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Affinity Photo on Windows PC - just closes without error


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Hi Guys

 

Ever since version 10 onwards, Affinity Photo would close as soon as I open any existing documents. Not sure what is going on. I'd say 9 out of 10 times it just closes without any errors. Tried on both my pc and my laptop, same result.

Is there a log file I can look at to try and get to the bottom of things?

 

i7 3930K, 64GB Ram, RTX 2070 Super and GTX 1080 Ti with Studio Driver 471.11

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2 hours ago, Morne said:

Hi Guys

 

Ever since version 10 onwards, Affinity Photo would close as soon as I open any existing documents. Not sure what is going on. I'd say 9 out of 10 times it just closes without any errors. Tried on both my pc and my laptop, same result.

Is there a log file I can look at to try and get to the bottom of things?

 

i7 3930K, 64GB Ram, RTX 2070 Super and GTX 1080 Ti with Studio Driver 471.11

Here's where you can find the dump (dmp) files. You can attach the most recent so the developers can analyze them.

The Hardware Acceleration Open CL has been wreaking havoc on some. You might disable it to see if that would help for now. They've been working trying to get it stable for as many as they can. Problem with Windows PCs, there's so many variable configurations.

To disable HA/OpenCL, go to Preferences>Performance. At the bottom of the dialog window, you'll see it with a box to the left. If checked, clear it and restart the program.

Affinity Photo 1.10.5.1342 ; Affinity Photo Beta 1.10.5.1342; Affinity Designer 1.10.5.1342; Affinity Designer Beta 1.10.5.1342; Win10 Home Version:21H2, Build: 19044.1766: Intel Core i7-4770, 3.90GHz, 32GB Ram, Nvidia GTX 645, 3-Internal HDD (1 Crucial MX5000 1TB, 1-Crucial MX5000 500GB, 1-WD 1 TB), 4 External HDD

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2 hours ago, Morne said:

Is there a log file I can look at to try and get to the bottom of things?

In addition to the .dmp files mentioned above, there is a log.txt file, located in %AppData%\Affinity\Photo\1.0 which may sometimes be useful.

-- Walt

   Desktop: new:  Windows 11 Home, version 21H2 (22000.613) 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090  (old: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970 )
   Laptop:  Windows 10 Home, version 21H2 (19044.1706) 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Affinity Photo 1.10.5 (.1342) and 1.10.5.1342 Beta   / Affinity Designer 1.10.5 (.1342) and 1.10.5.1342 Beta  / Affinity Publisher 1.10.5 (.1342) and 1.10.5.1282 Beta
 iPad Pro M1, 12.9", iPadOS 15.4.1, Apple Pencil 2, Magic Keyboard

  Affinity Photo 1.10.5 (.280) and 1.10.2 (.266) Beta / Affinity Designer 1.10.5 (.21) and 1.10.3 (.19) Beta 

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  • 2 weeks later...

Any update on this issue?

 

No matter if I set the Renderer to my 1080Ti or my 2070 Super, the issue still remains (NVidia Driver 471.11)

I can confirm however that disabling OpenCL "bypasses" the problem so that will have to do until a proper fix arrives.

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