CryptoCat Posted August 12, 2021 Posted August 12, 2021 (edited) I am unable to export to a PDF file and I get "An Error occurred while exporting to:" (image attached). I also noticed that when it says "Estimating file size: Calculating..." it never returns a size estimate it seems to be calculating forever (image attached). I simply did a save as from a previous project and made some modifications such as deleting a page and replacing text. I am not sure if this is a bug or if there is a way for me to troubleshoot the issue. I am on the latest version 1.10.0 on a Mac running Big Sur 11.5.1 Thanks for the assistance. Edited August 12, 2021 by CryptoCat Forgot to attach images Quote
Staff Gabe Posted August 13, 2021 Staff Posted August 13, 2021 Hi @CryptoCat, Can you package that project, zip it and upload it on this link? https://www.dropbox.com/request/OjiRRdBW5HHSMfEMfVlh Quote
CryptoCat Posted August 13, 2021 Author Posted August 13, 2021 File has been uploaded. BTW, I was able to export the the first two pages individually to PDF however not the third page. Seems like the 3rd is causing the issue. Hope that helps. Quote
CryptoCat Posted August 13, 2021 Author Posted August 13, 2021 I was able to isolate the issue. I rebuilt the 3rd page slowly by doing a copy and past for each object and doing a PDF export between each past. This isolated the issue to the main text in the body of the page. I then manually added the text by pasting it to a Notepad app that removes all formatting. Then reformatted everything manually. Upon going through each text I noticed that one of the hyperlinks (specifically the 2nd one) contained a space in it instead of a period. View hyperlink "https//account sandbox....." removing the space and adding the missing "." to the URL fixed the issue ("https//account.sandbox....."). To Avoid this problem for your future customer and lots of troubleshooting costs I recommend the hyperlink box sanitizes the URLs so this does not cause headaches for your future customers. Thank you and I hope this helps others and Affinity can provide a easy fix for this. Quote
Staff Gabe Posted August 16, 2021 Staff Posted August 16, 2021 We are aware of this hyperlink issue and it has already been logged with our developers. Quote
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