AP Crashes on Mac OS When Exporting to PDF

[Dal]

Big Sur 11.5.2

iMac (Retina 5K, 27-inch, 2017)

3.5 GHz Quad-Core Intel Core i5

40GB Memory

AP 1.10.1

AP crashes without warning about 1 in 5 times when exporting document to PDF. The saved PDF is about 5Mb in size. The original file is a spread of two 6x8 pages with two large tiff images (not embedded) and 5 layers of text and objects.

RAM usage Limit is set to 40,960mb. Would raising that help?

 

[Pauls]

uploading one of the crash reports would be useful to determine what may be going on

[Dal]

Pauls- I have no idea how to get at a crash report. I am a photographer not an IT person. But I tried a couple of things and the crashing problem has subsided since I posted the earlier query. Here are the two changes I made:

I turned off the switch in the export menu that tells AP to open the newly saved .pdf in Preview.

I increased the memory usage in preferences to nearly the max limit.

I don't know which, if any of these changes is responsible for AP avoiding a crash...

Finally, let me add that this does not appear to be a new issue with AP. I see dozens of reports of this "crashing during export" on the forum and elsewhere. I also note that on the forum moderators request that clients send in crash report...with no instructions on how to do that...

Please give instructions, or post a set of instructions in support and refer clients to it. 

Edited September 17, 2021 by Dal
correcting typo

[Pauls]

typically on mac when a crash occurs you get a report dialog where you can copy and paste the crash text. If you have dismissed that you can view them in the console application.

https://support.apple.com/en-gb/guide/console/cnsl664be99a/mac

 

[Old Bruce]

4 hours ago, Pauls said:

typically on mac when a crash occurs you get a report dialog where you can copy and paste the crash text. If you have dismissed that you can view them in the console application.

I have reported elsewhere that I have not received a crash report since updating to OS 11.x The console application shows nothing. 

[Dal]

There was no crash report generated immediately after the AP crashes that I mentioned above...not even a dialog that read "AP has quit unexpectedly" which is what I have seen before when a program crashes. I have also checked for a crash report using the instructions Pauls listed above,  using "console". There is no crash report there either.

However, in the three days since I made the adjustments noted in my above report and repeated below, AP has not crashed.

I turned off the switch in the export menu that tells AP to open the newly saved .pdf in Preview.

I increased the memory usage in preferences to nearly the max limit.

 

[Pauls]

@Dal if you could upload a package of the project here please I'll see if I can recreate it

[Dal]

Thanks Pauls... I am now four days away from where I was when AP was continually crashing. The projects was in its infancy at that time.

I am now many pages and many effects and many linked images and many layers away from where I was at that time...

I am not able to recreate where the project was at three days ago. My memory isn't that grand...

Things are still holding up...no crashes...

I do appreciate the help and suggestions. I think the two changes as noted above have eliminated the crashing. ..at least so far... I am good with that and continue forward...

[Pauls]

If further similar problems occur please post here and I'll pick it up