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Occasional "wheel of death" appears


UK-Dave

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New version 1.10 working well except there are some slow responses when the dreaded "wheel of death" appears.  This doesn't happen all the time which is annoying!

Tried a MacOS reboot and reload of Affinity Photo.  Memory is set to maximum available with Metal too.

This issue has been particularly noticeable on export to JPG files and when using blend ranges on a layer.  Seems you have to wait for something in the software to compute before being able to proceed.  Hope this can be looked at and fixed.

Hardware: iMac Retina 5K 27-inch. Software: Affinity Designer, Affinity Photo and Affinity Publisher.  

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Cannot reproduce the JPG export delay (as I mentioned in the post this seems intermittent).  I have attached a video of the blend mode pause but unfortunately this doesn't actually capture the "wheel of death", just the mouse frozen at the last screen update location. Included a time code displayed so you can see the pause starts around 00:00:08.23 and finishes around 00:00:18.33 - therefore lasting 10+ seconds.  Hope this is helpful.

Will try to re-create the JPG export issue but this is dependent on whether it happens.

Hardware: iMac Retina 5K 27-inch. Software: Affinity Designer, Affinity Photo and Affinity Publisher.  

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20 hours ago, SPaceBar said:

Hi @UK-Dave Would you be able to upload a video of the steps you need to do to get the spinning wheel? Does it happen on all files that are exported to JPG or is there something specific to the ones that it does happen too? 

Been trying to recreate the export issue with the JPG option.  Tried with different files, filters and effects but no issue so far.  Will keep working with various files and will log if this issue pops up again. 

Hardware: iMac Retina 5K 27-inch. Software: Affinity Designer, Affinity Photo and Affinity Publisher.  

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24 minutes ago, SPaceBar said:

Thanks for the video @UK-Dave I'll see if I can recreate this. As for the spinning wheel, when you do see it next just make a quick note of what was happening as intermittent issues can be difficult to pin down. :)

Thanks for prompt feedback and suggestion.  Will do.

Hardware: iMac Retina 5K 27-inch. Software: Affinity Designer, Affinity Photo and Affinity Publisher.  

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