François Tiano Posted November 10, 2021 Author Share Posted November 10, 2021 Adam No news from you here or by mail.... Quote Link to comment Share on other sites More sharing options...
François Tiano Posted November 10, 2021 Author Share Posted November 10, 2021 Hello, I don't know why but my last post has been deleted….. I don't know what to do…….I have no help from Serif. Is there any way other than this forum to contact them ? Quote Link to comment Share on other sites More sharing options...
Ali Posted November 10, 2021 Share Posted November 10, 2021 The E-mail given on the contact page is affinity@serif.com - I suggest you contact them that way. Quote Ali 🙂 Hobby photographer. Running Affinity Suite V2 on Windows 11 17" HP Envy i7 (8th Gen) & Windows 11 MS Surface Go 3 alongside MS365 (Insider Beta Channel). Link to comment Share on other sites More sharing options...
François Tiano Posted November 10, 2021 Author Share Posted November 10, 2021 Ali Merci, j'ai déjà envoyé un message mais je n'ai pas eu de réponse… Quote Link to comment Share on other sites More sharing options...
François Tiano Posted November 10, 2021 Author Share Posted November 10, 2021 I don't understand why Serif is not helping me....it is not very serious. Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted November 10, 2021 Staff Share Posted November 10, 2021 @François Tiano We have sent a number of emails to you, but not received a reply. I suspect your email provider is filtering the mails from affinity@serif.com Please search your fran****@gmail.com account for the email sent 2 days ago subject "Forum Post - Registration Issue" [you may also search for any email from affinity@serif.com] Alternatively send any email to affinity@serif.com mentioning my name or @Adam and we will reply, as that should whitelist our replies. _____________________________________________________ Nous vous avons envoyé plusieurs e-mails, mais nous n'avons pas reçu de réponse. Je soupçonne que votre fournisseur de messagerie filtre les e-mails de affinity@serif.com Veuillez rechercher dans votre compte fran****@gmail.com l'e-mail envoyé il y a 2 jours sujet "Forum Post - Registration Issue" [vous pouvez également rechercher n'importe quel e-mail de affinity@serif.com] Vous pouvez également envoyer un e-mail à affinity@serif.com en mentionnant mon nom ou @Adam et nous vous répondrons, car cela devrait mettre nos réponses sur liste blanche. Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
walt.farrell Posted November 10, 2021 Share Posted November 10, 2021 It might also be possible that they are going into the Promotions category in Gmail, rather than the normal Inbox. But yes, Gmail is rather aggressive in tossing unsolicited email into Spam or possibly eliminating it completely. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
François Tiano Posted November 12, 2021 Author Share Posted November 12, 2021 Hello everybody I finally found the cause of this problem. The problem came from the program O&O ShutUp 10 which is very usefull to disable telemetry spyware of Windows 10. Everything is ok now and I thank you all for your help. François walt.farrell 1 Quote Link to comment Share on other sites More sharing options...
Martin Smith Posted February 24, 2022 Share Posted February 24, 2022 When I try to register Affinity Photo I get the message "We're Sorry something went wrong during registration or sign in" "Time out while waiting for registration service "ready" notification. Try again Remind me later This has happened many times and I cannot register my product. Quote Link to comment Share on other sites More sharing options...
Komatös Posted February 24, 2022 Share Posted February 24, 2022 26 minutes ago, Martin Smith said: This has happened many times and I cannot register my product. Quote AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3296) AMD A10-9600P | dGPU R7 M340 (2 GB) | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) Affinity Suite V 2.4 & Beta 2.(latest) Better translations with: https://www.deepl.com/translator Interested in a robust (selfhosted) PDF Solution? Have a look at Stirling PDF Life is too short to have meaningless discussions! Link to comment Share on other sites More sharing options...
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