Affinity Photo crash crash crash

[Jason227]

Running Affinity Photo ver 1.10.1.1142 Windows 10.

It crashes, constantly.  HELP..

[Jason227]

Thank you in advance for any and all assistance!!

[Tubor]

I also encountered the same problem as you, it is very easy to crash, whether it is from loading a picture, creating a new pasteboard, or adding effects, it can make the photo crash.

[Tubor]

This problem has never happened before the .10 version, and the crash problem has continued to occur since the update, even though the .10 version has been updated once.

[Komatös]

@Jason227 @Tubor

Hello you both and welcome to the forrums.

To see whats happend, we need a crash report.

 

[Dan C]

Hi @Jason227 & @Tubor,

As well as providing crash reports, can you please confirm the following for me, so that I can assist further:

Are you using Windows or Mac? (I can see you've answered this in your first post Jason )

Does this crash happen with any document, or only specific ones?

When the app crashes, do you see any error messages appear on screen?

Many thanks in advance!

[Tubor]

11 minutes ago, Dan C said:

Hi @Jason227 & @Tubor,

As well as providing crash reports, can you please confirm the following for me, so that I can assist further:

Are you using Windows or Mac? (I can see you've answered this in your first post Jason )

Does this crash happen with any document, or only specific ones?

When the app crashes, do you see any error messages appear on screen?

Many thanks in advance!

window10

AMD 2700X

RAM 32.0 GB

Graphics card 1070ti *2（Latest driver ）

The crash happened many times, not a single file

[Dan C]

Many thanks for the information provided!

54 minutes ago, Tubor said:

Graphics card 1070ti *2（Latest driver ）

Are these running in SLI please? I've recently seen a separate report from another user who was experiencing crashing with SLI enabled.

Can you please open Affinity and navigate to Edit > Preferences > Performance and provide a screenshot of your settings here for me?

[Tubor]

11 minutes ago, Dan C said:

Many thanks for the information provided!

Are these running in SLI please? I've recently seen a separate report from another user who was experiencing crashing with SLI enabled.

Can you please open Affinity and navigate to Edit > Preferences > Performance and provide a screenshot of your settings here for me?

Without using SLI technology, they are all independent of each other. I tried to set one of them for use, but it still crashed.

[Dan C]

30 minutes ago, Tubor said:

Without using SLI technology, they are all independent of each other

Thanks for confirming that for me!

Can you please try unticking Hardware Acceleration at the bottom of this dialog, then restart the app as prompted and try editing your document/image once more.

Does thsi reduce the crashing behaviour you're seeing please?

[Tubor]

8 minutes ago, Dan C said:

Thanks for confirming that for me!

Can you please try unticking Hardware Acceleration at the bottom of this dialog, then restart the app as prompted and try editing your document/image once more.

Does thsi reduce the crashing behaviour you're seeing please?

Thank you very much, now it can work normally, there is no crash in normal operation at present, thanks again

[Jason227]

5 hours ago, Komatös said:

@Jason227 @Tubor

Hello you both and welcome to the forrums.

To see whats happend, we need a crash report.

 

I tried following the instructions to get you a crash report:  

• %AppData%\Affinity\Photo\1.0\CrashReports\reports

gave me this error

[Jason227]

1 hour ago, Dan C said:

Many thanks for the information provided!

Are these running in SLI please? I've recently seen a separate report from another user who was experiencing crashing with SLI enabled.

Can you please open Affinity and navigate to Edit > Preferences > Performance and provide a screenshot of your settings here for me?

Here is my screen shot:

[Jason227]

I unticked the Hardware acceleration.  We'll see what happens.  

[Dan C]

Thanks for letting me know! It would appear as though the app isn't creating crash reports for this issue - however I can see from your Preferences screenshot that Affinity has access to 2 GPUs that support OpenCL Hardware Acceleration, and this has been found to cause conflicts in the past.

I suspect you should see this crashing/freezing drastically reduced with this option disabled, but please do keep us updated

[Tubor]

16 minutes ago, Dan C said:

Thanks for letting me know! It would appear as though the app isn't creating crash reports for this issue - however I can see from your Preferences screenshot that Affinity has access to 2 GPUs that support OpenCL Hardware Acceleration, and this has been found to cause conflicts in the past.

I suspect you should see this crashing/freezing drastically reduced with this option disabled, but please do keep us updated

Okay, if you have any questions, I will report back to you in time, peace

[Ian R]

Same issue here... many crashes per session. I have also unticked Hardware acceleration and will report back to see how it performs.

FYI I can't generate a crash report as it freezes completely and I have to kill it. Crash reports don't generate.