Affinity Photo 1.10.0 will not install

[firstdefence]

Hi guys, my dads got an issue, he has purchased Affinity Photo and tried updating to 1.10.0 but the install will not run properly, it starts to run and then just stops, no error message just get nothing

The setuplog says...

Quote

Trying to start process: C:\Users\{username}\AppData\Local\Temp\AffinitySetup\f24f037e-fba0-11eb-b8b3-984827dd4a2e\SetupUI.exe /log=true
  Succeeded: 1
Waiting for process to finish...
  Exit code: -532462766

 

any ideas?

Done a shed load of diag and updating, actually fixed a few unrelated problems lol but AP installer is not playing ball

[walt.farrell]

18 minutes ago, firstdefence said:

any ideas?

The SetupUI.log file should have information that is more relevant.

[firstdefence]

I agree Walt, but that is the entire content of the setupui log file, which, to me, gives nothing away.

My dad tried updating from 1.9.2but then 1.9.2 wouldn't run. I uninstalled 1.9.2 did a reg cleanup and tried installing but it goes nowhere and leaves what I have posted as the contents of the setup log file.

 

[walt.farrell]

2 minutes ago, firstdefence said:

but that is the entire content of the setup log file,

Are you saying there was no SetupUI.log file?

[firstdefence]

No, there is a setupui log file I just missed the ui part out of the name, I'm not at my dads now but but I can upload the setup log file tomorrow but all you will see is the contents I've posted. Basically, when I click on the installer exe either by double clicking or right-click and selecting run as admin, the installer appears to start briefly; no screen of any kind from AP but the windows dialogue for admin acceptance pops up, I click yes then nothing happens, well other than it generates the setupui log and the afore mentioned contents above.

• I've run a sfc /scannow
• dism /online /clean-image /restorehealth
• checked for updates
• disabled anti virus
• ...and a myriad of other checks all to make sure the system is clean.

This only happens with Affinity Photo installer, registry has nothing from Serif or Affinity Photo.

 

[Xzenor]

download to a more meaningful place (like the downloads dir for example).

Right click the installer -> run as administrator

What happens then?

[Wosven]

1 hour ago, firstdefence said:

Exit code: -532462766

It's possible that this code will give a hint to Affinity' staff to help you, since it seems:

Quote

The error codes numbered greater than 2000 are internal errors and do not have authored strings, but these can occur if the installation package has been incorrectly authored.

From: https://docs.microsoft.com/en-us/windows/win32/msi/windows-installer-error-messages

[edit]And there's even less codes for .exe files https://docs.microsoft.com/en-us/windows/win32/msi/error-codes [/edit]

[firstdefence]

Just now, Wosven said:

It's possible that this code will give a hint to Affinity' staff to help you, since it seems:

From: https://docs.microsoft.com/en-us/windows/win32/msi/windows-installer-error-messages

Cheers for the info, the installer was downloaded from his account at Affinity so hopefully we'll get some movement on this soon. in the meantime I continue checking a few things and see if procviewer can yield some insight.

[walt.farrell]

2 hours ago, firstdefence said:

No, there is a setupui log file I just missed the ui part out of the name, I'm not at my dads now but but I can upload the setup log file tomorrow but all you will see is the contents I've posted.

There should be two files, Setup.log and SetupUI.log. I think you did upload Setup.log, as you said, but usually SetupUI.log is the more interesting one.