Affinity Photo Crash when opening .tif

[JulianBehr]

Hey guys,

I bought Photo and Designer today and just want to try a little bit around. I opened the attached file and both apps are just crashing.

Can someone please help me?

Thanks in advance

Julian

behju_2021-08-12_11-30-10.tif

[Chris B]

Hey Julian, welcome to the Affinity Forums.

It crashes for me too. 

It looks like a scan of some sort - any idea where or what it came from?

[Komatös]

I changed the extention to jpg. Photo tells that file type is not suportet, but Photoshop open the file w/o hazzel. 

What puzzles me is that in xnview it shows the format as TIFF (jpeg) and the compression as jpeg. Normal is LZW or ZIP, isn't it?

[Lem3]

Irfanview describes it as "Old style JPEG (in TIFF)".

[JulianBehr]

7 hours ago, Chris B said:

Hey Julian, welcome to the Affinity Forums.

It crashes for me too. 

It looks like a scan of some sort - any idea where or what it came from?

Hey Chris, thanks for your reply. It is a scan of a exposed and developed film that I made myself and sent it to my email. Usually, I do as a .pdf but as the printer/scanner (the big ones people have at companies) provides .tif I thougt that might be the better option.

I was a bit upset after both newly aquired software crashed when opening it

[walt.farrell]

3 minutes ago, JulianBehr said:

Usually, I do as a .pdf but as the printer/scanner (the big ones people have at companies) provides .tif I thougt that might be the better option.

Sometimes the scanner will have multiple TIFF options, and one will with better than the other.

[JulianBehr]

5 hours ago, Komatös said:

I changed the extention to jpg. Photo tells that file type is not suportet, but Photoshop open the file w/o hazzel. 

What puzzles me is that in xnview it shows the format as TIFF (jpeg) and the compression as jpeg. Normal is LZW or ZIP, isn't it?

Hi Komatös (nice username btw :D). What is LZW? As described above, I scan the films on a scanner (its a Kyocera TASKalfa) and send it to my work email. I mean, Photopreview of Windows can open it and I can easily put it in ImageJ and Powerpoint. Why should a professional software crash?

[JulianBehr]

1 minute ago, walt.farrell said:

Sometimes the scanner will have multiple TIFF options, and one will with better than the other.

Hi Walt.farrell. I will have a look tomorrow if the scanner has a different option. But unfortunately, I doubt it

[Lem3]

11 minutes ago, JulianBehr said:

Hi Komatös (nice username btw :D). What is LZW? As described above, I scan the films on a scanner (its a Kyocera TASKalfa) and send it to my work email. I mean, Photopreview of Windows can open it and I can easily put it in ImageJ and Powerpoint. Why should a professional software crash?

My copy of Photoshop won't open it either, complains that "it is not the right kind of document".

[JulianBehr]

Hey guys,

short update. I tried this morning to open the files in different software and got the following results

Photoshop CS6: "Could not complete your request because it is not the right kind of document"

Illustrator CS6: "The file is not readable"

FIJI: "ImageJ cannot open TIFF files compressed in this fashion (6)"

Anyway, it is possible to drag and drop it into Microsoft Office applications. @walt.farrell, I checked the scanner (for those interested its a Kyocera TASKalfa 5551ci) for different .tiff formats but there aren't any.

Thus, it is apparently the file format, which is causing the issue but I don't think JPEG or PDF are good alternatives. Does someone, who is more experienced with file formats has any good solution for this issue?

[walt.farrell]

3 hours ago, JulianBehr said:

but I don't think JPEG or PDF are good alternatives.

If the scanner offers them, you might as well try them. It sounds like the TIFFs that it creates are basically JPG quality anyway.

[Komatös]

If you do want to use TIFF files, use xnview for example and convert them to uncompressed TIFFs. Keep in mind, however, that this will increase the file size. Your example file is about 13 times larger after conversion.

Do you print the files directly to a printer or do you pass the files on a storage medium?

If you print yourself, you can also convert the files using lossless compression (LZW or ZIP).

[Subclavius]

I was able to open the file successfully using Microsoft Paint and  then do a 'Save As' to a tiff file.  This new tiff file opens successfully in APhoto but the size is significantly larger (18.4MB) than the original (2.38MB) so clearly some compression has been applied to the original scan.

[JulianBehr]

3 hours ago, Komatös said:

If you do want to use TIFF files, use xnview for example and convert them to uncompressed TIFFs. Keep in mind, however, that this will increase the file size. Your example file is about 13 times larger after conversion.

Do you print the files directly to a printer or do you pass the files on a storage medium?

If you print yourself, you can also convert the files using lossless compression (LZW or ZIP).

 

Thank you very much! That solved my problem! And finally (even though the image is nothing special) I can start some testing around with Affinity Photo 🤗 

@Chris B how is stuff in the forum generally handled? Are the topics going to be closed, is it staying forever or do I have to delete it?

 

1 hour ago, Subclavius said:

I was able to open the file successfully using Microsoft Paint and  then do a 'Save As' to a tiff file.  This new tiff file opens successfully in APhoto but the size is significantly larger (18.4MB) than the original (2.38MB) so clearly some compression has been applied to the original scan.

And also thanks @Subclavius, your method worked for me as well

Have a nice week.

Cheers

Julian

[Chris B]

Hi Julian,

We can just leave this open as it may help others. Posts only generally get closed if a bug has been reported and confirmed fixed by staff but it's still readable etc.

[Jakob.]

Dear Serif / Affinity,

Dear Forum-users,

Affinity Photo crashes since the update from 9.2 to 10. I've go back to version 9.2 and it works fine. I hope this bug fixed asap, so that I can use the newest version of affinity photo

Jakob!

[Ron P.]

Welcome to the forums @Jakob.,

Is it crashing when you're trying to load a Tif file? That's what this subject title is discussing. IF not, can you provide as much of a detailed explanation of what you're doing when it crashes? Screenshots and screen recordings help troubleshoot issues, so it would be great if you could provide them.

Also could you check for dmp files that are generally created when an app crashes?

 

You might also try disabling Hardware Acceleration/OpenCL in preferences.

 

[Chris B]

I will split this if it's unrelated to the original issue.