[SOLVED] Having to Re-register After Updates - Normal? (Windows 11)

[Ali]

Is it normal to have to sign out and re-register after updates? This morning, when I went to my registered devices page after installing updates yesterday, it was completely empty. I've had to sign out and in again to all three apps to get the registered devices back.

 

[walt.farrell]

I didn't have to do that for my Windows apps, @Ali. But thanks for mentioning it, as it resolves a discussion I've been having about the iPad apps  

[Ali]

@walt.farrell

It's nothing to do with iPad - I'm on Windows 11. Why did you make that assumption? My signature line doesn't even mention iPad!!!

[walt.farrell]

I didn't make any assumptions, @Ali. I was merely pointing out that the same issue happened for me on iPad, though it didn't on Windows. Sorry for my lack of clarity.

[Ali]

OK, well I was hoping to hear from Serif whether or not this is expected or a known issue on Windows 11, not that it solves an issue for someone else on a different platform.  🙄

 

 

[walt.farrell]

You'll often hear from users before Serif has time to get to something. There are a lot more of us than them  

Perhaps another Windows 11 user will provide another data point more useful than my Windows 10 one.

[Ali]

@walt.farrell

You can be forgiven for not knowing my history with Serif.

I have been using their software since they released PagePlus 1.0 in 1991. I was a beta tester of their Plus range for many, many years when beta testing was done behind the scenes and with a signed NDA. I am very well aware of the nature of the company (I have even met Patrick C. face-to-face). I was a major contributor on the old Serif forums and on Community Plus long before Affinity existed as a software range.

Yes, I would like to hear from anyone using Windows 11 who has (or even who has not) experienced this. As I understand it, you are using Windows 10, so not the same platform as me.

Thank you for your interest.

 

[Dan C]

Hi @Ali,

I can confirm that I've tested this here on Windows 11 - I installed version 1.10.1 as a clean install, signed into My Account and downloaded a brush kit.

I then closed the app, updated to 1.10.3 and re-launched, at which time I was still signed into My Account, and the brush pack was still available for use.

As I understand it, updating the Affinity apps should never purposefully log you out from my account, however it's certainly possible that the web API 'token' became invalid during the update process and therefore the re-sign in was required.

I'll continue to keep an eye out for more reports of this issue and log them with our developers as required.

I hope this helps

[Ali]

@Dan C

Just to be clear: as far as the apps were concerned, I was still logged in. What I had to do was log out and then re-register. I will be keeping my eye on this as future updates are pushed to us.

I notice that Affinity apps don't auto-register if there is another Affinity app already registered: this was something that was quite handy with the Plus range.

[Ali]

@Dan C

A quick footnote to say that I have just upgraded all three to 1.04, and my online profile has picked this up. It hasn't lost anything this time.