aka_zenko Posted September 24, 2021 Posted September 24, 2021 Since updating to 10.1 the program silently closes whenever I try to add or delete new pages, or move pages around. I've tried reinstalling, going back to the previous version, unchecking the performance boost etc; all the suggestions I could find in the forum haven't worked. The only thing I could think of is that having embedded several pdf's to the document made it too big but it won't let me delete the pages, it just closes without a word. I have a deadline coming up so this is very worrying. I've attached one of the four I'm trying to work on, as there isn't anything to screenshot. Thanks in advance Cassandra tea.afpub Quote
Staff Pauls Posted September 24, 2021 Staff Posted September 24, 2021 could you upload your crash reports folder here. It can be found in this location "C:\Users\<YourUserName>\AppData\Roaming\Affinity\Publisher\1.0\CrashReports" Spoiler Quote
aka_zenko Posted September 24, 2021 Author Posted September 24, 2021 Sent the DMP files. There wasn't anything in "Roaming" so I used run Thanks! Quote
Staff Jon P Posted September 27, 2021 Staff Posted September 27, 2021 Hi @aka_zenko, Looking at the crash reports, I assume this crash is specific to a certain document? If so can you upload it to the above link so we can have a go at reproducing it Thanks Quote Serif Europe Ltd. - www.serif.com
aka_zenko Posted September 28, 2021 Author Posted September 28, 2021 Thank you, Four documents were doing it, I attached the worst one to my original post. I had a friend try the file on their own computer, with remote desktop I tried it out, all seemed fine. So, the issue seems to be local. After reading around on the forum , I've taken to saving a new file each day I work on them. There was a lot of discussion of the way the program saves creating a lot of risk for corruption after repeated saves. So, hopefully that will help. tea.afpub Quote
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.