System hangs (app not responding) after downloading an asset (add-ons) from the My Account in Publisher and clicking on close button

[nzJamie]

I am running version 1.10.1 of Publisher on a Windows surface book 3. When I go to the "My Account" to download addons I can successfully download an addon but after the green tick mark appears when I click on the close button the application hangs (window and task manager show "not responding". After waiting 10-20 minutes I had to force the app to close. I have tried other addons and each appears to do the same thing. 

I have been successful in downloading the same addon in Affinity Designer (1..10.1) and all was fine there. 

Is anyone else having this issue? Is there a fix/workaround?

Cheers,

Jamie

[Callum]

Hi NzJamie,

Please could you take a look at the following guide and provide a crash report if one is being generated?

https://forum.affinity.serif.com/index.php?/topic/98904-faq-where-to-find-crash-reports/

As a work around you should be able to log into your account on our website and download the add-ons manually from the downloads and product keys section?

Thanks
C

[nzJamie]

@CallumThere were no crash reports generated. I will give the manual downloads a try. Since these plugins are used between multiple products (photo, designer, publisher) should I just use a common directory to install them into so that multiple copies aren't required? I did a bit of a search on this but didn't really find a clear answer (perhaps it was due to confusion between assets/plugins on my part).

Cheers,

Jamie