Cannot save my work and i'm close to a deadline

[AnaIulia]

Heloo!

I don't know what to do anymore so I am writing you here. I am working on a childrens book and it has a lot of images,most of them need to be at a good quality. Also the book has somewhere around 250 pages. I started the first 11 pages yesterday and it worked great but after i tried to save my progress, it didn't let me, and it shower me this message: "save failed due to an internal error". So i started everything again,and i only finished one page and a half, the same problem appeared. I don't know what to do so please can you help me? I wanted to send you the file as well,but nothing got saved... Thank you so much!

Edited August 14, 2021 by AnaIulia

[HMG]

I've just had the same error. I've made changes to a small single page file that I saved using the previous version. I can export it, but it wont save. It a file with the right name does appear but it has 0 bytes. I get the message "Save failed due to an internal error. This should be reported to the development team." I think this is the first time I've tried to save a file since I upgraded to 1.10.

 

[Komatös]

Hello both,

please use the beta version of the Publisher. This version has fixes adressed to this bug.

You'll find it here: 

https://forum.affinity.serif.com/index.php?/topic/147415-affinity-publisher-customer-beta-11011135/

 

[HMG]

Thanks!

 

[Mendy S]

15 hours ago, Komatös said:

Hello both,

please use the beta version of the Publisher. This version has fixes adressed to this bug.

You'll find it here: 

https://forum.affinity.serif.com/index.php?/topic/147415-affinity-publisher-customer-beta-11011135/

 

Will I not lose my progress if I download the beta version? I have the same issue and the project I'm working on is due today. 

[Andreas CH]

Du kannst beide Versionen parallel verwenden.

Das heisst, es braucht etwas Handarbeit.

 

1. Installiere die Beta
2. öffne die letzte gespeicherte Datei des Buches oder erstelle ein neues Dokument
3. kopiere den Inhalt der Seiten fehlerhaften Datei und füge sie in das neue Dokument
   Geht halt nur Seite um Seite (CTRL+A, CTRL+C, im neuen Dokument CTRL+V)

 

[Komatös]

Hello @Mendy S welcome to the forums.

When opening existing documents, the beta asks you whether you want to open the file(s) as a copy or edit the original. Choose as a copy, and as far as I know, you will be asked to give the copy a new name.

[carl123]

3 hours ago, Mendy S said:

Will I not lose my progress if I download the beta version?

If you are currently unable to save the work you have done today then yes, when you close the document and reopen it in the beta you will lose todays work.

The beta will be able to open the document in the same condition as the last time you successfully saved it and you should be able to then do further work and save as required.

If you are currently able to export your work in a different format (e.g. PSD, PDF) you may be able to copy such things as text etc back into the document you reopen in the beta, which may save you some time in recovering the work done so far today.

 

[AnaIulia]

On 8/15/2021 at 12:32 AM, Komatös said:

Hello both,

please use the beta version of the Publisher. This version has fixes adressed to this bug.

You'll find it here: 

https://forum.affinity.serif.com/index.php?/topic/147415-affinity-publisher-customer-beta-11011135/

 

Hello! I did install this version but my problem now is,that the file i had worked on last night is not opening anymore.So i have to re-design around 40 pages... Is it something i did wrong or is it because of the bug? Thank you

[Pauls]

could you upload the document here and we'll see if it opens for us

[GandalfNet]

On 8/14/2021 at 11:32 PM, Komatös said:

Hello both,

please use the beta version of the Publisher. This version has fixes adressed to this bug.

You'll find it here: 

https://forum.affinity.serif.com/index.php?/topic/147415-affinity-publisher-customer-beta-11011135/

 

Hi,

 

i installed the bêta version but i can't use it : a message tel me that i need to install from the Microsoft store or have a valid key product... The Microsoft store don't propose the beta version and i just use, for the moment, the trial version... Is there an another solution ?

 

Patrice

[Komatös]

16 minutes ago, GandalfNet said:

Hi,

 

i installed the bêta version but i can't use it : a message tel me that i need to install from the Microsoft store or have a valid key product... The Microsoft store don't propose the beta version and i just use, for the moment, the trial version... Is there an another solution ?

 

Patrice

Unfortunately, there is no possibility for Windows Store buyers to try out the beta.

But this is already noted in the download description.

Status: Beta
Purpose: Fixes
Requirements: Purchased Affinity Publisher
Windows Store: Not Submitted
Download the file: Download
Auto-update: Not Available

OK, it's not clearly enough discrbed, that the beta is only usefull for Serif Store purchases.

[carl123]

31 minutes ago, GandalfNet said:

and i just use, for the moment, the trial version.

Does this mean you are just testing the software currently and have not made an official purchase?

If so, the beta version is a customer beta and only available to people that own the software

When you purchase the product (from the affinity store) you will have access to the beta(s)

[Andreas CH]

Bei mir funktioniert das Speichern nun auch die 1.10.1127

Ich bin folgendermassen vorgegangen.:

1. Publisher deinstallieren

2. Das Programm-Verzeichnis löschen (C:\Program Files\Affinity\Publisher )

3. Publisher neu installieren

 

Seither habe ich das Problem mit dem Speichern nicht mehr.

[Wag]

Another one here seeing this save file bug. I'll try the beta...

[PaulEC]

Just a thought, I can't test this, as I haven't had the problem with saving from Publisher myself. I wonder if it would be possible to use "Open in" Designer or Photo (assuming you have either of the other apps installed) and then save from there. It will save as an .afdesign or .afphoto file but you can then rename it as a .afpub file, as all three apps actually share the same file format.

[Mendy S]

Using the beta version resolved the issue for me. Thank you.

[waltzingdog]

Brand new Affinity user here. Paid the money and installed the software on my Windows laptop. Spent all afternoon trying to learn the software, thought I'd save my work to pick up again tomorrow. Can't save anything. I get this message:

Failed to save document <Untitled>
Save failed due to an internal error. This should be reported to the development team.
Do you wish to save the document to a new file?
Save as        Cancel

I cannot save as. Anything I save, save as, or rename has a file size of zero.

There is no way to "report to a development team."
This is a frustrating introduction to new software.

 

[pruus]

Did you even try to save as? And what happens if you make a new document, copying all content of the old document and place it in the new document? Then try to save again.

[Komatös]

8 hours ago, waltzingdog said:

I cannot save as. Anything I save, save as, or rename has a file size of zero.

There is no way to "report to a development team."
This is a frustrating introduction to new software.

 

If you had read all the previous posts, you could have read the tip with the working solution!

Here again to read along slowly: Install the current beta version of the publisher.  This version contains bug fixes that can occur when trying to save again.
Beta versions are independent installations that have no influence on the retail version.

 

[AnaIulia]

27 minutes ago, Komatös said:

If you had read all the previous posts, you could have read the tip with the working solution!

Here again to read along slowly: Install the current beta version of the publisher.  This version contains bug fixes that can occur when trying to save again.
Beta versions are independent installations that have no influence on the retail version.

 

 

On 8/16/2021 at 6:49 PM, Pauls said:

could you upload the document here and we'll see if it opens for us

Hello! i couldn't upload it..i started doing everything from the begining. Fortunately the Beta version works perfectly. You all saved me,thank you so much for replying and trying to help. I wish you all the best and good luck with everything!

[Komatös]

10 minutes ago, AnaIulia said:

 

Hello! i couldn't upload it..i started doing everything from the begining. Fortunately the Beta version works perfectly. You all saved me,thank you so much for replying and trying to help. I wish you all the best and good luck with everything!

You are welcome.

[Wag]

There's a new version released now - 1.10.1. Has that fixed this issue or should I stick with the Beta?

Release notes say:
 

Quote

• Fixed the "Failed to save" error in documents containing duplicated picture frames.

So that should be us sorted...

Edited August 25, 2021 by Wag
Adding details of the release notes

[Pauls]

1.10.1 should fix what we are seeing here