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Mac App Store purchase not recognised & slight mayhem with crashing 1.10.3


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I bought Affinity Photo in 2015 from the Mac App Store. (I have the email receipt)

I can't remember when, but quite some time ago it stopped being recognised by Affinity Photo's account process, which appears during update.  I'm not interested in the extras, so I just carried on regardless.

Unfortunately!!!

I now find with the update to 1.10.3 that AFP has a major problem and is crashing constantly.  Simply opening the Export As... dialog, crashes the app.

So... I downloaded the current beta, to see if it would work.  It is asking me for an Account ID and a Product key.  I'm guessing that I've never had a product key, since I purchased through the Mac App Store.  So I'm stuck in a vicious circle.  It doesn't recognise the Mac App Store vs as being installed even though I have it open/running!!!

Could someone please tell me how I can get AFP (and perhaps AFD which I also have) to recognise the Mac App Store purchases?  My client would be very grateful if I could send him his images today!  (Okay... I got around the exporting by downloading 1.9.3... but still).

 

 

Grumpy, but faithful (watch out all you cats)

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22 minutes ago, GFS said:

So... I downloaded the current beta, to see if it would work.  It is asking me for an Account ID and a Product key.  I'm guessing that I've never had a product key, since I purchased through the Mac App Store.  So I'm stuck in a vicious circle.  It doesn't recognise the Mac App Store vs as being installed even though I have it open/running!!!

Is your MAS version installed in the default location?

23 minutes ago, GFS said:

(Okay... I got around the exporting by downloading 1.9.3... but still).

I thought the MAS only offered the latest retail release. How were you able to install version 1.9.3?

Alfred spacer.png
Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro
Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen)

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46 minutes ago, GFS said:

So... I downloaded the current beta, to see if it would work.  It is asking me for an Account ID and a Product key.  I'm guessing that I've never had a product key, since I purchased through the Mac App Store.  So I'm stuck in a vicious circle.  It doesn't recognise the Mac App Store vs as being installed even though I have it open/running!!!

The betas on Mac require a prior retail release, as I understand the process.

23 minutes ago, Alfred said:

How were you able to install version 1.9.3?

Perhaps @GFS downloaded from Serif, and it's running as a 10-day trial?

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1

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I have a retail purchase.  I bought it on the Mac App Store.

I've run the betas frequently in the past. Particularly in the early days.

The question is... how do I get Affinity Photo to recognise that my purchase is installed ... and even running???

 

Yes, I downloaded 1.9.3 from Serif website and ran it as a Trial.

 

29 minutes ago, Alfred said:

Is your MAS version installed in the default location?

Yes.

Grumpy, but faithful (watch out all you cats)

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24 minutes ago, GFS said:

The question is... how do I get Affinity Photo to recognise that my purchase is installed ... and even running???

The 1.10.3 beta will not recognize a 1.10.3 MAS copy. For that you need a 1.10.4 beta which does not exist yet.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1

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