Greg dJ Posted October 25, 2021 Share Posted October 25, 2021 This affects Designer, Photo and Publisher but I first found it in Designer so I decided to post it here. Are you using the latest release version? - Yes; issue first noticed in 1.10.1, still exists with 1.10.3 Can you reproduce it? - Yes, always. Does it happen for a new document? - Yes, new/old documents and when no document open. If you cannot provide a sample document then please give an accurate description of the problem for example it should include most of the following: What is your operating system and version (Windows 10, OSX Mojave, iOS 12 etc)? - Windows 10 Home v 21H1 Is hardware acceleration (in Preferences > Performance) ON or OFF ? (and have you tried the other setting?) - On, yes have tested Off, no difference What happened for you (and what you expected to happen) - Hovering mouse pointer over menu items, studio tools, preference settings, other interface elements initially and intermittently causes them to disappear, reappear, or text to appear distorted within its original space. Provide a recipe for creating the problem (step-by-step what you did). - e.g. open Designer, hover File menu ('File' disappears); or, open Preferences, access General, pass mouse pointer over items (see screenshot of typical results). Screenshots (very handy) or a screen capture/video. - Attached. Any unusual hardware (like tablets or external monitors or drives that may affect things) or relevant other applications like font managers or display managers. - Fontbase installed but whether running or not, issue occurs. Did this same thing used to work and if so have you changed anything recently? (software or hardware) - Would be hard to precisely diagnose what/when system change (s/w install/uninstall, updates, etc.) might coincide with issue emerging, I don't use Affinity software daily and perhaps a week or more went by between me not experiencing this and then it starting to happen. If there is some cache or other common Affinity files I should delete, please advise. Or other promising troubleshooting steps to try. Thanks in advance! Evgeny Katyshev 1 Quote Link to comment Share on other sites More sharing options...
Komatös Posted October 26, 2021 Share Posted October 26, 2021 6 hours ago, Greg dJ said: This affects Designer, Photo and Publisher but I first found it in Designer so I decided to post it here. Are you using the latest release version? - Yes; issue first noticed in 1.10.1, still exists with 1.10.3 Can you reproduce it? - Yes, always. Does it happen for a new document? - Yes, new/old documents and when no document open. If you cannot provide a sample document then please give an accurate description of the problem for example it should include most of the following: What is your operating system and version (Windows 10, OSX Mojave, iOS 12 etc)? - Windows 10 Home v 21H1 Is hardware acceleration (in Preferences > Performance) ON or OFF ? (and have you tried the other setting?) - On, yes have tested Off, no difference What happened for you (and what you expected to happen) - Hovering mouse pointer over menu items, studio tools, preference settings, other interface elements initially and intermittently causes them to disappear, reappear, or text to appear distorted within its original space. Provide a recipe for creating the problem (step-by-step what you did). - e.g. open Designer, hover File menu ('File' disappears); or, open Preferences, access General, pass mouse pointer over items (see screenshot of typical results). Screenshots (very handy) or a screen capture/video. - Attached. Any unusual hardware (like tablets or external monitors or drives that may affect things) or relevant other applications like font managers or display managers. - Fontbase installed but whether running or not, issue occurs. Did this same thing used to work and if so have you changed anything recently? (software or hardware) - Would be hard to precisely diagnose what/when system change (s/w install/uninstall, updates, etc.) might coincide with issue emerging, I don't use Affinity software daily and perhaps a week or more went by between me not experiencing this and then it starting to happen. If there is some cache or other common Affinity files I should delete, please advise. Or other promising troubleshooting steps to try. Thanks in advance! Hello @Greg dJ and welcome to the forums. Have you running software described here in this thread? Quote AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3296) AMD A10-9600P | dGPU R7 M340 (2 GB) | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) Affinity Suite V 2.4 & Beta 2.(latest) Better translations with: https://www.deepl.com/translator Interested in a robust (selfhosted) PDF Solution? Have a look at Stirling PDF Life is too short to have meaningless discussions! Link to comment Share on other sites More sharing options...
Staff Dan C Posted October 26, 2021 Staff Share Posted October 26, 2021 Hi @Greg dJ, As Komatos has suggested, I believe this issue is caused by ASUS Sonic / ASUS GPU Tweak III / MSI Nahimic. Please disable / remove these apps from your PC and you should find this no longer occurs NenMlad 1 Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
hummboxx Posted October 26, 2021 Share Posted October 26, 2021 Hello all, I just installed the latest update on a Win 10 system and I am also getting this bug. I looked over the third party list of apps with known issues but do not have any of them installed. Everything that @Greg dJ listed in his first post is pretty much the exact same for me including the posted image. Video attached. Affinity Designer 2021-10-26 09-14-18.mp4 Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted October 26, 2021 Share Posted October 26, 2021 1 hour ago, hummboxx said: I just installed the latest update on a Win 10 system and I am also getting this bug. I looked over the third party list of apps with known issues but do not have any of them installed. That does look like Nahimic, which you may have even without the applications installed. You need to look at the list of running services to find it, sometimes. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Greg dJ Posted October 26, 2021 Author Share Posted October 26, 2021 Hi, all. Thanks for the input. I believe the issue had mainly to do with the Nahimic Service, which I have disabled on my system. I also uninstalled Affinity programs and reinstalled them, but I can demonstrate that it is the Nahimic Service because restarting this service reproduces the problem immediately, and stopping it eliminates the problem. Time will tell if I find unintended issues otherwise with this service disabled. Dan C 1 Quote Link to comment Share on other sites More sharing options...
hummboxx Posted October 26, 2021 Share Posted October 26, 2021 You are correct! Appreciate the help, always a great community here. walt.farrell 1 Quote Link to comment Share on other sites More sharing options...
NenMlad Posted October 28, 2021 Share Posted October 28, 2021 Hi. I encountered the same problem and I have disabled the Nahimic service. Now it works fine without those glitches Dan C 1 Quote Link to comment Share on other sites More sharing options...
Enoch Aguirre Posted October 29, 2021 Share Posted October 29, 2021 I had the same problem and I confirm that by disabling the Nahimic service everything works correctly, however it is necessary to know why there is this conflict of the Affinity applications with the Nahimic service which is only a set of drivers to improve the audio experience. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted October 29, 2021 Share Posted October 29, 2021 1 hour ago, Enoch Aguirre said: it is necessary to know why there is this conflict of the Affinity applications with the Nahimic service which is only a set of drivers to improve the audio experience. Why? It should suffice to know that it does. Or if you're really interested, to do a web search for nahimic causing video problems in windows applications and see all the other places it's causing problems for other applications, too. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Ron P. Posted October 30, 2021 Share Posted October 30, 2021 Why, is a good question to ask the developers of nahimic. It's their software that's interfering and causing problems with a lot of programs. Quote Affinity Photo 2.4..; Affinity Designer 2.4..; Affinity Publisher 2.4..; Affinity2 Beta versions. Affinity Photo,Designer 1.10.6.1605 Win10 Home Version:21H2, Build: 19044.1766: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz, 3301 Mhz, 6 Core(s), 12 Logical Processor(s);32GB Ram, Nvidia GTX 3070, 3-Internal HDD (1 Crucial MX5000 1TB, 1-Crucial MX5000 500GB, 1-WD 1 TB), 4 External HDD Link to comment Share on other sites More sharing options...
Enoch Aguirre Posted October 30, 2021 Share Posted October 30, 2021 Well, I tried to investigate more according to the suggestion and yes, the problem is between nvidia and nahimic. Anyway, it's good to have this solution for affinity and thanks to the community here. Quote Link to comment Share on other sites More sharing options...
elleirbagluar Posted November 1, 2021 Share Posted November 1, 2021 thank you so much, this nahimic absolutely worked! (make sure you stop before/after disabling as well.) Quote Link to comment Share on other sites More sharing options...
nathabonfim59 Posted January 12, 2022 Share Posted January 12, 2022 Alternatively, you can disable Nahimic in the specific application the problem is occurring. 1. Open the file below as administrator in notepad. I Quote "C:\ProgramData\A-Volute\DellInc.AlienwareSoundCenter\Modules\ScheduledModules\Configurator\BlackApps.dat" If yours is not a Dell device, no worries, just google "Nahimic blacklist - <your brand here>" and you'll be able to locate the file. 2. Add the executable name for the applications you use at the begging of the file (one per line): Quote Photo.exe Designer.exe Publisher.exe Just restart the service (or the machine) and you are done. Worked like a charm. Greg dJ 1 Quote Link to comment Share on other sites More sharing options...
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