Warren M Posted November 23, 2021 Share Posted November 23, 2021 Hey guys, Having a couple issues 1: Stuck "Processing order with Mac Chrome browser (Version 96.0.4664.55 (Official Build) (arm64)) I have purchased lots of stuff from you guys in the past. When using Mac Chrome I get the"Processing your order" and just sits there, if I switch to Safari the processing your order proceeds to checkout. 2: Payment failed (this is only happening since Black Friday sale) When I get to payment and use my saved card I get the message "Your payment has been declined by your payment provider. Please change your payment method and try again." I rang my bank and they said my account is fine, so we tested buying something on another site and the payment went through. So they suggested I reach out to you guys and see if there is an issue on your end? Not sure what's going on but hopefully you guys can let me know. As I really want to take advantage of your Black Friday 30% off and buy the 3 workbooks and some add-ons User_783649, Raw and Mnl 3 Quote Link to comment Share on other sites More sharing options...
Adam Posted November 24, 2021 Share Posted November 24, 2021 Hello @Warren M Apologies you're having trouble placing an order with us. I've emailed you directly so we can look into this further for you, and so we can troubleshoot, where necessary. Thanks for your time, Adam Quote Link to comment Share on other sites More sharing options...
Mnl Posted November 26, 2021 Share Posted November 26, 2021 (edited) On 11/24/2021 at 4:54 PM, Adam said: Hello @Warren M Apologies you're having trouble placing an order with us. I've emailed you directly so we can look into this further for you, and so we can troubleshoot, where necessary. Thanks for your time, Adam Same thing happened to me. I got the "Your payment has been declined by your payment provider. Please change your payment method and try again." too. Could you, please look into to this for me. I am pretty keen on getting the Black Friday deal. Edited November 26, 2021 by Mnl User_783649 1 Quote Link to comment Share on other sites More sharing options...
User_783649 Posted November 27, 2021 Share Posted November 27, 2021 Same issue happened to me recently. Decided to purchase another three licenses for Designer, Photo and Publisher. Unfortunately, I got the same error message right after I correctly entered all the card details and successfully entered 3D Secure verification code. "Your payment has been declined by your payment provider. Please change your payment method and try again." But, the thing is: my payment provider didn't declined the payment. It was declined by Serif or their processing gate. I was on a call with my bank assistant and they confirmed, that transaction looks fine to them and no errors were logged on their side. In fact, the money are still currently reserved (holded) by Serif or their payment gate for 3 days. Hopefully, I'll get this amount back on my card at some point. What's going on here, Serif? You can't even properly receive payments. There's definitely an error or misconfiguration on Affinity store or their payment gate website which incorrectly process some orders. Already have a couple of emails back and forth with Serif support. They simply said that transaction failed (no idea why) and money should return to me at some point. Btw, using the same debit card, I successfully purchased a bunch of different software licenses on this week as well as arranged payments for hosting and domain services. Very disappointing. DGee and Mnl 2 Quote Link to comment Share on other sites More sharing options...
Siru Posted November 28, 2021 Share Posted November 28, 2021 Hi Same here. With two cards and two banks. Not happy :(( Mnl 1 Quote Link to comment Share on other sites More sharing options...
Chinmay Uthale Posted September 2, 2022 Share Posted September 2, 2022 Same here , I was unable to make paymemt via my debit card the error was "Your payment has been declined by your payment provider. Please change your payment method and try again." When i tried PayPal it was just saying processing your order never took me to the payment gateway. I even rechecked my international paymemt settings with my bank they seemed to be okay , Please help solving this issue as i need to purchase all three of your products as the trial is getting expired in 2 days Mnl 1 Quote Link to comment Share on other sites More sharing options...
Mnl Posted November 9, 2022 Share Posted November 9, 2022 On 11/24/2021 at 4:54 PM, Adam said: Hello @Warren M Apologies you're having trouble placing an order with us. I've emailed you directly so we can look into this further for you, and so we can troubleshoot, where necessary. Thanks for your time, Adam Happened again, a year later. Payment declined again. Tried with three cards. International and active. Wondering if this offer is available for Indians. Quote Link to comment Share on other sites More sharing options...
kov Posted November 9, 2022 Share Posted November 9, 2022 I was unable to purchase the bundle. Multiple payments tried. Quote Link to comment Share on other sites More sharing options...
ableeker Posted November 9, 2022 Share Posted November 9, 2022 Hi! Same here. I'm trying to buy Photo 2.0, but the payment fails with the same message. My payment provider says there are no issues on their side, and as a matter of fact I've used this CC recently without any problem. I've purchased all three v1 products in the past, and other stuff as well, and I think there were no problems then. It seems there's no other way for me to pay, so I can't purchase the new version at all at the moment. Could you please look into this. Regards Quote Link to comment Share on other sites More sharing options...
Ekbal Ahmed Posted November 10, 2022 Share Posted November 10, 2022 I was unable to purchase Affinity V2 Universal License. Multiple payments tried Quote Link to comment Share on other sites More sharing options...
Dave61 Posted November 10, 2022 Share Posted November 10, 2022 Same here for me, Payment Declined twice then it went through but still have not had an email to confirm it at all. Quote Link to comment Share on other sites More sharing options...
DGee Posted November 10, 2022 Share Posted November 10, 2022 same here, talked the bank. They are retaining my funds for 10 days. Zero replies from the support team . very disappointed with Serif as a company. Quote Link to comment Share on other sites More sharing options...
ableeker Posted November 10, 2022 Share Posted November 10, 2022 Hi, I've tried again today, and this time it has worked! Don't know if anything has changed, but I have now purchased Photo 2.0, and Designed 2.0 successfully. Thanks! Quote Link to comment Share on other sites More sharing options...
Geospiri Posted November 11, 2022 Share Posted November 11, 2022 Also having the process window working for far too long while trying to purchase and not able to add or change credit cart through account details Thanks in advance Quote Link to comment Share on other sites More sharing options...
DGee Posted November 11, 2022 Share Posted November 11, 2022 9 hours ago, Geospiri said: Also having the process window working for far too long while trying to purchase and not able to add or change credit cart through account details Thanks in advance try to use Paypal, that's what worked for me. Quote Link to comment Share on other sites More sharing options...
Dev543 Posted November 18, 2022 Share Posted November 18, 2022 Its showing "Your payment has been declined by your payment provider. Please change your payment method and try again." I tried using paypal too. It keeps on processing. Please help. I am in great need of this software urgently. Pls pls pls help. Quote Link to comment Share on other sites More sharing options...
JellyFish Posted November 18, 2022 Share Posted November 18, 2022 I'm having the same problem. Multiple failures with my bank card saying that payment was declined. It wasn't because my bank app notifies me of blocked or failed payments. Tried PayPal and all I get is a continuous "processing" spinner when trying to confirm payment. Come on Affinity sort it out I want to give you some money. Quote Link to comment Share on other sites More sharing options...
Raw Posted November 18, 2022 Share Posted November 18, 2022 Same here! MIra aqui y saca conclusiones: emmrecs01 1 Quote Link to comment Share on other sites More sharing options...
DJD1955 Posted November 18, 2022 Share Posted November 18, 2022 Same as the others tried to pay over several days with different cards and via paypal just to get payment declined message every time. Quote Link to comment Share on other sites More sharing options...
Cornish Pixie Posted November 19, 2022 Share Posted November 19, 2022 I am also having the same problem a number of times. Sent email to Affinity, got a reply from Adam who said to check browser for latest version, I have done, tried different cards which gets me the same message. Made other purchase on other sites no problem at all. I also want to buy the version 2 package but unable to do so, so no doubt I will miss out on the deal before it is sorted. I do want to buy now but also in the future as well as in our present climate who can turn down income. Please, please serif you need to sort this and for me it has only become a problem since the site revamp. It will be a shame to loose out on such good software and products because people are unable to buy. Quote Link to comment Share on other sites More sharing options...
JellyFish Posted November 21, 2022 Share Posted November 21, 2022 Well I finally managed to purchase the universal bundle this morning. Bank card was still not working but went through using PayPal. I'm never keen on using PayPal but It seemed like I had no choice. I definitely feel that Serif Affinity should be investigating why there are so many people struggling with this issue. My own thoughts are that whatever payment system they are using is not requesting the correct authorisation from my bank. For me any online transaction needs to be authorised in my banking app and those requests were just not happening. Check you have the latest browser messaging seems that they want to pass the buck to the customer not themselves. I'd tried with Chrome, Firefox and Edge all on the latest versions, VPN on and off for each and it just wasn't working. Good luck to everyone else still trying to buy. Quote Link to comment Share on other sites More sharing options...
umut Posted November 23, 2022 Share Posted November 23, 2022 I have the same problem and I can't use PayPal in my country. Also, just 8 months before ı purchased affinity programs and know ı need to pay more to get the upgrade. If I miss This discount ı am not sure that I will use affinity products anymore. Raw 1 Quote Link to comment Share on other sites More sharing options...
Geoff49 Posted November 24, 2022 Share Posted November 24, 2022 I am having the same issues with trying to purchase Affinity 2. Tried on 11 november with various cards and different browsers and computers, always got the Payment Declined message. I tried again today 24 november with the same results. There is no problem with the card according to my bank and the cards have been accepted numerous times. I emailed customer services about this on 11 november and received a automated reply with a ticket number (#784530) but have not yet received any response to the message, now 13 days! umut 1 Quote Link to comment Share on other sites More sharing options...
DGee Posted November 24, 2022 Share Posted November 24, 2022 I emailed them 15 days ago and so far got no reply. umut 1 Quote Link to comment Share on other sites More sharing options...
Natheren Posted February 17, 2023 Share Posted February 17, 2023 I'm having the same issues now on my end with payment being declined. Has any body been able to get the issued resolved? Quote Link to comment Share on other sites More sharing options...
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