After later Mac OS upgrade, Affinity Photo won't save or export.

[Pike Fire]

Just upgraded my Macbook to Monterey 12.0.1.

Using Affinity Photo 1.10.4

Now, whenever I try to export or save a file, I get nothing.

Export menu will at least pop up and ask what type of file I would like to export it to, but I get no save menu.

Clicking "save as" does absolutely nothing.

Program will not fully close and is not saving preference settings either.

Checked the Permissions menu in System preferences and Affinity has Full Disk Access, just as before.

Just lost a large project because of this.  Very upset.

 

Please help.

[walt.farrell]

Possibly you could try the Photo 1.10.5.270 Beta which has some Monterey-specific fixes.

[Ellipsis]

14 hours ago, walt.farrell said:

Possibly you could try the Photo 1.10.5.270 Beta which has some Monterey-specific fixes.

Beta solves the issue, for Photo. We still need fix for Designer though.

[carl123]

Just released for Designer

 

[Pike Fire]

Well, it works...  sort of.

All of the shortcuts are broken.

For instance, "Shift-B" normally pulls up the Brightness/Contrast adjustment.
No longer.  Now it selects the brush tool. 

I can't find a shortcut for the Brightness/Contrast adjustment, anywhere.
Please tell me you guys won't keep it this way.  These adjustment shortcuts are critical when using a drawing tablet.

 

 

[Pike Fire]

I take it back.

 

The Beta allowed me to save and export for a short time.

It stopped working again.

 

I am unable to save or export my work.

 

 

 

[walt.farrell]

2 hours ago, Pike Fire said:

All of the shortcuts are broken.

Just in case you're new to the beta program: the betas are separate applications and have their own settings. So, if you've made any changes to the shortcuts in the retail versions, or added brushes, etc. they will not be present in the beta versions. You would need to make those changes to the beta programs, too.

[Ellipsis]

42 minutes ago, walt.farrell said:

Just in case you're new to the beta program: the betas are separate applications and have their own settings. So, if you've made any changes to the shortcuts in the retail versions, or added brushes, etc. they will not be present in the beta versions. You would need to make those changes to the beta programs, too.

Any way to export settings them from non-beta to beta version?

[Old Bruce]

1 minute ago, Ellipsis said:

Any way to export settings them from non-beta to beta version?

I just export (if available) from the Retail version and import to the Beta.

[Pike Fire]

1 hour ago, walt.farrell said:

Just in case you're new to the beta program: the betas are separate applications and have their own settings. So, if you've made any changes to the shortcuts in the retail versions, or added brushes, etc. they will not be present in the beta versions. You would need to make those changes to the beta programs, too.

I tried that.  I went into the Preferences menu/keyboard shortcuts to add them again.
However, the custom keyboard shortcuts that are in the official version are not in the Beta version.

I cannot find ANY shortcuts for adjustment settings.  They were in the previous versions.
That's the reason for my post - I was afraid that they changed these shortcuts in upcoming versions.

 

[Pike Fire]

Ok, after much experimenting, the problem seems to be with external monitors.

I have three in my studio connected to my Macbook Pro and the only way I was able to get the "Save As" menu to appear was to unplug all of the monitors and use the laptop display.

This needs to be fixed, Affinity.  Please! 

[walt.farrell]

2 hours ago, Pike Fire said:

I tried that.  I went into the Preferences menu/keyboard shortcuts to add them again.
However, the custom keyboard shortcuts that are in the official version are not in the Beta version.

I cannot find ANY shortcuts for adjustment settings. 

Just to confirm: you've looked in Keyboard Preferences, for the Photo Persona (1 below), Layers menu (2), and there are no "New Adjustment" shortcuts showing up (3)? Can you show us a screenshot of what you do see after Merge Visible?

[R C-R]

5 hours ago, Pike Fire said:

I cannot find ANY shortcuts for adjustment settings.

For me (running the 1.10.5.270 AP beta on my iMac) shortcuts are available for every new adjustment layer option on the Photo > Layer > New Adjustment Layer menu, more than will fit in this screenshot of that section in Keyboard preferences:

5 hours ago, Pike Fire said:

They were in the previous versions.

Do you mean in the previous beta versions or the previous retail versions? Like Walt said, the beta & retail versions are completely independent of each other, so whatever shortcuts you set in the retail version will not automatically appear in any beta version.

[walt.farrell]

1 hour ago, R C-R said:

For me (running the 1.10.5.270 AP beta on my iMac) shortcuts are available for every new adjustment layer option on the Photo > Layer > New Adjustment Layer menu, more than will fit in this screenshot of that section in Keyboard preferences:

 

Just a comment: In your Keyboard Shortcut Preferences the entries for Layer are in a different order than they are for my Windows system. Mine are more strictly alphabetical, so New Adjustment Layer follows Merge Visible, and New Empty Mask Layer significantly precedes New Mask Layer (which is much later in the list, after all the New Live Filter entries). It's probably not relevant to this question, but I noticed that your screenshot was much different from mine, which might cause confusion in some cases.

[R C-R]

2 hours ago, walt.farrell said:

In your Keyboard Shortcut Preferences the entries for Layer are in a different order than they are for my Windows system.

On my Mac they are in exactly the same order as they appear in the Layer > New Adjustment Layer submenu:

[walt.farrell]

7 hours ago, R C-R said:

On my Mac they are in exactly the same order as they appear in the Layer > New Adjustment Layer submenu

OK, but I was primarily referring to the entries for New Empty Mask Layer and New Mask Layer which appear after all the New Adjustment Layer shortcuts on Windows. What does your Layer menu itself look like?

[R C-R]

6 hours ago, walt.farrell said:

What does your Layer menu itself look like?

The New Mask Layer & New Empty Mask Layers appear before the New Adjustment Layer submenu:

This is exactly the same order as the keyboard shortcuts appear in Preferences > Keyboard Shortcuts > Photo > Layers.

[walt.farrell]

1 hour ago, R C-R said:

This is exactly the same order as the keyboard shortcuts appear in Preferences > Keyboard Shortcuts > Photo > Layers.

Thanks. That's looks like what I see for the Layer menu on Windows, so the difference is that on Windows the shortcuts are displayed alphabetically, rather than in the order shown on the menu. Not sure which I prefer, nor whether they should be displayed differently that way.

[Pike Fire]

Has there been any forward movement on this problem?

I am still unable to save or export on my Mac since the latest update.

I don't mean to sound trite, but it kind of makes Affinity Photo worthless.

 

 

Please help Affinity.

 

:-?

 

 

 

[walt.farrell]

1 hour ago, Pike Fire said:

Has there been any forward movement on this problem?

I am still unable to save or export on my Mac since the latest update.

Have you tried the beta, as mentioned above?

[Pike Fire]

2 hours ago, walt.farrell said:

Have you tried the beta, as mentioned above?

Yes.  As mentioned above.

 

 

 

[walt.farrell]

1 hour ago, Pike Fire said:

Yes.  As mentioned above.

 

 

 

Sorry; it's become a bit confusing.

It's unclear to me whether:

• You have finally gotten the beta working, and it fixed the problem with Saving;
  or
• You were still struggling with getting the beta installed and the keyboard shortcuts working properly;
  or
• You're still struggling with your monitor configuration, for one or both of those issues.

and

• For which of the above you're asking for a progress report.

[Pike Fire]

40 minutes ago, walt.farrell said:

Sorry; it's become a bit confusing.

It's unclear to me whether:

• You have finally gotten the beta working, and it fixed the problem with Saving;
  or
• You were still struggling with getting the beta installed and the keyboard shortcuts working properly;
  or
• You're still struggling with your monitor configuration, for one or both of those issues.

and

• For which of the above you're asking for a progress report.

To clarify:

- The Beta worked for a short time and then stopped working.  Unable to save or export, just like the version 1.10.4.

- The issues (as discovered in other forums and/or threads is multi-monitor support).  It worked fine before the 12.0.1 Mac OS update.

- The problems I had with shortcuts for keys was tangental, isolated to the Beta, and not meant to become an issue on this thread.
Had I known it was going to become such a talking point, I would have never brought it up.

I just need Affinity to fix the program so that it runs friendly with Mac 12.0.1
If I were the only one having this problem, I could understand the delay, but there are several threads with people going through the same thing.
So far, the only fix is to unplug all external monitors.  I am not going to do that. 

[walt.farrell]

3 minutes ago, Pike Fire said:

So far, the only fix is to unplug all external monitors.  I am not going to do that. 

Thanks for that clarification. I had not realized that the Save/Export issue is specifically with multiple monitors and the 12.0.1 MacOS update.

[Ellipsis]

Any info on when this beta will be released as official update to production version?