Affinity Photo crashes with large .aphoto images

[csp]

when I open some images at the same time .aphoto 500-1000mb the app crashes when I close the first file I have worked on.  same with the beta, cleaning and reinstall did not solve the issue. any ideas ? 

[carl123]

Does it crash if you just open one of the large images, work on it and close it?

Do you have a crash report you can upload?

 

[stokerg]

Hi @csp,

Further to what @carl123has said, you can find your crash report by following the steps here

Its likely you'll have more than one crash report for this, so if you can just attach the latest one, i can get that looked at  

Also can you confirm which operating system you are running Affinity on?

 

[csp]

hi and thanks, this is totally weird there are no crash reports.  maybe this an os problem, will download the lates Catalina combo and reinstall it.

 

[Old Bruce]

2 minutes ago, csp said:

hi and thanks, this is totally weird there are no crash reports.  maybe this an os problem, will download the lates Catalina combo and reinstall it.

I too had no crash reports, for anything. I had to change my User account in the Mac OS to be an administrator in order for crash reports to be generated. So if you have no crash reports for anything then you may have to change as well.

[csp]

thanks bruce, this is not the case but I will test it with a new user account. 

[csp]

when I open a bunch of .aphoto files ( more than 3 )  the app freezes after closing the first  image but when I alter the images and save them everything works as expected. this happens with the current version but also with the latest beta. the problem is only related to .aphoto files tiff work normal.  reinstalling the os did not solve the issue