BacMan12 Posted November 17, 2021 Posted November 17, 2021 Recently can't start any of the apps. W11 updated their .Net 4.8 & 5 framework, might have something to do with it. I Also updated my gpu driver. Also tried the disable Hardware Acceleration trick, didn't help. Attaching a dumpfile 97be49e1-d279-4596-a1bb-ad4334bfd602.dmp Quote
DigitalVisuals Posted November 18, 2021 Posted November 18, 2021 10 hours ago, BacMan12 said: Recently can't start any of the apps. W11 updated their .Net 4.8 & 5 framework, might have something to do with it. I Also updated my gpu driver. Also tried the disable Hardware Acceleration trick, didn't help. Attaching a dumpfile 97be49e1-d279-4596-a1bb-ad4334bfd602.dmp 444.2 kB · 0 downloads Do you use a Dev version of win 11? Becouse I have with the leatest prev release no problems, only its slow loading. Quote Windows 11 (Home)-build: 23H2- build 22631.2715 - 64 bits. 11e generatie Intel(R) Core(TM) i7-11700K @ 32,60GHz. Ram: 80 GB DDR4 -3200 Mhz- 32" breedbeeld Gpu: Inno3d Geforce 3060 -12GB OC-studiodriver: 555-85 - XP-Pen star03 - mastodon.nl /@digitalvisuals - Social network: digitalvisuals.nl Affinity Photo2.5.2 - Designer 2.5.2- Publisher 1.10 - ArtRage 6 - Lumina Aurora - ArtRage.
Dan C Posted November 18, 2021 Posted November 18, 2021 Hi @BacMan12, Sorry to hear you're having trouble! Your crash report seems to indicate that Razer Cortex is responsible for this issue - can you please try fulling disabling this service (or uninstalling it), then try relaunching the Affinity app once again. Does this stop the crashing for you please? Quote
BacMan12 Posted November 18, 2021 Author Posted November 18, 2021 2 hours ago, Dan C said: Hi @BacMan12, Sorry to hear you're having trouble! Your crash report seems to indicate that Razer Cortex is responsible for this issue - can you please try fulling disabling this service (or uninstalling it), then try relaunching the Affinity app once again. Does this stop the crashing for you please? I uninstalled it and restarted my system, did not fix the problem Quote
BacMan12 Posted November 18, 2021 Author Posted November 18, 2021 4 hours ago, Studio97Visuals said: Do you use a Dev version of win 11? Becouse I have with the leatest prev release no problems, only its slow loading. Not using the dev version no, just the normal consumer one Quote
Dan C Posted November 18, 2021 Posted November 18, 2021 50 minutes ago, BacMan12 said: I uninstalled it and restarted my system, did not fix the problem Many thanks for trying this and I'm sorry to hear it! Could you please provide an updated crash report from after this app was uninstalled? Quote
BacMan12 Posted November 18, 2021 Author Posted November 18, 2021 22 minutes ago, Dan C said: Many thanks for trying this and I'm sorry to hear it! Could you please provide an updated crash report from after this app was uninstalled? Sure, here 19295829-d8e5-4868-95cd-e4c644ad7a26.dmp Quote
Dan C Posted November 19, 2021 Posted November 19, 2021 Many thanks for your provided file! Our team has asked if you can generate one more crash report, after editing your Affinity app config file. Please see the below link where instructions are provided by a colleague of mine - Once this new crash report has been generated, please attach this here once again for me - thanks for your continued patience and understanding Quote
BacMan12 Posted November 19, 2021 Author Posted November 19, 2021 38 minutes ago, Dan C said: Many thanks for your provided file! Our team has asked if you can generate one more crash report, after editing your Affinity app config file. Please see the below link where instructions are provided by a colleague of mine - Once this new crash report has been generated, please attach this here once again for me - thanks for your continued patience and understanding Okay, here a2c597d0-307a-4e61-92ef-8ebe514f4fca.dmp Quote
NooNoo Posted November 19, 2021 Posted November 19, 2021 this my file my problem same as you 7e603b0c-fc84-45ac-8eef-f8db3daf4300.dmp Quote
Komatös Posted November 19, 2021 Posted November 19, 2021 14 minutes ago, NooNoo said: this my file my problem same as you 7e603b0c-fc84-45ac-8eef-f8db3daf4300.dmp 3.69 MB · 0 downloads Hi and welcome to the forums. Please try with deactivated hardware acceleration. Edit -> Preferences -> Performance. If this doesn't help maybe there are defective Windows system or .NET components. To check this press Windows key + X, choose CMD (Administrator) from the list. Type sfc /scannow and press Enter. Quote MAC mini M4 | MacOS Sequoia 15.3.1 | 16 GB RAM | 256 GB SSD AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 24H2 (26100.3194) Affinity Suite V 2.5.7 & Beta 2.6 (latest) Interested in a free (selfhosted) PDF Solution? Have a look at Stirling PDF Ferengi Acquisition Rule No. 49: “A deal is a deal is a deal.”
BacMan12 Posted November 19, 2021 Author Posted November 19, 2021 6 hours ago, Komatös said: Please try with deactivated hardware acceleration. Edit -> Preferences -> Performance. I'm just gonna say i can't even get the software up and going, so can't do that 6 hours ago, Komatös said: To check this press Windows key + X, choose CMD (Administrator) from the list. Type sfc /scannow and press Enter. Also did this and i got no errors 6 hours ago, Komatös said: .NET components. I've tried to run some .Net repairs and reinstalled .Net 6 multiple times with no success Quote
walt.farrell Posted November 19, 2021 Posted November 19, 2021 8 minutes ago, BacMan12 said: I'm just gonna say i can't even get the software up and going, so can't do that or Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
BacMan12 Posted November 19, 2021 Author Posted November 19, 2021 28 minutes ago, walt.farrell said: or Already done this, doesn't help Quote
Komatös Posted November 20, 2021 Posted November 20, 2021 22 hours ago, BacMan12 said: Already done this, doesn't help Can you tell more about your hardware (e.g. CPU, Mainboard)? Quote MAC mini M4 | MacOS Sequoia 15.3.1 | 16 GB RAM | 256 GB SSD AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 24H2 (26100.3194) Affinity Suite V 2.5.7 & Beta 2.6 (latest) Interested in a free (selfhosted) PDF Solution? Have a look at Stirling PDF Ferengi Acquisition Rule No. 49: “A deal is a deal is a deal.”
BacMan12 Posted November 20, 2021 Author Posted November 20, 2021 16 minutes ago, Komatös said: Can you tell more about your hardware (e.g. CPU, Mainboard)? Asus ROG Crosshair VIII Hero (WI-FI) Ryzen 9 5950X NVIDIA GeForce RTX 3070 Attaching DXdiag if there is anything else DxDiag.txt Quote
NooNoo Posted November 21, 2021 Posted November 21, 2021 after disable hardware acceleration, Affinity photo can work normally thank you Quote
Komatös Posted November 21, 2021 Posted November 21, 2021 9 hours ago, BacMan12 said: Asus ROG Crosshair VIII Hero (WI-FI) Ryzen 9 5950X NVIDIA GeForce RTX 3070 Attaching DXdiag if there is anything else DxDiag.txt 136.28 kB · 1 download Your system should even be able to handle hardware acceleration well. Maybe downscaling the monitor frequency from 240 Hz down to 60 Hz can help. Quote MAC mini M4 | MacOS Sequoia 15.3.1 | 16 GB RAM | 256 GB SSD AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 24H2 (26100.3194) Affinity Suite V 2.5.7 & Beta 2.6 (latest) Interested in a free (selfhosted) PDF Solution? Have a look at Stirling PDF Ferengi Acquisition Rule No. 49: “A deal is a deal is a deal.”
BacMan12 Posted November 21, 2021 Author Posted November 21, 2021 10 hours ago, Komatös said: Your system should even be able to handle hardware acceleration well. Maybe downscaling the monitor frequency from 240 Hz down to 60 Hz can help. Tried that now, still not starting Quote
Komatös Posted November 21, 2021 Posted November 21, 2021 44 minutes ago, BacMan12 said: Tried that now, still not starting Sad to read this. Maybe a Serif support stuff member can read more from the dump file. Quote MAC mini M4 | MacOS Sequoia 15.3.1 | 16 GB RAM | 256 GB SSD AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 24H2 (26100.3194) Affinity Suite V 2.5.7 & Beta 2.6 (latest) Interested in a free (selfhosted) PDF Solution? Have a look at Stirling PDF Ferengi Acquisition Rule No. 49: “A deal is a deal is a deal.”
BacMan12 Posted November 21, 2021 Author Posted November 21, 2021 3 hours ago, Komatös said: Sad to read this. Maybe a Serif support stuff member can read more from the dump file. Hopefully, would like to use this program. Or else i would have to find a replacement Quote
Dan C Posted November 22, 2021 Posted November 22, 2021 Apologies for the delayed response @BacMan12! I can see the following from your DXdiag file - Colour Profile - It appears as though your monitor has a custom colour profile set through Windows, which is likely the cause of this crash. Please open Windows Run (Windows Key + R) then paste the following string and press OK: colorcpl In the window that opens, please select the Devices tab, then select your monitor from the dropdown list. You should find that 'use my settings for this device' is enabled, but if not please tick this option. Now, take a screenshot of your settings and attach this here for me, this should look similar to the following: Windows Version Number - I'm not 100% certain if this is caused by upgrading from an Insider build to the regular updates, however your DXdiag seems to indicate you are using build '(22000.co_release.210604-1628)' which has conflicting reports when searching Google. Can you please double check that you have no Windows updates waiting? I believe version 10.0.22000.318 is the latest. Windows 11 N - the version of Windows you have installed does not include the 'media pack', which isn't explicitly required for Affinity, but may be causing this crashing as we haven't officially tested Windows 11 N & Affinity as of yet. I'd recommend trying to install this on your system, using the following steps: On Windows 11 N, Select the Start button, then select Settings > Apps > Optional features. Select View features next to Add an optional feature, and then select the Media Feature Pack in the list of available optional features. Please do let me know how you get on Quote
BacMan12 Posted November 22, 2021 Author Posted November 22, 2021 4 hours ago, Dan C said: Colour Profile - It appears as though your monitor has a custom colour profile set through Windows, which is likely the cause of this crash. Please open Windows Run (Windows Key + R) then paste the following string and press OK: colorcpl In the window that opens, please select the Devices tab, then select your monitor from the dropdown list. You should find that 'use my settings for this device' is enabled, but if not please tick this option. Now, take a screenshot of your settings and attach this here for me, this should look similar to the following: Okay did that for all my monitors, they should look the same. 4 hours ago, Dan C said: Windows Version Number - I'm not 100% certain if this is caused by upgrading from an Insider build to the regular updates, however your DXdiag seems to indicate you are using build '(22000.co_release.210604-1628)' which has conflicting reports when searching Google. Can you please double check that you have no Windows updates waiting? I believe version 10.0.22000.318 is the latest. I did try to opt into the beta to see if it fixed my problem, that might be why. Or my windows update is broken and i'm missing updates. 4 hours ago, Dan C said: Windows 11 N - the version of Windows you have installed does not include the 'media pack', which isn't explicitly required for Affinity, but may be causing this crashing as we haven't officially tested Windows 11 N & Affinity as of yet. I'd recommend trying to install this on your system, using the following steps: On Windows 11 N, Select the Start button, then select Settings > Apps > Optional features. Select View features next to Add an optional feature, and then select the Media Feature Pack in the list of available optional features. Already had it installed, because a lot of stuff doesn't work without it. But i uninstalled it restarted and installed it again Affinity apps are still not starting Quote
BacMan12 Posted November 22, 2021 Author Posted November 22, 2021 Update: Might have fixed my problem with changing TPM to Discrete from Firmware in the BIOS. Now i suddenly have an Windows Update Edit: Nevermind, that did not help If I troubleshoot Windows Update i do get a "problem found" But it doesn't fix it Quote
BacMan12 Posted November 22, 2021 Author Posted November 22, 2021 Got tired of trying everything. Reinstalled my windows, but if i encounter it again I'll report it and try to keep track of what did it Dan C 1 Quote
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