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Auto Updating for Affinity Photo Not Working


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I am on 1.10.1  I see there is an upgrade to 1.10.3 but the auto update at start up does not happen.  And, I can find no menu option to manually start the update.  I am using a Mac running BigSur and my Affinity Photo was purchased from the Affinity Store. Any help appreciated.

Thanks

Marvin

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If you bought from the Mac App Store or the Microsoft equivalent then those stores will update when they have the updated files in the various 'local' stores. It will happen through the stores. 

If you bought from Serif/Affinity's web store then the auto update should work.

Mac Pro (Late 2013) Mac OS 12.7.4 
Affinity Designer 2.4.0 | Affinity Photo 2.4.0 | Affinity Publisher 2.4.0 | Beta versions as they appear.

I have never mastered color management, period, so I cannot help with that.

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2 minutes ago, Old Bruce said:

If you bought from Serif/Affinity's web store then the auto update should work.

I did buy it from the Serif/Affinity web store but the auto update did not work.  I did notice that the start time was very much longer than normal so maybe it tried and failed.  But, I think it should give some sort of message if that happens.  So, when the auto didn't work I read the help file and it said to use the Check for Updates from the menu.  It must be something they are working on.

Thanks for responding Bruce. You and Alfred are both always very helpful.

Peace

Marvin

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5 minutes ago, Old Bruce said:

If you bought from Serif/Affinity's web store then the auto update should work.

Yes, but I believe the "allow auto-update" setting is separate from the "available for manual download" setting, and auto-update is sometimes enabled later by Serif from what I've seen. 

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1

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@walt.farrell @Old Bruce  @Alfred  Ok fellas here is the source of the problem.  My account at the Affinity Store had been locked by someone other than myself trying to access the account with the wrong password.  So the apply couldn't log into my account.  Got a notification that attempts had been made from a location that is well outside my area.  Anyway, now have the download of the update and will know what to do if it happens again.  Thanks again to all.

Peace

Marvin

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