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OpenCL Hardware Acceleration unavailable


totjoss
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Hello,

I've just realized that on my desktop I wasn't using my GPU in Affinity Photo. Unfortunately I can not set OpenCL acceleration because of incompatible hardware.

image.png.46c0fe2389d1b9a8e7da2a4f6bc73779.png

My actual Windows version is higher than the required version. I've double checked and both Windows 10 and graphic card are up-to-date.

My desktop is pretty old but is still powerful enough, especially for photo editing. Here is my config:

  • CPU: i7 860 (4 cores ~3,6GHz)
  • GPU: GeForce GTX 780 (3GB)
  • Ram: 16GB DDR3

Even though the GPU is getting old too, I'm pretty sure it's quite enough for OpenCL feature, as it is equal to my laptop GTX 1660 Ti's performance (which is OpenCL compatible). Is there a way to enable OpenCL anyway ?

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29 minutes ago, totjoss said:

I'm pretty sure it's quite enough for OpenCL feature, as it is equal to my laptop GTX 1660 Ti's performance 

It's not about the amount of power (performance) but about the functions it supports. Please open a command prompt and run the dxdiag command. Switch to the Display tab and give us a screenshot of what it shows, so we can see if it's at the right levels as required by Affinity.

 

-- Walt

   Desktop: new:  Windows 11 Home, version 21H2 (22000.613) 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090  (old: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970 )
   Laptop:  Windows 10 Home, version 21H2 (19044.1706) 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Affinity Photo 1.10.5 (.1342) and 1.10.5.1342 Beta   / Affinity Designer 1.10.5 (.1342) and 1.10.5.1342 Beta  / Affinity Publisher 1.10.5 (.1342) and 1.10.5.1282 Beta
 iPad Pro M1, 12.9", iPadOS 15.4.1, Apple Pencil 2, Magic Keyboard

  Affinity Photo 1.10.5 (.280) and 1.10.2 (.266) Beta / Affinity Designer 1.10.5 (.21) and 1.10.3 (.19) Beta 

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Hello @totjoss

Please have a look here:

The GeForce GTX 780 only supports DX11

Edited by Komatös
Additions

AMD Ryzen 5 5600G | 32 GB DDR4 3200MHz | Sapphire RX 5600 XT 6 GB | Windows 11 Pro (22H2 Build 22621.436)
Affinity Suite V1.10.5.1342
Better translations with: https://www.deepl.com/translator  
SVG preview in Windows Explorer with "SVG-See  Download SVG-See

Those who want to achieve something are looking for solutions,
the others always see only the problem.

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44 minutes ago, totjoss said:

Actually it seems that DirectX 12 is on.

Yes, but only feature level 11_0. You need 12_0.

image.png.18e6b22917c16559704443604401aeba.png

What do you see if you check on your laptop?

-- Walt

   Desktop: new:  Windows 11 Home, version 21H2 (22000.613) 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090  (old: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970 )
   Laptop:  Windows 10 Home, version 21H2 (19044.1706) 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Affinity Photo 1.10.5 (.1342) and 1.10.5.1342 Beta   / Affinity Designer 1.10.5 (.1342) and 1.10.5.1342 Beta  / Affinity Publisher 1.10.5 (.1342) and 1.10.5.1282 Beta
 iPad Pro M1, 12.9", iPadOS 15.4.1, Apple Pencil 2, Magic Keyboard

  Affinity Photo 1.10.5 (.280) and 1.10.2 (.266) Beta / Affinity Designer 1.10.5 (.21) and 1.10.3 (.19) Beta 

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