paulie.reklama Posted September 5, 2021 Share Posted September 5, 2021 After new update the problem with crashing at start is still here. The splash screen dissapear after second and Publisher (and Photo also) won't lunch. I am attaching the crash report folder. - I have i5-2430M, 12,0 GB RAM, GT525M, Windows 10 Pro (21H1) build 19043.1165 - delete temporary folder didnt help - clear cache (start with CTRL) didnt help Thank you. CrashReports.zip Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted September 6, 2021 Staff Share Posted September 6, 2021 definitely seems OpenCL related. Can you send us the log.txt file found in the %appdata%/Affinity/Publisher/1.0 folder please Quote Link to comment Share on other sites More sharing options...
Graphics Chris Posted September 7, 2021 Share Posted September 7, 2021 I have a similar problem with Publisher 1.10.x versions. After installing 1.10.x versions the software opens for about 20 seconds and then crashes. You can open files and manipulate content, etc all within this time, but it will crash no matter what you are doing. I uninstall latest version and went back to 1.9.x versions and crashing stopped. I then went back and installed the latest 1.10.x version again and crashing started again. I am running Windows 7 64bit with 32GB RAM and graphics card Nvidia Quadro P400. Lasse22 1 Quote Link to comment Share on other sites More sharing options...
Graphics Chris Posted September 7, 2021 Share Posted September 7, 2021 Looks like all of the apps do the same under 1.10.x. Just had Designer do the same thing. Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted September 7, 2021 Staff Share Posted September 7, 2021 If you can upload a crash report I'll see if its the same issue Quote Link to comment Share on other sites More sharing options...
paulie.reklama Posted September 7, 2021 Author Share Posted September 7, 2021 On 9/6/2021 at 10:21 AM, Pauls said: definitely seems OpenCL related. Can you send us the log.txt file found in the %appdata%/Affinity/Publisher/1.0 folder please Hi Paul, here is Log.txt. Thank you. Log.txt Pauls 1 Quote Link to comment Share on other sites More sharing options...
Graphics Chris Posted September 7, 2021 Share Posted September 7, 2021 Hi Pauls, Is the attached file the file you are after?ff1b16b9-b426-42f2-9aec-5ac60a507c31.dmp Pauls 1 Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted September 8, 2021 Staff Share Posted September 8, 2021 @paulie.reklama Are your graphices drivers up to date ? Could the try disabling teh GT525M and seeing if affinity apps startup after that ? Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted September 8, 2021 Staff Share Posted September 8, 2021 @Graphics ChrisYour problem doesnt look related. Again I would check for updated graphics drivers first Quote Link to comment Share on other sites More sharing options...
paulie.reklama Posted September 9, 2021 Author Share Posted September 9, 2021 On 9/8/2021 at 11:42 AM, Pauls said: @paulie.reklama Are your graphices drivers up to date ? Could the try disabling teh GT525M and seeing if affinity apps startup after that ? Hi Paul, I've checked the driver, it seems to be updated. In 1.9.2 everything is OK with same drivers, so I don't think that drivers should be a problem. All my Affinity apps run if I block GT525 in win Device manager. By the way I think that bug is also the fact that Affinity crash if it finds something wrong with GPU. I think the standart reaction should be some notification about non-compatibile GPU and then run with integrated graphic card. Not the crash. Thank you. Quote Link to comment Share on other sites More sharing options...
paulie.reklama Posted September 15, 2021 Author Share Posted September 15, 2021 Hi Affinity, please could you send me any response, if the bug was sucesfully solved? I think there are a lot of users who have this problem that is still here from 1.10 version. Thank you. Lasse22 1 Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted September 15, 2021 Staff Share Posted September 15, 2021 @paulie.reklamawe've not been able to determine an obvious cause. A workround would be to run up the app(s) with the card disabled then untick 'Enable OpenCL Compute acceleration". You should then be able to renable the graphics card and use the apps. Also could you confirm the exact path to where your application is installed please Quote Link to comment Share on other sites More sharing options...
chrysilla Lewies Posted September 15, 2021 Share Posted September 15, 2021 Mine is crashing also. It's so frustrating to work with AP these days. Help please Quote Link to comment Share on other sites More sharing options...
Komatös Posted September 15, 2021 Share Posted September 15, 2021 28 minutes ago, chrysilla Lewies said: Mine is crashing also. It's so frustrating to work with AP these days. Help please Hello and welcome to the forums. If Affinity programmes crash there should be a crash report, pleas read as follows and attach the .dmp file with the latest timestamp Quote AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3296) AMD A10-9600P | dGPU R7 M340 (2 GB) | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) Affinity Suite V 2.4 & Beta 2.(latest) Better translations with: https://www.deepl.com/translator Interested in a robust (selfhosted) PDF Solution? Have a look at Stirling PDF Life is too short to have meaningless discussions! Link to comment Share on other sites More sharing options...
paulie.reklama Posted September 17, 2021 Author Share Posted September 17, 2021 On 9/15/2021 at 4:47 PM, Pauls said: @paulie.reklamawe've not been able to determine an obvious cause. A workround would be to run up the app(s) with the card disabled then untick 'Enable OpenCL Compute acceleration". You should then be able to renable the graphics card and use the apps. Also could you confirm the exact path to where your application is installed please Hi Pauls, thank you for the tip, but when I disable GT525 in windows device manager, the openCL is untick everytime when I run app with the integrated graphic card. So it doesnt work unfortunately. Exact path of Publisher is C:\Program Files\Affinity\Publisher\ It's on the main system drive. Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted September 20, 2021 Staff Share Posted September 20, 2021 We suspect something is not right with the drivers on your system. Others have had good success using the DDU utility - https://www.wagnardsoft.com/. This can completely uninstall the GPU drivers then reinstalling the latest may get you running again Quote Link to comment Share on other sites More sharing options...
Graphics Chris Posted September 21, 2021 Share Posted September 21, 2021 I find it very strange that version 1 to 1.9 worked fine and now all of a sudden the graphics drivers are to blame for version 1.10. That is not a logical assessment of how computer software works. Also that many people are having this issue across many computers. I have checked and rechecked and reinstalled drivers and the same issue occurs. The logical assumption would be that the software has changed and causing issues with maybe certain graphics drivers. If this is the case, the problem needs to be fixed from the software end and not the users end. I also don't have any issue with graphics drivers with the heap of other software I have installed. if I downgrade back to version 1.9, everything works fine. Logically it is on the software creators end and not the users. Please amend ASAP, otherwise I am stuck with version 1.9 and Adobe. Because if I can't use anything above 1.9, then I have to go back to Adobe. Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted September 21, 2021 Staff Share Posted September 21, 2021 The utility was recommended to us by Nividia while investigating crashes Quote Link to comment Share on other sites More sharing options...
Graphics Chris Posted September 24, 2021 Share Posted September 24, 2021 Ok, I have used that tool and reinstalled the latest graphics driver, but still crashing. I think 1.10.x is not compatible with my graphics card. Obviously the graphics card drivers are not compatible with this version of Affinity. Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted September 24, 2021 Staff Share Posted September 24, 2021 if you have 2 graphics cards (integrated and a GPU) you could try disabling one to see if its one of those causing the problem. I would try disabling the integrated graphics card first. Quote Link to comment Share on other sites More sharing options...
Graphics Chris Posted September 26, 2021 Share Posted September 26, 2021 I don't have an integrated graphics card, just the one Quadro P400 graphics card. So there really isn't anything I can do Unless Affinity can address the incompatible cards issues. Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted September 27, 2021 Staff Share Posted September 27, 2021 Can you set the renderer to warp in preferences/performance and tune off OpenCL hardware acceleration ? That should disable any use of the graphics card Quote Link to comment Share on other sites More sharing options...
Graphics Chris Posted September 30, 2021 Share Posted September 30, 2021 Hi Pauls, Yes, I have set performance preferences to WARP and turned off OpenCL and it still crashes on version 1.10.x Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted September 30, 2021 Staff Share Posted September 30, 2021 I would try the .Net Repair tool then Quote Link to comment Share on other sites More sharing options...
Komatös Posted October 3, 2021 Share Posted October 3, 2021 Perhaps other Windows system components are faulty. To check this, the Windows tool sfc should be run. Press Windows key + X, select CMD (Administrator) and enter sfc /scannow in the command line window and finish with the Enter key. Quote AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3296) AMD A10-9600P | dGPU R7 M340 (2 GB) | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) Affinity Suite V 2.4 & Beta 2.(latest) Better translations with: https://www.deepl.com/translator Interested in a robust (selfhosted) PDF Solution? Have a look at Stirling PDF Life is too short to have meaningless discussions! Link to comment Share on other sites More sharing options...
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