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Thumbnails not appearing in Windows Explorer, only icons


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In Windows 10 Explorer, any .AFPHOTO or .AFDESIGN files are showing as application icons, rather than thumbnails.

My .PSD files which open in Affinity Photo show correctly as thumbnails.

Example below:

image.png.e3ce65b0059646699adf55f170e94e35.png

I have followed instructions from various threads including:

1. "Save thumbnails with documents"

image.png.724f668ac72d8023e989acb5344e2ac9.png

2. Unticking "Always show icons, never thumbnails"

image.png.a08815849675ece0277c1c49f51cb9b0.png

3. Preview Pane shows a blank window

image.png.bba0120b6696e884ea88ab2122811e6d.png

You can see that these files are stored on OneDrive which I understand is a known issue. If I move these files into a non-OneDrive folder then the thumbnails appear correctly and are retained when I move them back to OneDrive. However, two interesting things:

1. The .PSD thumbnails now appear as icons and not thumbnails after the move

2. The thumbnails do not update if the .AFPHOTO or .AFDESIGN files are updated

However, if I now refresh the folder, all of the .AFPHOTO and .AFDESIFN files go back to icons and .PSDs are shown as thumbnails.

Why doesn't Affinity like OneDrive... or vice versa?

 

Platform:

1. Windows 10 Home

2. Affinity Designer 1.10.1.1142

3. Affinity Photo  1.10.1.1142

Any help would be greatly appreciated

Thanks

image.png

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13 minutes ago, sophie123 said:

Why doesn't Affinity like OneDrive... or vice versa?

It's a OneDrive problem, as far as I know.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1

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Hello @sophie123

Are you using the OnDrive client that is set up during Windows installation or the UWP app from the Windows Store?
There is no preview handler for Affinity programmes in the UWP app. 
In the Windows app, however, thumbnails should be displayed.

This is a general problem with all cloud clients that do not use the Windows preview handlers.
 

 

 

AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB  | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3296)
AMD A10-9600P | dGPU R7 M340 (2 GB)  | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) 

Affinity Suite V 2.4 & Beta 2.(latest)
Better translations with: https://www.deepl.com/translator  
Interested in a robust (selfhosted) PDF Solution? Have a look at Stirling PDF

Life is too short to have meaningless discussions!

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@walt.farrell - many thanks. that got me googling in a different area which is coming up with some more options that I'll try this weekend

@Komatös - many thanks for this pointer. I checked on the Microsoft Store for OneDrive and it's giving me the option to "Get" so I'm assuming I have the stock OneDrive client from the original Windows install. 

Overall, one item i haven't tried yet is the "Save space" - screenshot below. This is the first thing to fix to see if thumbnails return. If I uncheck this, I may run out of space on my local HDD! Other advice to clear the thumbnail cache has now stopped other thumbnails appearing. And down the rabbit hole we go....

image.png.1e78db0f556ee54cf4bb08611d093013.png

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1 hour ago, sophie123 said:

@walt.farrell - many thanks. that got me googling in a different area which is coming up with some more options that I'll try this weekend

@Komatös - many thanks for this pointer. I checked on the Microsoft Store for OneDrive and it's giving me the option to "Get" so I'm assuming I have the stock OneDrive client from the original Windows install. 

Overall, one item i haven't tried yet is the "Save space" - screenshot below. This is the first thing to fix to see if thumbnails return. If I uncheck this, I may run out of space on my local HDD! Other advice to clear the thumbnail cache has now stopped other thumbnails appearing. And down the rabbit hole we go....

image.png.1e78db0f556ee54cf4bb08611d093013.png

Why do you not use a external hdd/ssd or a little file server  (e. g. raspberry pi with nextcloud)? It costs a little, but you can be sure that no one can see your data. Even if all the cloud providers claim they are secure, someone always finds a security hole.

AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB  | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3296)
AMD A10-9600P | dGPU R7 M340 (2 GB)  | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) 

Affinity Suite V 2.4 & Beta 2.(latest)
Better translations with: https://www.deepl.com/translator  
Interested in a robust (selfhosted) PDF Solution? Have a look at Stirling PDF

Life is too short to have meaningless discussions!

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  • Staff

Hi @sophie123,

Welcome to the Affinity Forums :)

I can confirm this issue is logged with our developers and I'll be sure to 'bump' this with them now - however as Walt has mentioned I do believe this is due to how OneDrive handled their 'synced' files.

Unfortunately there's no workaround that I'm aware of for this issue once your files are 'synced', my apologies!

Please Note: I am now out of the office until Tuesday 2nd April on annual leave.

If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap.

Many thanks :)

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  • 9 months later...

I am having this  problem with Explorer and  have tried everything I know, from cleaning the thumbnails cache to adjusting the parameters in folder options to show thumbnails and not icons but still get what you see in the image below. I am running Windows 10 Pro. Can anyone help me?

 

UPDATE: I simply unistalled Affinity (use the windows unistaller) and reinstalled and problem solved. Use the Windows unistaller via control panel

since the 'detailed' uninstallers will wipe out all your settings, etc...

 

no thumbnails.JPG

thumbnails.JPG

 
Light travels faster than sound. That's why someone can look bright until you hear them speak.

 

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Try insert your example (small) file. 

Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.4.0.2301
Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155.
Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155.
Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130.

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  • 11 months later...

Sorry for digging an old topic, but I have the same problem.

What's funny, is I just switched to a new PC, and on the old PC (same OS - Win10 Pro), all .aphoto files had thumbnails, even in OneDrive folders.

Now I can't get them to show up.

I tried as suggested by @killzen , uninstalling Affinity and installing again, but nothing changed.

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  • 1 month later...

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