coley.trost Posted November 22, 2021 Posted November 22, 2021 Today I thought I would take advantage of the Black Friday Deal but was ultimately charged without receiving either of the products. I have emailed affinity@serif.com and am waiting to hear back. After the purchase process was complete I was directed to an endless loop of the attached screen. Does anyone have any experience in resolving this issue? I am sure support will get to me at some point but I am in need of the software ASAP for work. Quote
walt.farrell Posted November 23, 2021 Posted November 23, 2021 Welcome to the Serif Affinity forums. Contacting them via email, as you have done, is the best way to resolve this kind of problem, as it will require exchanging information that should not appear publicly in the forum.. coley.trost 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
coley.trost Posted November 23, 2021 Author Posted November 23, 2021 Thank you Walt! I am eager to hear back, I love the software and its availability to purchase versus essentially renting other programs. Best regards, Coley Quote
walt.farrell Posted November 23, 2021 Posted November 23, 2021 You're welcome. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
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