jln_brtn Posted October 4, 2021 Share Posted October 4, 2021 (edited) Dear Support, You will find below my crash report. Hope you can fix that. ❤️ on you. Best regards. What is your operating system and version (Windows 10, OSX Mojave, iOS 12 etc)? Windows 10 & Designer in last version : Is hardware acceleration (in Preferences > Performance) ON or OFF ? (and have you tried the other setting?) ON What happened for you (and what you expected to happen) The app crashing when I move text hover 'curves' element (Courbes in French). Expected : not crashing. Screenshots (very handy) or a screen capture/video. Edited October 4, 2021 by jln_brtn Quote Link to comment Share on other sites More sharing options...
SPaceBar Posted October 5, 2021 Share Posted October 5, 2021 Hi @jln_brtn Welcome to the Affinity forums! Does this also happen with Hardware Acceleration off? I couldn't see your crash log, would you be able to attach it here please? Quote Link to comment Share on other sites More sharing options...
jln_brtn Posted October 5, 2021 Author Share Posted October 5, 2021 Hi @SPaceBar, 1 - Yes this happened also with HA off 2 - I don't have crash report when the app is shutdown, not even when I start again (what you see on video is what have in real). Do we have procedure to catch this crash logs ? Quote Link to comment Share on other sites More sharing options...
SPaceBar Posted October 6, 2021 Share Posted October 6, 2021 Hi @jln_brtn Here are the instructions on where to find your crash report. Quote Link to comment Share on other sites More sharing options...
jln_brtn Posted October 6, 2021 Author Share Posted October 6, 2021 Hi @SPaceBar, You will find bellow my dmp after the crash. 0bf23b69-4fc1-40cd-a276-34e84338b1c0.dmp Quote Link to comment Share on other sites More sharing options...
SPaceBar Posted October 7, 2021 Share Posted October 7, 2021 Thank you @jln_brtn Quote Link to comment Share on other sites More sharing options...
SPaceBar Posted October 7, 2021 Share Posted October 7, 2021 @jln_brtn Thanks for the crash log. We were unable to reproduce the issue from scratch. Could you upload the document here so we can take a closer look at it please? Is this happening for you on a specific document or any document when you do this? Quote Link to comment Share on other sites More sharing options...
jln_brtn Posted October 7, 2021 Author Share Posted October 7, 2021 Hi @SPaceBar, My file is in your Dropbox. I tried on my other files, seams to be only on this file. No crash on the others. Quote Link to comment Share on other sites More sharing options...
SPaceBar Posted October 18, 2021 Share Posted October 18, 2021 Thanks for the document @jln_brtn sorry for the delay in replying. I've haven't been able to reproduce the crash. I took a look at it on Windows and Mac. Which version of Designer are you using? Quote Link to comment Share on other sites More sharing options...
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