'Save failed due to internal error. This should be reported to the development team.'

[Debbie Tarbuck]

It will not allow me to save this file. I have closed Affinity, re-opened and tried again. This also happened to a different file yesterday.  Screenshot of message is attached.

Thank you.

[JSSH]

I have been having the same problem with the same error. I downloaded the publisher for Windows yesterday and I cannot tell why this error occurs, there is no way of saving the file when the error occurs.... "Save as" will only produce faulty files that cannot be opened again. But it's still possible to export to PDF. I had to start over with my broschure... Pretty upsetting.

Is it possible to download an older version of publisher where this problem (hopefully) does not exist?

Hopefully the bug will be fixed soon.

Thanks!

[Komatös]

Hello and welcome,

Please try the beta, they fix that problem.

 

[RLi]

I'm having the same problem. "Save failed due to an internal error. This should be reported to the development team."

It has happened with multiple files in the past few days.

I'm losing work time (and patience) because I have no choice but to close the file(s), lose the work I have done, and then redo what I already did again and again. And again.

It's also inconsistent/random because when I reopen the file, redo the work and save in exactly the same way, it sometimes saves ok. 

 

 

[carl123]

@RLi

Have you tried the beta, as advised?

[RLi]

I have it installed and am working with it. Waiting to see what happens.

[m8rtyn]

Same problem here on Windows 10. Saving a file is pretty fundamental, I really regret updating my Publisher that was working fine before! The question is should I risk instaling a potentially even more unstable version (i.e. the Beta)?

[RLi]

8 minutes ago, m8rtyn said:

Same problem here on Windows 10. Saving a file is pretty fundamental, I really regret updating my Publisher that was working fine before! The question is should I risk instaling a potentially even more unstable version (i.e. the Beta)?

The Beta version is a standalone.

Also wishing I hadn't updated. I didn't have a problem with the earlier version.

[carl123]

7 minutes ago, m8rtyn said:

The question is should I risk instaling a potentially even more unstable version (i.e. the Beta)?

Yes

The beta states

"We recommend that you use this beta in preference to the release version if you are affected by any of the issues listed below."

Consider it as an emergency beta to address serious problems some users are having that affects their ability to do any work. Changes are minimal so the normal beta concerns should not apply any more than they would to a released version.

 

[Debbie Tarbuck]

As an immediate solution to save losing work done - Open an older or similar file so the set up etc is the same. Then delete everything and copy and paste from the faulty file to the new blank one. Then it allowed me to save to a new name. Obviously depends on how much there is to copy.

[Debbie Tarbuck]

22 hours ago, carl123 said:

@RLi

Have you tried the beta, as advised?

Not sure how to do this.

[m8rtyn]

Thanks for the help carl123 and RLi, I'v been using my Mac for now hoping for a maintenanace release farily soon. If no sign of one by Monday then I'll try the beta.

[Gabe]

Hi all,

As it's already been mentioned here, we have fixed the saving issue in the latest beta. The only workaround would be to downgrade to 1.9 if you wish not to use the beta in preference to the 1.10.0 as suggested in the beta thread. 

1 hour ago, m8rtyn said:

If no sign of one by Monday then I'll try the beta

We don't have an ETA for a public release, but will not be releasing it before Monday for sure. 

[m8rtyn]

21 minutes ago, Gabe said:

Hi all,

As it's already been mentioned here, we have fixed the saving issue in the latest beta. The only workaround would be to downgrade to 1.9 if you wish not to use the beta in preference to the 1.10.0 as suggested in the beta thread. 

We don't have an ETA for a public release, but will not be releasing it before Monday for sure. 

I've tried to downgrade, but the installer fails due to having a newer version installed. I'm not sure how to downgrade?

[Gabe]

You would have to uninstall first, then install 1.9

[m8rtyn]

42 minutes ago, Gabe said:

You would have to uninstall first, then install 1.9

Thanks, now back running 1.9.2 and all's well. Thanks for your help.

[Terry Humber]

Aug-13-21 Same save error, same problem as discussed above. I was just at the master page layout, so I just restarted a new one and no save error so far. just got the programs yesterday, so I hope that the version is not a glitchy one. Love the program other than the first file save error right out of the gate. I am no tech, that is for sure, so I will avoid having to delete the file and reinstall for now if possible.

Please post any updates to the same problem. Other than that I will wait for the next update.

T