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Computer Crash caused by Affinity Photo when used with Huion Kamvas 22 plus


DonLee

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The spinning rainbow ball to show the computer is thinking is constantly & disruptively interrupting me when using the pressure sensitive pen on the Kamvas 22 plus with Affinity Photo on my iMac with a 3.8 ghz 8 core i7 & 72 gigs of ram. The computer will crash unexpectedly when using the pressure sensitive pen with Affinity Photo. This only happens with Affinity Photo. I have used Photoshop, Krita & Sketchbook in combination with my Huion Kamvas with out problems. Included are 2 attachments. One shows the crash screen. The second larger file shows the spinning rainbow ball constantly interrupting my drawing (the 2 minute video showing interruption is a short excerpt from a longer drawing session-9 min that was interrupted throughout in the same way.
Please help me resolve this. I have a following for my art & note what products I use. I also stream my art on Twitch & will talk about problems or how good a product is while using it. I like your product but this issue has made me use other software.

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  • Staff

Hi @DonLee,

Welcome to the forum

Can you please send me any crash reports using the Dropbox link below, to locate the crash reports please go to Applications > Utilities and open the Console app. Crash Reports from our apps can be found in the User Reports section. You can Right Click the required Crash Report and select Reveal in Finder.

https://www.dropbox.com/request/XzFNmxLIRPEIDzo9Rkk1

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On 10/26/2021 at 5:41 AM, DWright said:

Hi @DonLee,

Welcome to the forum

Can you please send me any crash reports using the Dropbox link below, to locate the crash reports please go to Applications > Utilities and open the Console app. Crash Reports from our apps can be found in the User Reports section. You can Right Click the required Crash Report and select Reveal in Finder.

https://www.dropbox.com/request/XzFNmxLIRPEIDzo9Rkk1

Nothing more to say, just giving up on me?

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On 10/26/2021 at 5:17 AM, DonLee said:

Hi DWright, as shown in the video with the male character being drawn, there never was a crash report, despite the computer restarting.

I had no crash reports when I was running OS 11.6.1 and logged in as a regular (non administrator) account. Once I set my account to be an administrator then the crash reports were generated.

Mac Pro (Late 2013) Mac OS 12.7.2 
Affinity Designer 2.3.1 | Affinity Photo 2.3.1 | Affinity Publisher 2.3.1 | Beta versions as they appear.

I have never mastered color management, period, so I cannot help with that.

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  • 2 months later...

Months & a program update later & I still have the same problem with Affinity as stated above. Krita 5 works with out any problem so I've been using it but I'd prefer to use Affinity Photo because of some of the functionality. Is there anything that can be done?

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  • 1 month later...
  • Staff

Hi @DonLee,

Sorry for the delay in getting back to you 

I do not have access to a  Huion Kamvas but I have been trying to replicate this with my XP-Pen Artist without success so this may be specific to this type of tablet and without a crash report it is hard to narrow down the cause, on thing you could try is turning off the Metal compute acceleration and changing the render to OpenGL in the Performance section of the Affinity Photo Preferences

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