Crashing when trying to print

[parkeraff]

This problem appeared out of nowhere. When I select "Print" from the menu Affinity Photo crashes and quits right away. It does it on most but not all documents. It does it on new documents. It's not intermittent, I can't print most documents at all and Affinity Photo is the only program that is able to access all of my printer settings. Please help, it's urgent.

1. Are you using the latest release version? - Yes
2. Can you reproduce it? - Yes
   (if you cannot then we may struggle to also, making it even harder to fix)
3. Does it happen for a new document? If not can you upload a document that shows the problem? Yes to new doc
4. If you cannot provide a sample document then please give an accurate description of the problem for example it should include most of the following:

•    What is your operating system and version (Windows 10, OSX Mojave, iOS 12 etc)? macOS Mojave
•    Is hardware acceleration (in Preferences > Performance) ON or OFF ? (and have you tried the other setting?) OFF, I've tried changing the settings
•    What happened for you (and what you expected to happen) I selected "Print" and expected the print dialog to come up, instead the program crashes and quits
•    Provide a recipe for creating the problem (step-by-step what you did). Described and video attached
•    Screenshots (very handy) or a screen capture/video. Attached
•    Any unusual hardware (like tablets or external monitors or drives that may affect things) or relevant other applications like font managers or display managers. No
•    Did this same thing used to work and if so have you changed anything recently? (software or hardware) It worked fine recently, I did not install any new programs when in broke

Maybe relevant: I tried the trial of Affinity Publisher awhile ago and I was never able to get it to print. Same behavior.

Crash report attached.

Screen record here - https://www.dropbox.com/s/mu08q472nylok3l/Screen Recording 2021-11-22 at 12.06.54 PM.mov?dl=0

crash-report-data.txt

[Dan C]

Hi @parkeraff,

Welcome to the Affinity Forums and I'm sorry to hear you're having trouble!

Many thanks for the information provided here and for following our bug reporting guidelines - it's certainly appreciated 

I'd like to try the following please:

1. Navigate to System Preferences > Printers & Scanners, then remove the printer as an installed device. Restart your Mac, then through the same dialog reinstall the printer and then try this once again in Affinity.

During this process I would also recommend ensuring the printer driver is fully up to date from the manufacturer.

If the app still crashes for you after this step:

2. Please visit the below link and download a copy of our latest beta version. Install this using the usual method - this will be installed alongside your retail version so that you have 2 separate Affinity apps installed at once. Are you able to print from the beta version without experiencing a crash?

Many thanks in advance!

[parkeraff]

Looks like #1 worked, thank you!

[Jeanne H]

I just installed Affinity Publisher and the same print issue was happening to me as well. I removed the printer driver in the system preferences, restarted AP and I was able to print! Thanks for the post about this issue.