guesthollow Posted August 29, 2021 Share Posted August 29, 2021 I've had issues opening one of my .afpub files since version 1.10.0. I also had issues with 1.10.1, so I tried the beta. My file is still not opening. When I go to open it, Publisher crashes immediately (just disappears off my screen/closes). Link to comment Share on other sites More sharing options...
Boldly Go Galaxy Posted August 31, 2021 Share Posted August 31, 2021 I am also having this issue. have you figured anything out? I'm on Windows Link to comment Share on other sites More sharing options...
Staff Pauls Posted September 2, 2021 Staff Share Posted September 2, 2021 Can you upload the file ? Link to comment Share on other sites More sharing options...
Staff Jon P Posted September 10, 2021 Staff Share Posted September 10, 2021 If the OP and anyone else in this thread want to upload the files that are crashing on open here we can take a look Thanks Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
guesthollow Posted September 10, 2021 Author Share Posted September 10, 2021 Thank you for taking a look! I just uploaded the file. 🙂 Link to comment Share on other sites More sharing options...
Staff Jon P Posted September 13, 2021 Staff Share Posted September 13, 2021 Thanks, I think I might be able to send fixed versions of these files back, but a couple of files were uploaded to the above link and I don't want to send the wrong file back to the wrong person, so if anyone who uploaded could let me know what filename they used I can PM the (hopefully) fixed file back Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
guesthollow Posted September 13, 2021 Author Share Posted September 13, 2021 My file is: geography-workbook-updated.pdf🙂 Thanks for looking into this and for fixing things up! I'm very appreciative!! I'm curious what the issue was....was it a problem with my file or something to do with the new version or Publisher or? (No worries if you don't want to bother typing it all up!) Link to comment Share on other sites More sharing options...
Staff Jon P Posted September 14, 2021 Staff Share Posted September 14, 2021 I've sent you a PM @guesthollow that should have a (hopefully) fixed version of your file that will no longer crash on open. The issue wasn't in your file, it's a bug on our end that manifests when loading certain files after upgrading the application Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
guesthollow Posted September 14, 2021 Author Share Posted September 14, 2021 It's still not working and is crashing when I try to open the file. 🙂 Link to comment Share on other sites More sharing options...
Staff Jon P Posted September 15, 2021 Staff Share Posted September 15, 2021 Hmmm, it's not what other users have been experiencing then, can you please navigate to %AppData%\Roaming\Affinity\Publisher\1.0 (or 1.0 beta if you are using the beta to open it) and provide the crash reports generated after opening it? Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
guesthollow Posted September 15, 2021 Author Share Posted September 15, 2021 I sent you a PM with a link to the crash reports. 🙂 Thank you!! Link to comment Share on other sites More sharing options...
Staff Jon P Posted September 16, 2021 Staff Share Posted September 16, 2021 Do you mind just trying opening the file in the beta we released yesterday found here and letting me know if it still crashes there? Thanks Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
guesthollow Posted September 16, 2021 Author Share Posted September 16, 2021 Success! I was able to open it with no issues!! 😄 Jon P 1 Link to comment Share on other sites More sharing options...
guesthollow Posted October 5, 2021 Author Share Posted October 5, 2021 Do you have a projected fix for the regular version of Publisher for this bug, yet? No worries if you aren't there, yet, but I'm just wondering when I can stop using the beta for this particular file that is having the issue. 🙂 Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted October 5, 2021 Staff Share Posted October 5, 2021 @guesthollow We think that we will need to update the Affinity suite when macOS Monterey releases, so I would expect the Windows and Mac version of Affinity Publisher 1.10.2 will be live after we have made any changes needed for that (rather than patch twice in quick succession) So at least 3 weeks but perhaps not much longer than that. Thanks for your patience Jon P 1 Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
guesthollow Posted October 5, 2021 Author Share Posted October 5, 2021 Thank you so much for the approx. timeline! I really appreciate your team's hard work! 🙂 Link to comment Share on other sites More sharing options...
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