Affinity Publisher (Not Responding)

[kepalakantor]

I have been using Affinity Publisher for some time and no problem with it until today when the App is "Not Responding"

Request advice and/or assistance to resolve the problem.

Regards,

mnj.

[stokerg]

Hi @kepalakantor,

Can you just try a reset of the app by following the advice below:

Hold down the Windows key and tap the letter R.  This will bring up the run box.  In here type:
%appdata%

Click okay

A Windows explorer window will open showing you some folders.  Open the folder called Affinity, followed by Publisher.  You should now see a folder called 1.0 . Please right click on this and rename it Old Settings.  

Now start up Affinity and try using the app and let me know the results.

[kepalakantor]

2 hours ago, stokerg said:

Hi @kepalakantor,

Can you just try a reset of the app by following the advice below:

Hold down the Windows key and tap the letter R.  This will bring up the run box.  In here type:
%appdata%

Click okay

A Windows explorer window will open showing you some folders.  Open the folder called Affinity, followed by Publisher.  You should now see a folder called 1.0 . Please right click on this and rename it Old Settings.  

Now start up Affinity and try using the app and let me know the results.

Still yielding the same outcome.

[kepalakantor]

Incidentally my Affinity Designer and Affinity Photo are also not responding now.

[stokerg]

 

54 minutes ago, kepalakantor said:

Incidentally my Affinity Designer and Affinity Photo are also not responding now.

Very odd.

Is it as soon as you start the apps they go to Not Responding or do you get chance to start/open a document before that happens?  I doubt it will be related to openCL but its worth just going into Preferences for Affinity and on the Performance section, there is an option for openCL, please untick this, restart Publisher and see if the same happens.

[kepalakantor]

Its the same. Cant even create new docs

[stokerg]

28 minutes ago, kepalakantor said:

Its the same. Cant even create new docs

Can you see if you have anything in the crash reports folder for the same time you last open Publisher?  To find the crash report folder, see this link and then attach the report here.

[kepalakantor]

Nothing from the newly created 1.0 folder. Here are the to ones in the old settings folder. But according to the date modified, it doesn't tally with today's date. 

2557a65d-fe56-49e4-a715-8efcfdf81678.dmp ba7702dc-c450-4bdd-9847-b85e3e268036.dmp

[kepalakantor]

Same goes to Photo and Designer. Nothing in the CrashReports/reports folder

[ACDesignStudio]

I came here today to get help because Publisher wouldn't create a new doc or open any after last use Saturday, 9/18/21. I reinstalled/repaired it to no effect. This is  on my desktop/ Win10. Strangely, it's still working fine on my laptop. For the past few days, I've been taking a course on my laptop and following along on my desktop.

Because of this problem today, I decided to compare the Task Managers of both devices by just opening the APub programs, closing the splash screens and not trying to open a new doc. Only difference I could see in Task Mgr was that the Memory% for AP on my desktop was twice that of on my laptop, over 700MB compared to over 300MB APub memory usage on the laptop.

Decided to restart my desktop and now I can open a new doc/old doc and all seems to be ok. I closed the app and restarted to be sure. It seems to be working just fine now. 🤔

Edited September 20, 2021 by ACDesignerStudio
Clarification

[kepalakantor]

Some how this morning when I tried to use the App it responded,

However, just now when I wanted to use the app again it is NOT RESPONDING again.

Did as done by ACDesignerStudio (above)but still the App(Publisher) is NOT RESPONDING.

Appreciate any assistance to resolve the issue.

 

mnj

 

[kepalakantor]

Finally today my Affinity Apps (Publisher/Designer/Photo) IS RESPONDING.

I realised that the problem started when I attached and additional monitor using using the HDMI port. When I detach the second monitor the Apps work perfectly.

 

[stokerg]

1 hour ago, kepalakantor said:

I realised that the problem started when I attached and additional monitor using using the HDMI port. When I detach the second monitor the Apps work perfectly.

 

Interesting, as i know a few users who use a second monitor with the Affinity apps without any issues.  

I take it your graphics card drivers are fully update to date?  Might be worth trying a reinstall of the graphics card drivers and see if the problem returns.  Also which graphics card do you have in your PC and i'll see if we have the same one we can do a test with  

Something that the QA team have just asked, could you post a screenshot of your Colour Management settings for the 2nd screen?  Also if you change the Colour Profile for the 2nd monitor to a standard sRGB one, does Affinity then work correctly?

[kepalakantor]

 

Its just a plug and play old monitor used for consuming media plugged in using HDMI-to-VGA adapter. No colour correction or any sort of advanced settings used.

[Clairebone1]

Hi - Have the same issue as above, running windows 11, have used the affinity apps with no problems, until today - Not responding. I've followed all of the steps list above, but still nothing, please advise. thankyou