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Setups not loading

MrJWG
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MrJWG

MrJWG

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So, I have used affinity before but on a different PC so I went to install it on this one instead of my other and when I went to open the setup it showed my cursor loading for about 10 seconds and then stopped and nothing opened... Could I get a bit of help with this please thanks! :)
Jacob

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walt.farrell

walt.farrell

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Welcome to the Serif Affinity forums.

This FAQ article should help:

 

-- Walt

Desktop:  Windows 11 Pro, version 22H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 
Laptop:  Windows 11 Pro, version 22H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
        Affinity Photo 1.10.6 (.1665) and 2.1.0 and 2.1.0. beta/ Affinity Designer 1.10.6 (.1665)  and 2.1.0  and 2.1.0 beta / Affinity Publisher 1.10.6 (.1665)  and 2.1.0  and 2.1.0beta
iPad Pro M1, 12.9", iPadOS 16.6.1, Apple Pencil 2, Magic Keyboard
      Affinity Photo 1.10.7 and 2.1.0 and 2.1.0 beta/ Affinity Designer 1.10.7 and 2.1.0 and 2.1.0 beta/ Affinity Publisher 2.1.0 and 2.1.0 beta

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MrJWG

MrJWG

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Thanks! I looked over the different things stated and have already tried a few and the ones I haven't have no relevancy to my issue 
I got up my UI log and below is where the error took place - Well I believe it is.

  

+  Message: Provide value on 'System.Windows.Markup.StaticResourceHolder' threw an exception.
+  StackTrace:
   at System.Windows.Markup.WpfXamlLoader.Load(XamlReader xamlReader, IXamlObjectWriterFactory writerFactory, Boolean skipJournaledProperties, Object rootObject, XamlObjectWriterSettings settings, Uri baseUri)
   at System.Windows.Markup.WpfXamlLoader.LoadBaml(XamlReader xamlReader, Boolean skipJournaledProperties, Object rootObject, XamlAccessLevel accessLevel, Uri baseUri)
   at System.Windows.Markup.XamlReader.LoadBaml(Stream stream, ParserContext parserContext, Object parent, Boolean closeStream)
   at System.Windows.Application.LoadComponent(Object component, Uri resourceLocator)
   at SetupUI.MainWindow.InitializeComponent()
   at SetupUI.MainWindow..ctor()
   at SetupUI.App.OnStartup(StartupEventArgs e)
   at System.Windows.Application.<.ctor>b__1_0(Object unused)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
   at System.Windows.Threading.DispatcherOperation.InvokeImpl()
   at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at MS.Internal.CulturePreservingExecutionContext.Run(CulturePreservingExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Windows.Threading.DispatcherOperation.Invoke()
   at System.Windows.Threading.Dispatcher.ProcessQueue()
   at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
   at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
   at System.Windows.Application.RunDispatcher(Object ignore)
   at System.Windows.Application.RunInternal(Window window)
   at System.Windows.Application.Run(Window window)
   at System.Windows.Application.Run()
   at SetupUI.App.Main()

+  Inner message: Exception of type 'System.Xaml.XamlParseException' was thrown.
+  Inner stackTrace:
   at System.Windows.Baml2006.Baml2006Reader.GetTypeOfFirstStartObject(KeyRecord record)
   at System.Windows.ResourceDictionary.GetValueType(Object key, Boolean& found)
   at System.Windows.DeferredResourceReference.GetValueType()
   at System.Windows.DeferredThemeResourceReference.GetValueType()
   at System.Windows.StyleHelper.RequiresInstanceStorage(Object& value)
   at System.Windows.StyleHelper.UpdateTables(PropertyValue& propertyValue, FrugalStructList`1& childRecordFromChildIndex, FrugalStructList`1& triggerSourceRecordFromChildIndex, FrugalStructList`1& resourceDependents, HybridDictionary& dataTriggerRecordFromBinding, HybridDictionary childIndexFromChildName, Boolean& hasInstanceValues)
   at System.Windows.StyleHelper.ProcessTemplateTriggers(TriggerCollection triggers, FrameworkTemplate frameworkTemplate, FrugalStructList`1& childRecordFromChildIndex, FrugalStructList`1& triggerSourceRecordFromChildIndex, FrugalStructList`1& containerDependents, FrugalStructList`1& resourceDependents, ItemStructList`1& eventDependents, HybridDictionary& dataTriggerRecordFromBinding, HybridDictionary childIndexFromChildID, Boolean& hasInstanceValues, HybridDictionary& triggerActions, FrameworkElementFactory templateRoot, EventHandlersStore& eventHandlersStore, FrugalMap& propertyTriggersWithActions, HybridDictionary& dataTriggersWithActions, Boolean& hasLoadedChangeHandler)
   at System.Windows.StyleHelper.SealTemplate(FrameworkTemplate frameworkTemplate, Boolean& isSealed, FrameworkElementFactory templateRoot, TriggerCollection triggers, ResourceDictionary resources, HybridDictionary childIndexFromChildID, FrugalStructList`1& childRecordFromChildIndex, FrugalStructList`1& triggerSourceRecordFromChildIndex, FrugalStructList`1& containerDependents, FrugalStructList`1& resourceDependents, ItemStructList`1& eventDependents, HybridDictionary& triggerActions, HybridDictionary& dataTriggerRecordFromBinding, Boolean& hasInstanceValues, EventHandlersStore& eventHandlersStore)
   at System.Windows.FrameworkTemplate.Seal()
   at System.Windows.FrameworkTemplate.System.Windows.ISealable.Seal()
   at System.Windows.StyleHelper.SealIfSealable(Object value)
   at System.Windows.Setter.Seal()
   at System.Windows.SetterBaseCollection.Seal()
   at System.Windows.Style.Seal()
   at System.Windows.Style.System.Windows.ISealable.Seal()
   at System.Windows.StyleHelper.SealIfSealable(Object value)
   at System.Windows.ResourceDictionary.SealValue(Object value)
   at System.Windows.ResourceDictionary.OnGettingValue(Object key, Object& value, Boolean& canCache)
   at System.Windows.ResourceDictionary.OnGettingValuePrivate(Object key, Object& value, Boolean& canCache)
   at System.Windows.ResourceDictionary.GetValueWithoutLock(Object key, Boolean& canCache)
   at System.Windows.ResourceDictionary.GetValue(Object key, Boolean& canCache)
   at System.Windows.DeferredThemeResourceReference.GetValue(BaseValueSourceInternal valueSource)
   at System.Windows.StaticResourceExtension.TryProvideValueImpl(IServiceProvider serviceProvider, Boolean allowDeferredReference, Boolean mustReturnDeferredResourceReference)
   at System.Windows.StaticResourceExtension.ProvideValueInternal(IServiceProvider serviceProvider, Boolean allowDeferredReference)
   at System.Windows.StaticResourceExtension.ProvideValue(IServiceProvider serviceProvider)
   at MS.Internal.Xaml.Runtime.ClrObjectRuntime.CallProvideValue(MarkupExtension me, IServiceProvider serviceProvider)

 

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MrJWG

MrJWG

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When I install nothing pops up at all just have a loading cursor for a few seconds nothing opens at all not even when I looked through task manager, this is the only application having this issue as I have tested installing other things and they work perfectly fine. 

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walt.farrell

walt.farrell

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That error message does seem relevant, but I don't know enough to suggest a fix. Someone from Serif will probably know what it means.

-- Walt

Desktop:  Windows 11 Pro, version 22H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 
Laptop:  Windows 11 Pro, version 22H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
        Affinity Photo 1.10.6 (.1665) and 2.1.0 and 2.1.0. beta/ Affinity Designer 1.10.6 (.1665)  and 2.1.0  and 2.1.0 beta / Affinity Publisher 1.10.6 (.1665)  and 2.1.0  and 2.1.0beta
iPad Pro M1, 12.9", iPadOS 16.6.1, Apple Pencil 2, Magic Keyboard
      Affinity Photo 1.10.7 and 2.1.0 and 2.1.0 beta/ Affinity Designer 1.10.7 and 2.1.0 and 2.1.0 beta/ Affinity Publisher 2.1.0 and 2.1.0 beta

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Dan C

Dan C

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Hi @MrJWG,

Apologies for the delayed response, our team are very busy following the release of version 1.10.3 so our replies are a taking a little longer than usual - many thanks for your continued patience and understanding here.

Can you please upload a copy of your setupUI.log file here for me, so that I can investigate this further?

Many thanks in advance :)

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Dan C

Dan C

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Thanks for the file provided, this isn't quite like any other setupUI.log file I've seen previously - as we would usually expect an 'error' to be generated, however I can see your installer itself is crashing which is most unusual.

Firstly, can you please try re-downloading the installer .exe file, as it may be that yours is partially missing/corrupted -

https://store.serif.com/update/windows/designer/1/

Once downloaded, please right-click on the .exe file and select Run as Administrator.

Does this install as expected for you please?

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Dan C

Dan C

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Thanks for verifying and trying that for me, it certainly seems 'Theme' related so I have a few suggestions -

  1. Can you please try running the .NET repair tool found at the below link, then restart your PC and trying installing Affinity once again -

    https://www.microsoft.com/download/details.aspx?id=30135
     
  2. If this does not help, please create a new user account and then attempt to install the Affinity app here, this should help us determine if it's something specific to your current user account, or the hardware in your system.

Please do let me know how you get on here :)

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Dan C

Dan C

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That's certainly strange, did you experience the same behaviour in the new user account - or did you observe something different?

Our developers do believe that Translucent TB may be the cause of this, are you willing to try uninstalling this, then restarting your PC and trying once again for me? :)

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