Markus-mh Posted November 22, 2021 Posted November 22, 2021 I was just trying to load a document I haven't worked on for a while. I am getting the below error message and the document needs to be closed. Trying it with designer on the Mac I get the same message. Trying it on the iPad with Designer, I can open the document page by page. What can I do? I spent lots of hours on this document. Quote
walt.farrell Posted November 22, 2021 Posted November 22, 2021 If you can provide it here, a forum user may be able to help you. If it's private, one of the forum moderators can provide a private upload link. However, for a quick suggestion, if you are using any Linked resources in your document, rename the directory that contains them so they will be missing, and then try to Open the document. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
Markus-mh Posted November 22, 2021 Author Posted November 22, 2021 Thanks Walt, I have included all (as far as I remember) photos directly in the document. So I cannot rename the resource folder. It is a private document (photo album) and it has about 1.9 GB of file size. But there is no secret in it :-). I have tried to upload the file but I get always an error. 20180401 Fotoalbum USA_2014.afpub20180401 Fotoalbum USA_2014.afpub Quote
Staff DWright Posted November 23, 2021 Staff Posted November 23, 2021 Hi @Markus-mh, Can you please used the following Dropbox link to send me a copy of your Publisher file https://www.dropbox.com/request/SkHZA7yGhNW9d3adeLSQ Quote
Markus-mh Posted November 23, 2021 Author Posted November 23, 2021 Thanks DWright, the file is uploaded Quote
Markus-mh Posted November 30, 2021 Author Posted November 30, 2021 Hey Dwight, I uploaded the file a week ago. Any news on it? Quote
Old Bruce Posted November 30, 2021 Posted November 30, 2021 @Markus-mh you should actually use the @ sign to notify @DWright Post script: Spelling helps. Quote Mac Pro (Late 2013) Mac OS 12.7.6 Affinity Designer 2.5.7 | Affinity Photo 2.5.7 | Affinity Publisher 2.5.7 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that.
Markus-mh Posted November 30, 2021 Author Posted November 30, 2021 Sorry @Old Bruce, newbie mistakes 😀 @DWright, I have uploaded the file and would like to know if you were able to have a look what is wrong. Quote
Markus-mh Posted December 6, 2021 Author Posted December 6, 2021 @DWright, do you have any result on the file I have uploaded? Thanks Quote
LeLa Posted December 8, 2021 Posted December 8, 2021 I just have the same problem. I cannot open my file with affinity designer. Is there an answer to this problem yet? Quote
Markus-mh Posted December 8, 2021 Author Posted December 8, 2021 Hi @LeLa, no I did not get any response so far. @DWrightThat‘s a bit disapointing I have to say. My question is now some weeks old. Quote
LeLa Posted December 8, 2021 Posted December 8, 2021 It's not pretty. In desperation, I started my own thread today. Maybe the tips there can help you. It seems that this is not an isolated case. I really hope we can solve it. Quote
Markus-mh Posted December 9, 2021 Author Posted December 9, 2021 Hi @LeLa. Wenn Du Affinity Designer auch für das iPad hast, kannst Du es einmal dort probieren. Mein Publisher Dokument kann ich problemlos auf dem iPad in Affinity Photo und Designer öffnen, nur nicht mehr auf dem Mac. Aber immer nur eine Seite. Und da es Publisher nicht auf dem iPad gibt komme ich halt nicht mehr an mein komplettes Dokument heran. Warum sich der Moderator nicht mehr meldet wissen die Götter. Das ist jetzt schon das zweite mal, dass ich mit Affinity Produkten Datenverlust habe und wenn es dieses Mal auch keine Lösung gibt bin ich endgültig weg. Quote
Markus-mh Posted December 9, 2021 Author Posted December 9, 2021 @DWrightI have uploaded the file to the given Dropbox link. Is there a reason why there is no response any more from your side? Quote
LeLa Posted December 11, 2021 Posted December 11, 2021 On 12/9/2021 at 11:43 PM, Markus-mh said: Hi @LeLa. Wenn Du Affinity Designer auch für das iPad hast, kannst Du es einmal dort probieren. Mein Publisher Dokument kann ich problemlos auf dem iPad in Affinity Photo und Designer öffnen, nur nicht mehr auf dem Mac. Aber immer nur eine Seite. Und da es Publisher nicht auf dem iPad gibt komme ich halt nicht mehr an mein komplettes Dokument heran. Warum sich der Moderator nicht mehr meldet wissen die Götter. Das ist jetzt schon das zweite mal, dass ich mit Affinity Produkten Datenverlust habe und wenn es dieses Mal auch keine Lösung gibt bin ich endgültig weg. Hi Markus, This is the second time for me too. Unfortunately, i don't have the programmes for the tablet. on the pc, i can't open the file in affinity publisher and photo either. it is more than annoying. Quote
Staff Patrick Connor Posted December 11, 2021 Staff Posted December 11, 2021 Sorry for the delay I will get this thread addressed asap Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon
Staff DWright Posted December 12, 2021 Staff Posted December 12, 2021 I apologise for the delay in getting back to you, the Dropbox link below is to a new Affinity Publisher file containing the information that I was able to recover from your original file, please check the document layout size and look for missing styles, images and fonts. https://www.dropbox.com/s/pt01xoo6tgvs0do/Markus Haberkern - 20180401 Fotoalbum USA_2014 Recovered.afpub?dl=0 Quote
Markus-mh Posted December 12, 2021 Author Posted December 12, 2021 Thanks @DWright and @Patrick Connor. I'm happy to have the most back for further working on the file. Is there a hint you can give me to prevent such an issue in future? Any idea what was the reason for the file to be corrupted? Quote
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