abra100pro Posted August 31, 2021 Share Posted August 31, 2021 I have an older AD file that makes AD 1.10.1 crash each time I want to open it. It's client work so I would like to pm it to Serif - possible? Quote Link to comment Share on other sites More sharing options...
norbinw Posted August 31, 2021 Share Posted August 31, 2021 Yes but it will still crash. This app looks like it's still in Beta.. I've had 2 crashes yesterday for no reason, doing random things, and 1 crash just now for opening a file, then opened up OK. Oh, and plenty crashes when I close the app, randomly. I love Designer, but this is just fkn impossible. I always have to save, every 2 minutes, because I'm afraid it will crash. Ridiculous!!! It's been crashing ever since last year, and devs have done nothing. Was ROCK SOLID until then. MBP 16" Quote Link to comment Share on other sites More sharing options...
abra100pro Posted August 31, 2021 Author Share Posted August 31, 2021 I can't confirm the apps being not solid otherwise - maybe there's something particularly wrong on your machine. Quote Link to comment Share on other sites More sharing options...
norbinw Posted August 31, 2021 Share Posted August 31, 2021 Nope. There is absolutely nothing wrong with my machine, as ONLY Designer and Publisher are crashing, constantlyyyyy. PS, that I always blamed for crashing, is solid AF on Mac. Capture One, Illustrator and Premiere Pro the same, all solid. I just had another crash now. Nothing was opened, app was minimized. The issue is well known, even on Windows, i have posted enough crash threads with reports, and all got ignored. Other people posted that they also experience crashes, but no mods or devs. Don't know about older macs with dated OSs, but MBP 16" with latest OS is constantly crashing. Quote Link to comment Share on other sites More sharing options...
abra100pro Posted August 31, 2021 Author Share Posted August 31, 2021 I really understand your frustration. But there are so many things running on our machines that it can be an obscure setup that lead to this behaviour. A broken font,... it could be anything. I run it on two machines: A MacBook Pro 2018 Intel ever since Catalina (maybe even before, I don't remember) to Big Sur and on MacBook 2020 M1 with Big Sur. Absolutely no probs with crashing (except for that file mentioned above, but there must be something with that file for I have literally tons of files I deal with w/o crashing probs at all). Since updating to the newest Photoshop my Magic wand tool is dead slow. From click to a simple selection it lasts 3-4 seconds every single time - that drives me nuts, but it is only on my new M1 - the old Intel does not face that prob. There are always these individual quirks we have to live by (and report them ;-)). Only the fact that Serif isn't answering you personally does not mean that they are not aware or trying to fix it asap. Though I wished sometimes, too, to get a feedback such as: "We have it on the radar, thanks". Quote Link to comment Share on other sites More sharing options...
SPaceBar Posted August 31, 2021 Share Posted August 31, 2021 Hi @abra100pro Sorry to hear you have been experiencing crashing. I've created a dropbox folder for you here. If you could upload your document, I'll see if I can recreate the crash. 👍 Quote Link to comment Share on other sites More sharing options...
abra100pro Posted August 31, 2021 Author Share Posted August 31, 2021 Thanks - I just did. Quote Link to comment Share on other sites More sharing options...
SPaceBar Posted August 31, 2021 Share Posted August 31, 2021 Thanks for the document @abra100pro I haven't been able to reproduce the crash on my iMac on macOS 11.4 using Designer 1.10.1. I did notice that I had missing fonts and I'm wondering if that could be why it didn't happen. The warning notifications says:Document Contains Missing Fonts Aldrich Open Sans Open Sans Might be worth uninstalling the font / fonts to see if this helps. You can always install again if there is no change. Quote Link to comment Share on other sites More sharing options...
abra100pro Posted August 31, 2021 Author Share Posted August 31, 2021 I've disabled the font first and tried and crashed (gonna remove the fonts and try again) this is the crash report Abro100pro crash log.pdf Quote Link to comment Share on other sites More sharing options...
abra100pro Posted August 31, 2021 Author Share Posted August 31, 2021 Same (crash) with fonts completely removed. Quote Link to comment Share on other sites More sharing options...
SPaceBar Posted August 31, 2021 Share Posted August 31, 2021 Thanks for checking. I will get someone to have a look at the crash log. Quote Link to comment Share on other sites More sharing options...
BIG HEAVY Posted August 31, 2021 Share Posted August 31, 2021 I am having the same problem with app crashing...I can't get any work done Quote Link to comment Share on other sites More sharing options...
BIG HEAVY Posted August 31, 2021 Share Posted August 31, 2021 Crash log BIG HEAVY crash log.pdf Quote Link to comment Share on other sites More sharing options...
BIG HEAVY Posted August 31, 2021 Share Posted August 31, 2021 Any help would be greatly appreciated...Thanks Quote Link to comment Share on other sites More sharing options...
BIG HEAVY Posted August 31, 2021 Share Posted August 31, 2021 Im not sure what im supposed to do but every time I go to get started on a design starting with just a name and a font search on my drop down window I can't even get 30 seconds in and my app keeps shutting down....it has happened at least five times this morning Quote Link to comment Share on other sites More sharing options...
SPaceBar Posted September 1, 2021 Share Posted September 1, 2021 Hi @BIG HEAVY Is your issue happening when starting new designs, rather than when opening opening older files? If so I will separate the posts as they may go in different directions. Quote Link to comment Share on other sites More sharing options...
SPaceBar Posted September 1, 2021 Share Posted September 1, 2021 Hi @abra100pro I haven't been able to reproduce your issue. This issue has already been logged so I have added your details to the bug. I'm going to message you with your document. Quote Link to comment Share on other sites More sharing options...
abra100pro Posted September 1, 2021 Author Share Posted September 1, 2021 That's perfect, thanks. No worries, I could retrieve it from the old .ai File (btw: that's how this problematic file has found its origin as well, maybe something there?). SPaceBar 1 Quote Link to comment Share on other sites More sharing options...
BIG HEAVY Posted September 1, 2021 Share Posted September 1, 2021 it has happen on older designs but it happens every single time I start a new design.....I was able to do a design yesterday after I reported it to you/ but today it did the same thing again ill just keep saving every few seconds but hopefully you can help me fix this Quote Link to comment Share on other sites More sharing options...
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