MarkHArt Posted November 8, 2021 Share Posted November 8, 2021 Using Affinity Photo in Windows 10 and I am having recurring issues with the export. Horizontal white lines / dashes are appearing on the export files. How many there are and where they appear seems to be random (see screenshot). It occurs on whatever file type I use - PNG, JPEG or TIFF (not PDF, but PDF files are not much use to me!). I have varied the export quality and the same problem continues. The lines appear regardless of what software I use to view the files on (Affinity, Photo, Windows photo viewer), although in some they become black lines instead of white. The original Affinity file is fine. I have varied using the files on an external hard drive and on my laptop (I also deleted a lot of files to create space on my laptop, in case that was the issue). I have uninstalled and reinstalled Affinity Photo. The problem has only begun within the last week or so, which coincides with later Affinity Photo versions. Nothing else in the help pages, so just me?! I don't have an alternative laptop / PC to try with at the moment. Any suggestions? Thanks, Mark Quote Link to comment Share on other sites More sharing options...
carl123 Posted November 8, 2021 Share Posted November 8, 2021 Goto Edit > Preferences > Performance and untick Hardware Acceleration if enabled njpauly and Chris B 1 1 Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time. Link to comment Share on other sites More sharing options...
MarkHArt Posted November 8, 2021 Author Share Posted November 8, 2021 6 minutes ago, carl123 said: Goto Edit > Preferences > Performance and untick Hardware Acceleration if enabled Thanks Carl - where have you been all my life?! That worked a treat. Thanks a million, M. Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted November 9, 2021 Staff Share Posted November 9, 2021 @MarkHArt can you tell us what graphics cards and drivers you have please? Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Dunkam69 Posted February 21, 2022 Share Posted February 21, 2022 On 11/9/2021 at 10:20 AM, Chris B said: @MarkHArt can you tell us what graphics cards and drivers you have please? I am having the same problem and I have to change a lot of files that I had exported, as it happened to the user who created this theme, the lines are random. In some images yes in others not, some larger and others smaller and the position is also totally random. I found this topic because I was desperate and the 3-4 images I exported after unchecking hardware acceleration seem to no longer have that problem. In my case I am working on W11 and my graphics is the Intel Iris Xe is the integrated graphics of an i7 11th Generation for laptops (in case it can help you to solve the problem) Quote Link to comment Share on other sites More sharing options...
Aragost Posted May 22, 2022 Share Posted May 22, 2022 I would like to chime in and say that this fix posted by Carl123 helped me as I was having the same issues with lines appearing in exported jpeg images. Thank you Carl123!!! The computer I am using is a Microsoft Surface Pro 7 running Windows 11 (Intel(R) Core(TM) i5-1035G4 CPU @ 1.10GHz 1.50 GHz) 8gb Ram. Quote Link to comment Share on other sites More sharing options...
PhilUK Posted June 9, 2022 Share Posted June 9, 2022 Worked for me as well. Thanks Carl123!!! Quote Link to comment Share on other sites More sharing options...
chikega Posted June 9, 2022 Share Posted June 9, 2022 This 'work around' worked for me as well. But as a busy health professional, I didn't have time to scour the forums initially and instead resorted to alternate image editors until I had time to research the potential issue. Perhaps there should be a disclaimer, warning or perhaps hardware acceleration should be disabled by default, allowing the user to enable hardware acceleration with said-caveat. Quote Link to comment Share on other sites More sharing options...
chikega Posted June 9, 2022 Share Posted June 9, 2022 Just an observation, but the 'white' lines' actually appear to be void of pixel data and shows up as transparent when opened in an alternate image editor. Not sure if that's helpful for debugging this issue. Quote Link to comment Share on other sites More sharing options...
JCEyre Posted July 11, 2022 Share Posted July 11, 2022 Had this same issue and the solution worked well. I'm hoping it's helpful to the design team to know that the problem still exists -- July 2022 Quote Link to comment Share on other sites More sharing options...
episkopos Posted July 18, 2022 Share Posted July 18, 2022 Wow... such a simple solution! I was so frustrated was already thinking of going to gimp or something else... thanks much! Quote Link to comment Share on other sites More sharing options...
CBIweb Posted August 11, 2022 Share Posted August 11, 2022 I've been meaning to ask about this for a while now. Usually I just keep exporting until it works, lol, but I've had enough. Carl's solution was perfect! Quote Link to comment Share on other sites More sharing options...
Peter_Ti Posted August 13, 2022 Share Posted August 13, 2022 Thanks Carl123, it worked wellRedflowerd_Gumtree2a.tiff Quote Link to comment Share on other sites More sharing options...
cjrobe Posted September 14, 2022 Share Posted September 14, 2022 Same thing happens to me but thankfully disabling hardware acceleration fixes the issue! It happens whether PNG or JPG export and it doesn't happen 100% of the time. I have the Intel Core i5-1135G7 and Iris Xe graphics with Windows 10. Happy to help diagnose this issue or submit any logs. Just let me know. Thanks! Quote Link to comment Share on other sites More sharing options...
Tim Lockwood Posted September 27, 2022 Share Posted September 27, 2022 We've got several machines in the office with this problem too... could do with it being sorted without resorting to crippling the hardware acceleration. Can export be switched to software rendering without affecting the rest of the app? Similar specs, drivers all up to date: 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 1.69 GHz 16GB RAM Intel Iris Xe - driver version 30.0.101.1692 Quote Link to comment Share on other sites More sharing options...
BryanS Posted October 30, 2022 Share Posted October 30, 2022 Thanks to Carl123 - problem solved Quote Link to comment Share on other sites More sharing options...
frebvod Posted February 6, 2023 Share Posted February 6, 2023 Well...thanks for this workaround, I guess, but why has this not been fixed yet? I'm guessing it'll never be fixed on v1. This still a problem on v2? Quote Link to comment Share on other sites More sharing options...
Komatös Posted February 6, 2023 Share Posted February 6, 2023 7 minutes ago, frebvod said: Well...thanks for this workaround, I guess, but why has this not been fixed yet? I'm guessing it'll never be fixed on v1. This still a problem on v2? The problem is not the software itself, but rather the combination of CPU, maninboard and GPU. And since there are countless possibilities here, it is simply impossible to name the error devil. And even worse, manufacturing tolerances of the components can once again lead to an inexplicable error pattern. So it can be that with the same device configuration, the error occurs with one device and not with others. Quote AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3296) AMD A10-9600P | dGPU R7 M340 (2 GB) | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) Affinity Suite V 2.4 & Beta 2.(latest) Better translations with: https://www.deepl.com/translator Interested in a robust (selfhosted) PDF Solution? Have a look at Stirling PDF Life is too short to have meaningless discussions! Link to comment Share on other sites More sharing options...
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