sophie123 Posted September 23, 2021 Share Posted September 23, 2021 In Windows 10 Explorer, any .AFPHOTO or .AFDESIGN files are showing as application icons, rather than thumbnails. My .PSD files which open in Affinity Photo show correctly as thumbnails. Example below: I have followed instructions from various threads including: 1. "Save thumbnails with documents" 2. Unticking "Always show icons, never thumbnails" 3. Preview Pane shows a blank window You can see that these files are stored on OneDrive which I understand is a known issue. If I move these files into a non-OneDrive folder then the thumbnails appear correctly and are retained when I move them back to OneDrive. However, two interesting things: 1. The .PSD thumbnails now appear as icons and not thumbnails after the move 2. The thumbnails do not update if the .AFPHOTO or .AFDESIGN files are updated However, if I now refresh the folder, all of the .AFPHOTO and .AFDESIFN files go back to icons and .PSDs are shown as thumbnails. Why doesn't Affinity like OneDrive... or vice versa? Platform: 1. Windows 10 Home 2. Affinity Designer 1.10.1.1142 3. Affinity Photo 1.10.1.1142 Any help would be greatly appreciated Thanks pyxelles 1 Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted September 23, 2021 Share Posted September 23, 2021 13 minutes ago, sophie123 said: Why doesn't Affinity like OneDrive... or vice versa? It's a OneDrive problem, as far as I know. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Komatös Posted September 23, 2021 Share Posted September 23, 2021 Hello @sophie123 Are you using the OnDrive client that is set up during Windows installation or the UWP app from the Windows Store? There is no preview handler for Affinity programmes in the UWP app. In the Windows app, however, thumbnails should be displayed. This is a general problem with all cloud clients that do not use the Windows preview handlers. Quote AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3296) AMD A10-9600P | dGPU R7 M340 (2 GB) | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) Affinity Suite V 2.4 & Beta 2.(latest) Better translations with: https://www.deepl.com/translator Interested in a robust (selfhosted) PDF Solution? Have a look at Stirling PDF Life is too short to have meaningless discussions! Link to comment Share on other sites More sharing options...
sophie123 Posted September 24, 2021 Author Share Posted September 24, 2021 @walt.farrell - many thanks. that got me googling in a different area which is coming up with some more options that I'll try this weekend @Komatös - many thanks for this pointer. I checked on the Microsoft Store for OneDrive and it's giving me the option to "Get" so I'm assuming I have the stock OneDrive client from the original Windows install. Overall, one item i haven't tried yet is the "Save space" - screenshot below. This is the first thing to fix to see if thumbnails return. If I uncheck this, I may run out of space on my local HDD! Other advice to clear the thumbnail cache has now stopped other thumbnails appearing. And down the rabbit hole we go.... Quote Link to comment Share on other sites More sharing options...
Komatös Posted September 24, 2021 Share Posted September 24, 2021 1 hour ago, sophie123 said: @walt.farrell - many thanks. that got me googling in a different area which is coming up with some more options that I'll try this weekend @Komatös - many thanks for this pointer. I checked on the Microsoft Store for OneDrive and it's giving me the option to "Get" so I'm assuming I have the stock OneDrive client from the original Windows install. Overall, one item i haven't tried yet is the "Save space" - screenshot below. This is the first thing to fix to see if thumbnails return. If I uncheck this, I may run out of space on my local HDD! Other advice to clear the thumbnail cache has now stopped other thumbnails appearing. And down the rabbit hole we go.... Why do you not use a external hdd/ssd or a little file server (e. g. raspberry pi with nextcloud)? It costs a little, but you can be sure that no one can see your data. Even if all the cloud providers claim they are secure, someone always finds a security hole. PaulEC 1 Quote AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3296) AMD A10-9600P | dGPU R7 M340 (2 GB) | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) Affinity Suite V 2.4 & Beta 2.(latest) Better translations with: https://www.deepl.com/translator Interested in a robust (selfhosted) PDF Solution? Have a look at Stirling PDF Life is too short to have meaningless discussions! Link to comment Share on other sites More sharing options...
Staff Dan C Posted September 24, 2021 Staff Share Posted September 24, 2021 Hi @sophie123, Welcome to the Affinity Forums I can confirm this issue is logged with our developers and I'll be sure to 'bump' this with them now - however as Walt has mentioned I do believe this is due to how OneDrive handled their 'synced' files. Unfortunately there's no workaround that I'm aware of for this issue once your files are 'synced', my apologies! Quote Please Note: I am now out of the office until Tuesday 2nd April on annual leave. If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap. Many thanks Link to comment Share on other sites More sharing options...
sophie123 Posted September 24, 2021 Author Share Posted September 24, 2021 @Komatös It's on my list for Christmas now :) Thanks for the pointer @Dan C Many thanks for the welcome. Great to be amongst such awesome people. Thanks for letting me know this has been bumped. Looking forward to getting an update from Affinity with the solution. Dan C 1 Quote Link to comment Share on other sites More sharing options...
Edwin de Kuiper Posted October 2, 2021 Share Posted October 2, 2021 These files are supported Affinity is not supported unfortunately. File types supported for previewing files in OneDrive, SharePoint, and Teams (microsoft.com) Quote Link to comment Share on other sites More sharing options...
sophie123 Posted October 2, 2021 Author Share Posted October 2, 2021 Many thanks for the clarification @Edwin de Kuiper. Much appreciated. Based on @Dan C's response, hopefully it will only be a short time before Affinity files are supported. Thanks Quote Link to comment Share on other sites More sharing options...
killzen Posted July 17, 2022 Share Posted July 17, 2022 I am having this problem with Explorer and have tried everything I know, from cleaning the thumbnails cache to adjusting the parameters in folder options to show thumbnails and not icons but still get what you see in the image below. I am running Windows 10 Pro. Can anyone help me? UPDATE: I simply unistalled Affinity (use the windows unistaller) and reinstalled and problem solved. Use the Windows unistaller via control panel since the 'detailed' uninstallers will wipe out all your settings, etc... Quote Light travels faster than sound. That's why someone can look bright until you hear them speak. Link to comment Share on other sites More sharing options...
Pšenda Posted July 17, 2022 Share Posted July 17, 2022 Try insert your example (small) file. Quote Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.4.0.2301 Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130. Link to comment Share on other sites More sharing options...
zeegmund1450 Posted July 1, 2023 Share Posted July 1, 2023 Sorry for digging an old topic, but I have the same problem. What's funny, is I just switched to a new PC, and on the old PC (same OS - Win10 Pro), all .aphoto files had thumbnails, even in OneDrive folders. Now I can't get them to show up. I tried as suggested by @killzen , uninstalling Affinity and installing again, but nothing changed. Quote Link to comment Share on other sites More sharing options...
dim p Posted August 28, 2023 Share Posted August 28, 2023 I am having this issue as well on windows 11 Quote Link to comment Share on other sites More sharing options...
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