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Do I have this right?

  1. You have a Trial version installed.
  2. You purchased the retail version from the Affinity Store, and received your Product Key.
  3. You start the application, and click on the button to add the Product Key.
  4. The Product Key and email are not accepted.

If so, first make sure there are no typos in either the email or the key. Both must be exact, and the email must be the one you used for the purchase. 

You can check them in your account at the Affinity Store, at https://affinity.store/account/downloads and make sure they're correct.

You might also try uninstalling the Trial version, and downloading the program from your account at the Affinity Store, but that should not be necessary.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1

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