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Affinity Designer won't run on my machine


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I just bought and loaded Affinity designer and the download said it was successful but the program would not run or ask for the product key or anything. Rebooted the system and still would not run. Used windows to remove and then reloaded the program but still will not boot up and ask for product key like the instructions said it should.  Please help or offer advice   Jim Collins

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@James Collins

Welcome to the Affinity forums.

Exactly which version of Windows do you have and is it 64 bit?  If you're not sure about the version, press the Windows Key and R together and the screen that opens will show you.

Jeff

Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics

Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus.  Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2.

iPad Pro (12.9") (iOS 17.4) running Affinity Photo and Designer version 1 and all three version 2 apps.

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20 minutes ago, emmrecs01 said:

press the Windows Key and R together and the screen that opens will show you

The screen that opens will show you a ‘Run’ dialog. Type winver into the box and press ‘OK’ to display the details of your Windows version.

Alfred spacer.png
Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro
Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen)

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@Alfred

I really should re-read what I think I've written!!

Jeff

Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics

Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus.  Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2.

iPad Pro (12.9") (iOS 17.4) running Affinity Photo and Designer version 1 and all three version 2 apps.

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  • Staff

Hi @James Collins,

Welcome to the Affinity Forums :)

I can see you have also emailed us directly regarding this issue, so we'll continue to support you there.

I hope this helps!

Please Note: I am now out of the office until Tuesday 2nd April on annual leave.

If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap.

Many thanks :)

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