RogerZP Posted October 3, 2021 Share Posted October 3, 2021 It closes down completely within 2 seconds with no report as soon as i create a new file, or open an existing one. last used back in April for over 6 months with no issues machine is PC with Windows 10 (Home 20H2)...24GB ram Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted October 5, 2021 Staff Share Posted October 5, 2021 Hi @RogerZP, Welcome to the Affinity Forums & my apologies for the delayed response here! I can confirm that if the Affinity app is crashing when creating/opening a document, the number one cause of this is outdated Graphics Card drivers. Please visit the manufactures link below to download the latest driver available - - Intel: https://www.intel.com/content/www/us/en/support/detect.html - Nvidia: https://www.geforce.com/drivers - AMD: https://www.amd.com/en/support/kb/faq/gpu-driver-autodetect Note: you may need to go direct to your PC manufactures website for the driver, if you see a warning regarding 'OEM drivers' when trying to install one from the above sites. Once downloaded and installed, please restart your computer and then launch the Affinity document again. If that doesn't help, can you please open Affinity and navigate to Edit > Preferences > Performance and provide a screenshot of your settings here for me? Many thanks in advance Quote Link to comment Share on other sites More sharing options...
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