Photo Freezing When Moving Layers (Alignment on Image, Not in Panel)

[KB96]

Photo.DMPHi,

I'm using Photo 1.10 on Windows 10, and this has happened to me regularly even in previous versions: When I move a layer to align it (like when making a graphic), Affinity will often freeze and not respond, then I have to crash-close it! It tends to happen when what I'm moving is larger, maybe a similar width to the main image. It also doesn't seem to matter if the main image layer is locked or not.

I have attached a dump file created when making the issue happen just now. Shed some light on this if possible, please and thanks!Photo.DMP

[Komatös]

The dump file tells me, that you use an old Windows Insider Version. Please update your Windows first!

Meanwhile you should tell us more about the hardware you use (CPU, GPU).

[Dan C]

Hi @KB96,

Welcome to the Affinity Forums

As well as updating your Windows version, this may be caused by Hardware Acceleration, or an out of date GPU driver. As you are updating your Windows version, please also make sure you have the latest GPU driver directly from the manufactures website.

Please install the Windows updates & the GPU driver, then try this workflow in Affinity once again. Does this now work as expected for you please? 

[KB96]

8 hours ago, Komatös said:

The dump file tells me, that you use an old Windows Insider Version. Please update your Windows first!

Meanwhile you should tell us more about the hardware you use (CPU, GPU).

My Windows is updated, and I don't know what Insider has to do with this?

Computer is an Acer Aspire TC-885, GPU the Intel UHD Graphics 630. Everything is up to date, and I'm actually hoping Dan C's one tip fixed it!

[KB96]

5 hours ago, Dan C said:

Hi @KB96,

Welcome to the Affinity Forums

As well as updating your Windows version, this may be caused by Hardware Acceleration, or an out of date GPU driver. As you are updating your Windows version, please also make sure you have the latest GPU driver directly from the manufactures website.

Please install the Windows updates & the GPU driver, then try this workflow in Affinity once again. Does this now work as expected for you please? 

Dan,

Everything is up to date, I check for updates daily. This has happened with every version of Photo I've had I think so I think hardware acceleration might indeed be the issue. I just turned it off and tried recreating the issue, and...so far so good! Hopefully that sticks, but you may have indeed figured it out so thank you.