csp Posted October 14, 2021 Share Posted October 14, 2021 when I open some images at the same time .aphoto 500-1000mb the app crashes when I close the first file I have worked on. same with the beta, cleaning and reinstall did not solve the issue. any ideas ? Quote Link to comment Share on other sites More sharing options...
carl123 Posted October 14, 2021 Share Posted October 14, 2021 Does it crash if you just open one of the large images, work on it and close it? Do you have a crash report you can upload? csp and stokerg 2 Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time. Link to comment Share on other sites More sharing options...
Staff stokerg Posted October 15, 2021 Staff Share Posted October 15, 2021 Hi @csp, Further to what @carl123has said, you can find your crash report by following the steps here Its likely you'll have more than one crash report for this, so if you can just attach the latest one, i can get that looked at Also can you confirm which operating system you are running Affinity on? csp 1 Quote Link to comment Share on other sites More sharing options...
csp Posted October 16, 2021 Author Share Posted October 16, 2021 hi and thanks, this is totally weird there are no crash reports. maybe this an os problem, will download the lates Catalina combo and reinstall it. Quote Link to comment Share on other sites More sharing options...
Old Bruce Posted October 16, 2021 Share Posted October 16, 2021 2 minutes ago, csp said: hi and thanks, this is totally weird there are no crash reports. maybe this an os problem, will download the lates Catalina combo and reinstall it. I too had no crash reports, for anything. I had to change my User account in the Mac OS to be an administrator in order for crash reports to be generated. So if you have no crash reports for anything then you may have to change as well. Quote Mac Pro (Late 2013) Mac OS 12.7.4 Affinity Designer 2.4.1 | Affinity Photo 2.4.1 | Affinity Publisher 2.4.1 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that. Link to comment Share on other sites More sharing options...
csp Posted October 16, 2021 Author Share Posted October 16, 2021 thanks bruce, this is not the case but I will test it with a new user account. Quote Link to comment Share on other sites More sharing options...
csp Posted October 17, 2021 Author Share Posted October 17, 2021 Bildschirmaufnahme 1.mov when I open a bunch of .aphoto files ( more than 3 ) the app freezes after closing the first image but when I alter the images and save them everything works as expected. this happens with the current version but also with the latest beta. the problem is only related to .aphoto files tiff work normal. reinstalling the os did not solve the issue Quote Link to comment Share on other sites More sharing options...
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