DanJM Posted October 28, 2021 Share Posted October 28, 2021 After installing the application it began to crash after a few minutes of work. Also started creating tiled images when exporting jpg files. If a file was created the image was tiled and unusable. Including Mac configuration and crash logs. Also exported jpg image. I'm lucky to keep the app up long enough to edit one image. The only was yo export a jpg file is to merge visible and create a new page from the clip board or move edit to designer. Affinity Photo_2021-10-28-065659_MacBook-Dan.crashAffinity Photo_2021-10-28-064923_MacBook-Dan.crashAffinity Photo_2021-10-27-170829_MacBook-Dan.crashAffinity Photo_2021-10-27-163750_MacBook-Dan.crashAffinity Photo_2021-10-27-162952_MacBook-Dan.crashAffinity Photo_2021-10-27-162550_MacBook-Dan.crashAffinity Photo_2021-10-27-162020_MacBook-Dan.crashAffinity Photo_2021-10-27-161727_MacBook-Dan.crashAffinity Photo_2021-10-27-161510_MacBook-Dan.crashAffinity Photo_2021-10-27-161344_MacBook-Dan.crashAffinity Photo_2021-10-27-090413_MacBook-Dan.crashAffinity Photo_2021-10-27-090236_MacBook-Dan.crashAffinity Photo_2021-10-27-085221_MacBook-Dan.crashAffinity Photo_2021-10-27-044614_MacBook-Dan.crashAdobe Bridge 2021_2021-02-18_487_MacBook---Dan.crash Quote Link to comment Share on other sites More sharing options...
DanJM Posted October 28, 2021 Author Share Posted October 28, 2021 Im adding Hardware configuration. Hardware Overview: Model Name: MacBook Pro Model Identifier: MacBookPro16,1 Processor Name: 8-Core Intel Core i9 Processor Speed: 2.3 GHz Number of Processors: 1 Total Number of Cores: 8 L2 Cache (per Core): 256 KB L3 Cache: 16 MB Hyper-Threading Technology: Enabled Memory: 64 GB System Firmware Version: 1715.40.15.0.0 (iBridge: 19.16.10548.0.0,0) OS Loader Version: 540.40.4~45 Serial Number (system): C02C11HHMD6T Hardware UUID: F4788205-90DB-53FA-A876-ED500D4B0B1D Provisioning UDID: F4788205-90DB-53FA-A876-ED500D4B0B1D Activation Lock Status: Enabled AMD Radeon Pro 5500M: Chipset Model: AMD Radeon Pro 5500M Type: GPU Bus: PCIe PCIe Lane Width: x16 VRAM (Total): 8 GB Vendor: AMD (0x1002) Device ID: 0x7340 Revision ID: 0x0040 ROM Revision: 113-D3220E-190 VBIOS Version: 113-D32206U1-019 Option ROM Version: 113-D32206U1-019 EFI Driver Version: 01.A1.190 Automatic Graphics Switching: Supported gMux Version: 5.0.0 Metal Family: Supported, Metal GPUFamily macOS 2 Displays: Color LCD: Display Type: Built-In Retina LCD Resolution: 3072 x 1920 Retina Framebuffer Depth: 30-Bit Color (ARGB2101010) Main Display: Yes Mirror: Off Online: Yes Automatically Adjust Brightness: Yes Connection Type: Internal DELL U2720QM: Resolution: 5120 x 2880 (5K/UHD+ - Ultra High Definition Plus) UI Looks like: 2560 x 1440 @ 29.00Hz Framebuffer Depth: 30-Bit Color (ARGB2101010) Display Serial Number: C9KMS83 Mirror: Off Online: Yes Rotation: Supported Automatically Adjust Brightness: Yes Connection Type: Thunderbolt/DisplayPort Thunderbolt Display: Display Type: LCD Resolution: 2560 x 1440 (QHD/WQHD - Wide Quad High Definition) UI Looks like: 2560 x 1440 Framebuffer Depth: 30-Bit Color (ARGB2101010) Display Serial Number: C02NT1TXF2GC Mirror: Off Online: Yes Rotation: Supported Automatically Adjust Brightness: No Connection Type: Thunderbolt/DisplayPort Memory Slots: ECC: Disabled Upgradeable Memory: No BANK 0/ChannelA-DIMM0: Size: 32 GB Type: DDR4 Speed: 2667 MHz Status: OK Manufacturer: Micron Part Number: MT40A4G8BAF-062E:B Serial Number: - BANK 2/ChannelB-DIMM0: Size: 32 GB Type: DDR4 Speed: 2667 MHz Status: OK Manufacturer: Micron Part Number: MT40A4G8BAF-062E:B Serial Number: - Apple SSD Controller: APPLE SSD AP1024N: Capacity: 1 TB (1,000,555,581,440 bytes) TRIM Support: Yes Model: APPLE SSD AP1024N Revision: 1274.40. Serial Number: C029506000BNL821S Link Width: x4 Link Speed: 8.0 GT/s Detachable Drive: No BSD Name: disk0 Partition Map Type: GPT (GUID Partition Table) Removable Media: No S.M.A.R.T. status: Verified Volumes: EFI: Capacity: 314.6 MB (314,572,800 bytes) File System: MS-DOS FAT32 BSD Name: disk0s1 Content: EFI Volume UUID: E783267B-A4C3-3556-B751-DBED770EB996 disk0s2: Capacity: 1 TB (1,000,240,963,584 bytes) BSD Name: disk0s2 Content: Apple_APFS Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted October 29, 2021 Staff Share Posted October 29, 2021 Hi @DanJM, Welcome to Affinity Forums We have dfound a few issues after Affinity Photo 1.10.3 release which may be causing the problems you are experiencing. There will be a new update available today (1.10.4) that hopefully should fix these problems. Please update the app when it's available and let us know if you still experience them after the update. Thank you. Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
DanJM Posted October 29, 2021 Author Share Posted October 29, 2021 after installing Affinity Photo 1.10.4 the application crashed before it could load. I rebooted the laptop to make ther wasn't any thing still hanging around in memory and relaunched the app with the same results. attached laptop crash report.Affinity Photo-2021-10-29-062025.ipsAffinity Photo-2021-10-29-061421.ipsAffinity Photo-2021-10-29-070807.ipsAffinity Photo-2021-10-29-070759.ipsAffinity Photo-2021-10-29-070544.ipsAffinity Photo-2021-10-29-070535.ipsAffinity Photo-2021-10-29-070515.ipsAffinity Photo-2021-10-29-070515.000.ips albo-albo 1 Quote Link to comment Share on other sites More sharing options...
DanJM Posted October 29, 2021 Author Share Posted October 29, 2021 Affinity Designer and Publisher are all working correctly even with them upgraded to 1.10.4. Quote Link to comment Share on other sites More sharing options...
DanJM Posted October 29, 2021 Author Share Posted October 29, 2021 I have a MacBook Air M1 and I loaded a trial version and every thing appears to have worked fine. I could un install the existing installation of the app and re install. IS that a good idea? Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted October 29, 2021 Staff Share Posted October 29, 2021 Hi @DanJM, Sorry to hear this update hasn't helped the behaviour you're seeing! Rather than uninstalling & reinstalling on this device, we can try resetting Affinity photo to default settings, to see if this helps resolve the issue. You can reset your app back to its default settings by holding down the CTRL key while launching the app. When the Clear User Data window appears, click Select All and then Clear. The app should now open. Be aware that resetting your app back to its default settings will lose any custom settings such as keyboard shortcuts and brushes etc. To backup such settings before resetting the app, please watch our Affinity Backing up app resources and factory reset video here - https://www.youtube.com/watch?v=y_QlElUCZUE albo-albo 1 Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
DanJM Posted October 29, 2021 Author Share Posted October 29, 2021 Clearing user data did not work Quote Link to comment Share on other sites More sharing options...
Bobby A Posted October 29, 2021 Share Posted October 29, 2021 I am a big fan of Affinity and use it in my daily workflow (I have the full suite) and this new version is causing all the same problems as listed above. Repeatedly crashing, tiles, export problems (making file sizes larger) in comparison to the other affinity suites and external 3p programs such as adobe. I was running Big Sur and upgraded to the new OS. This has completely shut down my workflow with Affinity for my clients. Hoping there is a fix soon. Please contact me directly if you have any questions. Looking forward to your feedback / fix. Quote Link to comment Share on other sites More sharing options...
DanJM Posted October 29, 2021 Author Share Posted October 29, 2021 I couldn't wait any longer need to do some work on a project. Deleted the app and clear trash and reinstalled the and every thing is working again. Then I put the update 1.10.4 and the app crashed. Deleted and reinstalled 1.10.3 and every thing is working. Quote Link to comment Share on other sites More sharing options...
DanJM Posted October 30, 2021 Author Share Posted October 30, 2021 After working with the app some more it still has issues it just started to tile when I used Hight pass on a photo and then it crashed again. Adding crash log. Affinity Photo-2021-10-30-044113.ips Quote Link to comment Share on other sites More sharing options...
DanJM Posted October 30, 2021 Author Share Posted October 30, 2021 IMG_0672.MOV Adding video of just moving mouse around screen. Quote Link to comment Share on other sites More sharing options...
DanJM Posted October 30, 2021 Author Share Posted October 30, 2021 Here is a better example and it leaves behind a a corrupted file IMG_0673.MOV Quote Link to comment Share on other sites More sharing options...
Staff Andy Somerfield Posted October 30, 2021 Staff Share Posted October 30, 2021 Hi, The bad tiling is / was expected in 1.10.3 (it was the reason for the 1.10.4 release). Your crashes from 1.10.4 are font related - but nothing has changed for fonts between the two versions. Are you running them both on the same machine / user account? A Quote Link to comment Share on other sites More sharing options...
DanJM Posted October 30, 2021 Author Share Posted October 30, 2021 every thing has been done on the same machine except a test load of 1.10.4 on a M1 Mac Air. Not sure what fonts would have to do with a photo hat has no fonts being used. Unless your refering to the fonts the app used in its menu system. If that is the case then you would tink that Designer and Publisher would exhibit the same issues Quote Link to comment Share on other sites More sharing options...
Staff Andy Somerfield Posted October 30, 2021 Staff Share Posted October 30, 2021 Thanks, It sounds like the M1 Mac Air has some font installed which is crashing Affinity on load (we enumerate all fonts on load). I would recommend installing 1.10.4 on your main machine - that should fix the tiling problems for you and the font crash should not happen (because the font which is crashing Affinity is not installed there - otherwise 1.10.3 would have crashed in the same place). A Quote Link to comment Share on other sites More sharing options...
DanJM Posted October 30, 2021 Author Share Posted October 30, 2021 I am not using the M1 machine for any thing other to test the installation of 1.10.4 and that is it. I'm working off a Intel based Mac. I'm sorry if I want clear about the machine I'm working of of. Here is a screen shot of the MacBook Pro I'm using. Has any one in the Serif development staff looked at the error logs I attached. I'm not the only one that is having the issues with the software crashing. Quote Link to comment Share on other sites More sharing options...
DanJM Posted October 30, 2021 Author Share Posted October 30, 2021 If I install 1.10.4 the application doesn't even launch. As I'v said before I had to blow Photo away and do a new intsall of 1.10.3 to get the software up. After that I update the software to1.10.4 and it crashed on loading. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted October 30, 2021 Share Posted October 30, 2021 Just now, DanJM said: Has any one in the Serif development staff looked at the error logs I Andy is the lead Developer for Photo on Mac, so I think the answer is yes. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
albo-albo Posted October 31, 2021 Share Posted October 31, 2021 On 10/29/2021 at 6:40 PM, Dan C said: Hi @DanJM, Sorry to hear this update hasn't helped the behaviour you're seeing! Rather than uninstalling & reinstalling on this device, we can try resetting Affinity photo to default settings, to see if this helps resolve the issue. You can reset your app back to its default settings by holding down the CTRL key while launching the app. When the Clear User Data window appears, click Select All and then Clear. The app should now open. Be aware that resetting your app back to its default settings will lose any custom settings such as keyboard shortcuts and brushes etc. To backup such settings before resetting the app, please watch our Affinity Backing up app resources and factory reset video here - https://www.youtube.com/watch?v=y_QlElUCZUE RESET ALL helped on MacOSCatalina - thanks Dan C 1 Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted November 1, 2021 Staff Share Posted November 1, 2021 @DanJM, As Andy has suggested, the crashing you're reporting in 1.10.4 appears to be font related - have you tried running a Fontbook 'health check' on your installed fonts? Are you using a 3rd party font manager on your Intel machine? Many thanks in advance Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
DanJM Posted November 1, 2021 Author Share Posted November 1, 2021 The fonts have been validated and they are fine. But I'm not sure why it lead Andy to suggested that it was a font issue. Did he se it in the crash logs I posted? Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted November 1, 2021 Staff Share Posted November 1, 2021 Thanks for confirming that for me! Can you please verify, are you currently running version 1.10.3 on your intel Mac? If so, please navigate to Edit > Preferences > Performance and disable Hardware Acceleration (the tick-box at the bottom of the dialog) then change the Display to OpenGL. Restart the app as prompted and then try editing your images once again - does this stop the corruption from happening? If this helps, then you may want to try updating to 1.10.4, as the settings we've just changed will be retained during the update and may hopefully stop the app from crashing on launch. Please do let me know how you get on here Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Staff Pauls Posted November 1, 2021 Staff Share Posted November 1, 2021 Rebuilding the font cache may resolve the issue :- you need to log in with an administrator account. 1. Close all applications. (Important!) 2. Start Terminal (located in the Utilities folder; press Command-Shift-U to open this folder). 3. Type sudo atsutil databases -remove and press Return. 4. Type your password at the prompt (no characters will echo back to the screen). 5. When the process is complete, type exit to end your command line session, choose File > Quit to exit Terminal, then restart your Macintosh. Quote Link to comment Share on other sites More sharing options...
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