Thursday Posted September 28, 2021 Share Posted September 28, 2021 Are you using the latest release version? Yes 1.10 Can you reproduce it? It just happens after using this software www.opautoclicker.com Does it happen for a new document? If not can you upload a document that shows the problem? It happens with all documents See below: So, I was playing Roblox with my daughter, and was using an autoclicker... Well I forgot to turn it off, and accidentally autoclicked the crud out of an open project in Affinity Designer, including some of the tool bar buttons, no clue what I hit, because it immediately locked up, and grayed everything eliciting a crash. Now whenever I use Affinity Designer it locks up after several simple operations, or sometimes I'll get like ten minutes use out of it before it locks up and crashes again as before. I've tried uninstalling and reinstalling, I even used Revo Uninstaller and purged all registry keys and leftover files and installed from scratch. No dice. Issue persists. I might refresh my operating system (Windows 11 - Insider Preview, and I cannot roll back to Windows 10, as this computer has never had Windows 10 on its drive.) Which may also be partially the culprit, but I couldn't imagine that to be a problem, as I was using Affinity Designer fine before the autoclick accident, sometimes having the window open for hours and coming back later to continue working.**This happens with any type of file/project** However, where would I locate debug, crash logs, settings config to be exported, etc manually? If this is the wrong sub forum for this help/bug post I apologize. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted September 29, 2021 Staff Share Posted September 29, 2021 Hi @Thursday, Any chance you can attach a crash report? Quote Link to comment Share on other sites More sharing options...
Thursday Posted October 1, 2021 Author Share Posted October 1, 2021 I can't seem to locate one in the mentioned directory... I'll keep an eye peeled in case it generates one, and I'll also take a look at the Windows Event Log next time it crashes Quote Link to comment Share on other sites More sharing options...
Thursday Posted October 30, 2021 Author Share Posted October 30, 2021 So, after a month of battling with it, and refreshing windows, I'm still not sure where to turn. Today I updated to 1.10.4 and now it just locks up on startup completely. I tried the microsoft uninstall trouble shooter and reinstalled, and tried revo uninstaller to no avail. I am running the release version of Windows 11 now. It was working fine minus the occasional lock up, but now is just completely unusable. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted November 1, 2021 Staff Share Posted November 1, 2021 Just double checking. Is this lock-up related to the autoclick action? Quote Link to comment Share on other sites More sharing options...
Thursday Posted November 10, 2021 Author Share Posted November 10, 2021 Not a clue at this point. I haven't used the auto clicker since that fateful incident. I can't get a crash report for some reason, and I'm running windows eleven. First it had started locking up intermittently, the last action I tried to perform was import an .abr brush set, and then it locked up, updated as I saw there was one, and now it just freezes on startup. I get the splash, and then the window opens and immediately grays out. Is there a way to manually enable crash reports and see if it generates one. I am sure I had it set in settings but the folder is just empty. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted November 12, 2021 Staff Share Posted November 12, 2021 You can try and generate a DMP while it's not responding. Go to Task Manager > Affinity Designer > Right click > Create dump file. You can then upload it on this link: https://www.dropbox.com/request/vqWSLSXnEwT4Yf5rljXX What you could try is reset the whole app back to default. With Designer closed, Hit Windows + R , type %appdata%\Affinity\Designer\ and hit Enter. Rename the 1.0 to 1.0.backup and re-launch Designer. This will reset everything to factory default. Quote Link to comment Share on other sites More sharing options...
Thursday Posted November 17, 2021 Author Share Posted November 17, 2021 Apologies for delay, I will attempt this tonight. Quote Link to comment Share on other sites More sharing options...
RichardMH Posted November 18, 2021 Share Posted November 18, 2021 oops Quote Link to comment Share on other sites More sharing options...
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