Affinity Photo works very slow and unaccurate after update

[Chris B]

You can try 1.8.5 which had no trace of OpenCL and see if that is any more stable:

https://store.serif.com/en-gb/update/windows/photo/1/

[VeganPete]

Your assumption that "OpenCL shoud be working" on my system simply "because it working on yours" is incorrect.

My graphics card is "configured correctly" for my system - the reason OpenCL is not working is because affinity reports "Your version of Windows 10 is not supported" since the update.

That being said (completely on topic) - how can "turning off" OpenCL be a solution at all whenI clearly stated "It's not actually enabled"?

Also How am I off topic? The paid software literally doesn't work - that's a breach of "contract of sale". You're making assumptions about my computer yet many people are reporting the same issue.

Yes, I have read the EULA agreement - have you? Tell me what I've done that's "illegal" and how are Affinity not in breach of copyright - it literally written into the EULA that the license I bought does not indemnify them.

 

Spoiler

Licence Agreement

Licence information for Affinity Software

License when installed on Microsoft Windows (Version 9)

This is a legally binding software licence agreement (the “Licence”) between the following parties:

1. Serif (Europe) Limited of Unit 12 Wilford Industrial Estate, Nottingham NG11 7EP (“Serif”, “we” or “us”). We are a company registered in England and Wales with company number 02117968; and
2. You, being a user of the Serif Software as defined below.

Please read this Licence carefully

If you do not accept the terms of this Licence, do not install or use the Serif software.

By using the Serif software you agree to be bound by this Licence.

Serif Software means any software provided with this Licence, such as by way of download, on disk, flash drive or through any other media or format, including any software, code, interfaces or Content and whether owned by us or by a third party.

Content means any content, text, documents, fonts, graphics, images, video, footage, audio, media files, data, templates, clipart, photographs, names, images, trademarks, links, or similar.

Your Rights and Permitted Use

1. You are licensed to use the Serif Software as expressly set out in this Licence from your first use of the Serif Software until termination of this Licence.
2. No rights in the Serif Software are sold to you; your right is solely to use the Serif Software within the terms of this Licence. All rights not expressly granted to you are reserved to Serif.
3. The Licence granted to you is limited, non-transferable and non-exclusive. Except to the extent any rights cannot be excluded by law, you are permitted:

   (i) if you are a private individual, to download, install, use and run for personal use, one (1) copy of the Serif Software directly on each computer running Microsoft Windows (“Windows Computer”) that you personally own or control. Commercial use is permitted but only use by you and not by any other users of any Windows Computers that you own or control. For example, other members of your household that use your Windows Computers may make personal use of the Serif Software whereas, if anyone other than yourself needs to make commercial use of the Serif Software, the other user will need to make a separate purchase.

   (ii) if you are a commercial enterprise, to download, install, use and run one (1) copy of the Serif Software for use either: (a) by one specific individual on each of the Windows Computer(s) that they use that you own or control, or (b) by multiple individuals on a single shared Windows Computer that you own or control; For example, a single employee may use the Serif Software on both their desktop and laptop Windows Computer, or multiple employees may serially use the Serif Software on a single Windows Computer used as a shared resource.

   (iii) if you are an educational institution, to download, install, use and run, one (1) copy of the Serif Software for use either: (a) by a single individual on each of the Windows Computer(s) that they use that you own or control, or (b) by multiple individuals on a single shared Windows Computer that you own or control. For example, a single student may use the Serif Software on both the student’s desktop Windows Computer and laptop Windows Computer, or multiple students may serially use the Serif Software on a single Windows Computer located at a resource centre or library.

4. Except to the extent expressly allowed in this Licence:

   (a) you are not permitted to run, or allow to be run, the Serif Software over a network or any other means by which it can be used simultaneously on more than one computer; and

   (b) you have no right to rent, lend, lease, sell, supply, transfer or distribute, transfer, redistribute or sublicense the Serif Software.

5. The Serif Software may have made use of certain open source materials. Licences relating to such open source materials can be viewed in the Licences.rtf file included with the Serif Software.
6. The Serif Software may have made use of certain third party software and other copyrighted material. If the terms of any third party Licences relating to this software or material are set out in the electronic documentation supplied with the Serif Software, you must comply with these terms.
7. The Serif Software is protected by international copyright and patent laws. All title and intellectual property rights, including copyright, in the Serif Software are owned by Serif or its licensors.
8. You must not use the Serif Software in a way that may infringe the copyright of a third party, such as by copying, reproducing, adapting, publishing, issuing copies of, communicating, exhibiting, transmitting or distributing copyright materials without permission of the copyright owner. It is your responsibility to ensure that your use of the Serif Software does not infringe the rights of third parties; you should take any necessary legal advice in this respect.
9. Where you use the Serif Software to display or access Content, you acknowledge that the Content may be owned by third parties, may be protected by copyright and/or other intellectual property rights and may be subject to conditions of use. Other than as expressly set out in this Licence, you are not granted any rights to use such Content and no representation is made that any Content will continue to be made available to you. Serif is not responsible for any third party Content and any access to it provided by Serif is provided solely as a convenience and the provision of such access does not imply any endorsement by Serif.
10. The Serif Software may be supplied in different versions or subject to further specific Licence terms. For example, the Serif Software may be supplied:

    a.) as a trial, locked, demonstration or other limited use version (“Trial Version”); or

    b.) as a student, teacher, OEM/Bundle Purchase version or other version dependent on status or intended use (“Customer Specific Version”); or

    c.) as part of a volume or maintenance Licence or as part of use of other services provided by Serif (“Volume Licence”).

    In the case of all Trial Versions, Customer Specific Versions, Volume Licences or software supplied under other specific arrangements, then this Licence will still apply but shall be subject to any terms on which such Serif Software is supplied including any terms set out on the website from which the Serif Software is downloaded or on the packaging of the Serif Software or otherwise as agreed with Serif. In the case of Trial Software, this Licence will terminate after any period specified as part of the trial or demonstration. In the case of Customer Specific Software, this Licence will only take effect if and to the extent at the time of purchase you satisfy any stipulated status requirements; if you are in any doubt as to whether your status at the time of purchase entitles you to use a Customer Specific Version then please contact Serif customer service for further information in advance of making a purchase.

11. Except to the extent necessary for the normal and permitted use of the Serif Software or to the extent that such right cannot be excluded by law or to the extent required to be permitted by licensing terms governing use of open source components that may be included with the Serif Software:

    a.) You have no right (and shall not permit any third party) to copy, adapt, amend, reverse engineer, decompile, disassemble, attempt to derive the source code of, create derivative works of, decrypt, modify, distribute or make error corrections to any aspect of the Serif Software in whole or in part; and

    b.) You have no right to a copy of any of the Serif Software, or of any algorithms or code or other material relating to the Serif Software.

12. Where you are supplied with any updates, upgrades or new versions of the Serif Software, the terms of this Licence shall apply to the use of such updates, upgrades or new versions unless new Licence terms accompany such updates, upgrades or new versions, in which case the new Licence terms will apply to all use of the updated, upgraded or new version of the Serif Software. Nothing in this Licence shall require Serif to supply you with updates, upgrades or new versions.
13. You will comply with all laws and regulations when downloading, installing and using the Serif Software, including any laws and regulations specific to your location of download. You must not use the Serif Software in any way to publish or transmit any illegal material or links to such material, nor to infringe the rights (including intellectual property rights) of any third party.
14. Serif (or its licensors) may suspend, remove, modify or disable (or impose limits on) access to the currently available Serif Software at any time without notice and without liability to you.

Consent to Use of Data

15. You agree that Serif and its affiliates may use any information you give to us as part of product support and other services provided to you, if any, related to the Serif Software solely to improve products or to provide customised services or technologies to you and will not disclose this information in a form that personally identifies you.

Termination

16. This Licence will terminate automatically on any material breach by you of its terms.
17. On termination, you must cease all use of the Serif Software and delete all copies in your possession.
18. Any provision of this Licence which expressly or by implication is intended to come into or continue in force on or after termination of this Licence shall remain in full force and effect.

Warranties and limits of liability

19. Nothing in this Licence shall operate to exclude or limit either party’s liability for:

    a.) death or personal injury caused by its negligence; or

    b.) fraud; or

    c.) any other liability which cannot be excluded or limited under applicable law.

    All terms of the Licence shall take effect subject to this.

20. Local laws may apply to protect the rights of individuals who purchase the Serif software in their individual capacity outside a commercial enterprise, such as consumers. Nothing in this Licence shall operate to exclude or reduce such protection. If you think this may apply to you, please consult a consumer advice organisation.
21. The Serif software are supplied to you “as is” and “as available” with any and all faults and defects and without any warranties by Serif or its licensors of any kind.
22. It is your responsibility to ensure the Serif software perform the purpose for which they are required and will function properly in the environment in which they are to be used. Their use is at your sole risk and you are responsible for any cost of repair, corrections or servicing. You acknowledge installation of the Serif software may affect the usability of third party software or third party services.
23. Without limitation, please note that no representation or warranty is given by Serif or its licensors that:

    a.) the Serif software will meet your requirements; or

    b.) any information or data provided with the Serif software is accurate, error free or comprehensive; or

    c.) operation of the Serif software will be uninterrupted or error free; or

    d.) any content available for downloading from us is free from viruses or any other contamination or destructive features; or

    e.) you will enjoy the use of the Serif software free from interference; or

    f.) the Serif software will continue to be made available or maintained or supported or that any defects will be corrected; or

    g.) the Serif software will be compatible with any third party software, third party services, third party external services or Serif external services;

    h.) the Serif software or Serif external services or third party external services will be available or accessible in any language or from any location or are appropriate for use in any location.

24. To the extent possible under the applicable law, all conditions, warranties or other terms which might have effect between the parties or be implied or incorporated into this Licence or any collateral contract, whether by statute, common law or otherwise, are hereby excluded, including any implied conditions, warranties or other terms as to satisfactory quality, fitness for purpose or the use of reasonable skill and care.
25. Serif and its licensors will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect any site, computer equipment, computer programs, data or other proprietary material due to your use of the Serif software.
26. Serif and its licensors shall have no liability for any losses or damages which may be suffered by you (or any person claiming under or through you), whether the same are suffered directly or indirectly or are immediate or consequential, and whether the same arise in contract, tort (including negligence) or otherwise howsoever, which fall within any of the following categories: i) special damage even though Serif was aware of the circumstances in which such special damage could arise; ii) loss of profits; iii) loss of anticipated savings; iv) loss of business opportunity; v) loss of goodwill; or vi) loss or corruption of data.
27. The total liability of Serif, whether in contract, tort (including negligence) or otherwise and whether in connection with this Licence or any collateral contract, shall in no circumstances exceed the total sums payable by you to us for use of the Serif software.
28. You agree that, in entering into this Licence, either you did not rely on any representations (whether written or oral) of any kind or of any person other than those expressly set out in this Licence or (if you did rely on any representations, whether written or oral, not expressly set out in this Licence) that you shall have no remedy in respect of such representations and (in either case) Serif shall have no liability other than in accordance with the express terms of this Licence.

Government End Users

29. The Serif Software and related documentation are "Commercial Items", as that term is defined at 48 C.F.R. §2.101, consisting of "Commercial Computer Software" and "Commercial Computer Software Documentation", as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202, as applicable. Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §227.7202-1 through 227.7202-4, as applicable, the Commercial Computer Software and Commercial Computer Software Documentation are being licensed to U.S. Government end users (a) only as Commercial Items and (b) with only those rights as are granted to all other end users pursuant to the terms and conditions herein. Unpublished-rights reserved under the copyright laws of the United States.

Miscellaneous

30. This Licence and the Licence granted pursuant to this Licence are personal to you and except where expressly permitted you shall not assign the benefit of or any interest or obligation under this Licence.
31. Apart from Serif’s licensors and authorised distributors, a person who is not a party to this Licence has no right under the Contracts (Rights of Third Parties) Act 1999 or otherwise to enforce any term of this Licence. The consent of any third party is not required for any variation (including any release or compromise of any liability under this Licence) or termination of this Licence.
32. All disclaimers of warranties, limitations and exclusions of damages, rights to be indemnified by you and dispute resolution shall apply to Serif’s licensors, suppliers, vendors, authorised distributors and resellers, all of which shall be deemed express third party beneficiaries thereof.
33. If any court or competent authority finds that any provision of this Licence (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Licence shall not be affected.
34. Except where expressly stated, no variation of this Licence shall be effective unless it is in writing and signed by the parties (or their authorised representatives).
35. No failure or delay by a party to exercise any right or remedy provided under this Licence or by law shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy.
36. This Licence (including any documents referred to in the Licence) contains the whole agreement between the parties relating to the subject matter hereof and supersedes all prior agreements, arrangements and understandings between the parties relating to that subject matter.
37. a) References to Serif and you includes their permitted successors and assigns; b) references to statutory provisions include those statutory provisions as amended or re-enacted; c) references to one gender includes a reference to the other genders; d) references to "including" or "includes" shall be deemed to have the words "without limitation" inserted after them; e) words in the singular include the plural and those in the plural include the singular; and f) a person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality) and that person’s personal representatives, successors or permitted assigns.
38. This Licence and any connected dispute shall be governed by and construed in accordance with the laws of England and shall be subject to the exclusive jurisdiction of the English Courts. Where any translations of this Licence are provided, the content of the English version shall take priority in cases of conflict, to the extent not prohibited by any local laws.
39. MPEG-2 Notice. To the extent that the Serif Software contains MPEG-2 functionality, the following provision applies: Any use of this product other than consumer personal use in any manner that complies with the MPEG-2 standard for encoding video information for packaged media is expressly prohibited without a Licence under applicable patents in the MPEG-2 patent portfolio, which Licence is available from MPEG LA, L.L.C., 250 Steele Street, Suite 300, Denver, Colorado 80206.

License when installed on macOS (Version 9)

This is a legally binding software licence agreement (the “Licence”) between the following parties:

1. Serif (Europe) Limited of Unit 12 Wilford Industrial Estate, Nottingham NG11 7EP (“Serif”, “we” or “us”). We are a company registered in England and Wales with company number 02117968; and
2. You, being a user of the Serif Software as defined below.

Please read this Licence carefully

If you do not accept the terms of this Licence, do not install or use the Serif software.

By using the Serif software you agree to be bound by this Licence.

Serif Software means any software provided with this Licence, such as by way of download, on disk, flash drive or through any other media or format, including any software, code, interfaces or Content and whether owned by us or by a third party.

Content means any content, text, documents, fonts, graphics, images, video, footage, audio, media files, data, templates, clipart, photographs, names, images, trademarks, links, or similar.

Your Rights and Permitted Use

1. You are licensed to use the Serif Software as expressly set out in this Licence from your first use of the Serif Software until termination of this Licence.
2. No rights in the Serif Software are sold to you; your right is solely to use the Serif Software within the terms of this Licence. All rights not expressly granted to you are reserved to Serif.
3. The licence granted to you is limited, non-transferable and non-exclusive. Except to the extent any rights cannot be excluded by law, you are permitted:

   (i) if you are a private individual, to download, install, use and run for personal use, one (1) copy of the Serif Software directly on each computer running macOS (“Mac Computer”) that you personally own or control. Commercial use is permitted but only use by you and not by any other users of any Mac Computers that you own or control. For example, other members of your household that use your Mac Computers may make personal use of the Serif Software whereas, if anyone other than yourself needs to make commercial use of the Serif Software, the other user will need to make a separate purchase.v

   (ii) if you are a commercial enterprise, to download, install, use and run one (1) copy of the Serif Software for use either: (a) by one specific individual on each of the Mac Computer(s) that they use that you own or control, or (b) by multiple individuals on a single shared Mac Computer that you own or control; For example, a single employee may use the Serif Software on both their desktop and laptop Mac Computer, or multiple employees may serially use the Serif Software on a single Mac Computer used as a shared resource.

   (iii) if you are an educational institution, to download, install, use and run, one (1) copy of the Serif Software for use either: (a) by a single individual on each of the Mac Computer(s) that they use that you own or control, or (b) by multiple individuals on a single shared Mac Computer that you own or control. For example, a single student may use the Serif Software on both the student’s desktop Mac Computer and laptop Mac Computer, or multiple students may serially use the Serif Software on a single Mac Computer located at a resource centre or library.

4. Except to the extent expressly allowed in this Licence:

   (a) you are not permitted to run, or allow to be run, the Serif Software over a network or any other means by which it can be used simultaneously on more than one computer; and

   (b) you have no right to rent, lend, lease, sell, supply, transfer or distribute, transfer, redistribute or sublicense the Serif Software.

5. The Serif Software may have made use of certain open source materials. Licences relating to such open source materials can be viewed in the Licences.rtf file included with the Serif Software.
6. The Serif Software may have made use of certain third party software and other copyrighted material. If the terms of any third party Licences relating to this software or material are set out in the electronic documentation supplied with the Serif Software, you must comply with these terms.
7. Where you have obtained the Serif Software through the Mac App Store, you must comply with all terms of use applicable to the Mac App Store including the Mac App Store Product Usage Rules which can be found in the Mac App Store Terms and Conditions (https://www.Apple.com/legal/itunes/ww/).
8. The Serif Software is protected by international copyright and patent laws. All title and intellectual property rights, including copyright, in the Serif Software are owned by Serif or its licensors.
9. You must not use the Serif Software in a way that may infringe the copyright of a third party, such as by copying, reproducing, adapting, publishing, issuing copies of, communicating, exhibiting, transmitting or distributing copyright materials without permission of the copyright owner. It is your responsibility to ensure that your use of the Serif Software does not infringe the rights of third parties; you should take any necessary legal advice in this respect.
10. Where you use the Serif Software to display or access Content, you acknowledge that the Content may be owned by third parties, may be protected by copyright and/or other intellectual property rights and may be subject to conditions of use. Other than as expressly set out in this Licence, you are not granted any rights to use such Content and no representation is made that any Content will continue to be made available to you. Serif is not responsible for any third party Content and any access to it provided by Serif is provided solely as a convenience and the provision of such access does not imply any endorsement by Serif.
11. The Serif Software may be supplied in different versions or subject to further specific Licence terms. For example, the Serif Software may be supplied:

    a.) as a trial, locked, demonstration or other limited use version (“Trial Version”); or

    b.) as a student, teacher, OEM/Bundle Purchase version or other version dependent on status or intended use (“Customer Specific Version”); or

    c.) as part of a volume or maintenance Licence or as part of use of other services provided by Serif (“Volume Licence”).

    In the case of all Trial Versions, Customer Specific Versions, Volume Licences or software supplied under other specific arrangements, then this Licence will still apply but shall be subject to any terms on which such Serif Software is supplied including any terms set out on the website from which the Serif Software is downloaded or on the packaging of the Serif Software or otherwise as agreed with Serif. In the case of Trial Software, this Licence will terminate after any period specified as part of the trial or demonstration. In the case of Customer Specific Software, this Licence will only take effect if and to the extent at the time of purchase you satisfy any stipulated status requirements; if you are in any doubt as to whether your status at the time of purchase entitles you to use a Customer Specific Version then please contact Serif customer service for further information in advance of making a purchase.

12. Except to the extent necessary for the normal and permitted use of the Serif Software or to the extent that such right cannot be excluded by law or to the extent required to be permitted by licensing terms governing use of open source components that may be included with the Serif Software:

    a.) You have no right (and shall not permit any third party) to copy, adapt, amend, reverse engineer, decompile, disassemble, attempt to derive the source code of, create derivative works of, decrypt, modify, distribute or make error corrections to any aspect of the Serif Software in whole or in part; and

    b.) You have no right to a copy of any of the Serif Software, or of any algorithms or code or other material relating to the Serif Software.

13. Where you are supplied with any updates, upgrades or new versions of the Serif Software, the terms of this Licence shall apply to the use of such updates, upgrades or new versions unless new Licence terms accompany such updates, upgrades or new versions, in which case the new Licence terms will apply to all use of the updated, upgraded or new version of the Serif Software. Nothing in this Licence shall require Serif to supply you with updates, upgrades or new versions.
14. You will comply with all laws and regulations when downloading, installing and using the Serif Software, including any laws and regulations specific to your location of download. You must not use the Serif Software in any way to publish or transmit any illegal material or links to such material, nor to infringe the rights (including intellectual property rights) of any third party.
15. Serif (or its licensors) may suspend, remove, modify or disable (or impose limits on) access to the currently available Serif Software at any time without notice and without liability to you.

Consent to Use of Data

16. You agree that Serif and its affiliates may use any information you give to us as part of product support and other services provided to you, if any, related to the Serif Software solely to improve products or to provide customised services or technologies to you and will not disclose this information in a form that personally identifies you.

Termination

17. This Licence will terminate automatically on any material breach by you of its terms.
18. On termination, you must cease all use of the Serif Software and delete all copies in your possession.
19. Any provision of this Licence which expressly or by implication is intended to come into or continue in force on or after termination of this Licence shall remain in full force and effect.

Warranties and limits of liability

20. Nothing in this Licence shall operate to exclude or limit either party’s liability for:

    a.) death or personal injury caused by its negligence; or

    b.) fraud; or

    c.) any other liability which cannot be excluded or limited under applicable law.

    All terms of the Licence shall take effect subject to this.

21. Local laws may apply to protect the rights of individuals who purchase the Serif software in their individual capacity outside a commercial enterprise, such as consumers. Nothing in this Licence shall operate to exclude or reduce such protection. If you think this may apply to you, please consult a consumer advice organisation.
22. The Serif software are supplied to you “as is” and “as available” with any and all faults and defects and without any warranties by Serif or its licensors of any kind.
23. It is your responsibility to ensure the Serif software perform the purpose for which they are required and will function properly in the environment in which they are to be used. Their use is at your sole risk and you are responsible for any cost of repair, corrections or servicing. You acknowledge installation of the Serif software may affect the usability of third party software or third party services.
24. Without limitation, please note that no representation or warranty is given by Serif or its licensors that:

    a.) the Serif software will meet your requirements; or

    b.) any information or data provided with the Serif software is accurate, error free or comprehensive; or

    c.) operation of the Serif software will be uninterrupted or error free; or

    d.) any content available for downloading from us is free from viruses or any other contamination or destructive features; or

    e.) you will enjoy the use of the Serif software free from interference; or

    f.) the Serif software will continue to be made available or maintained or supported or that any defects will be corrected; or

    g.) the Serif software will be compatible with any third party software, third party services, third party external services or Serif external services;

    h.) the Serif software or Serif external services or third party external services will be available or accessible in any language or from any location or are appropriate for use in any location.

25. To the extent possible under the applicable law, all conditions, warranties or other terms which might have effect between the parties or be implied or incorporated into this Licence or any collateral contract, whether by statute, common law or otherwise, are hereby excluded, including any implied conditions, warranties or other terms as to satisfactory quality, fitness for purpose or the use of reasonable skill and care.
26. Serif and its licensors will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect any site, computer equipment, computer programs, data or other proprietary material due to your use of the Serif software.
27. Serif and its licensors shall have no liability for any losses or damages which may be suffered by you (or any person claiming under or through you), whether the same are suffered directly or indirectly or are immediate or consequential, and whether the same arise in contract, tort (including negligence) or otherwise howsoever, which fall within any of the following categories: i) special damage even though Serif was aware of the circumstances in which such special damage could arise; ii) loss of profits; iii) loss of anticipated savings; iv) loss of business opportunity; v) loss of goodwill; or vi) loss or corruption of data.
28. The total liability of Serif, whether in contract, tort (including negligence) or otherwise and whether in connection with this Licence or any collateral contract, shall in no circumstances exceed the total sums payable by you to us for use of the Serif software.
29. You agree that, in entering into this Licence, either you did not rely on any representations (whether written or oral) of any kind or of any person other than those expressly set out in this Licence or (if you did rely on any representations, whether written or oral, not expressly set out in this Licence) that you shall have no remedy in respect of such representations and (in either case) Serif shall have no liability other than in accordance with the express terms of this Licence.

Government End Users

30. The Serif Software and related documentation are "Commercial Items", as that term is defined at 48 C.F.R. §2.101, consisting of "Commercial Computer Software" and "Commercial Computer Software Documentation", as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202, as applicable. Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §227.7202-1 through 227.7202-4, as applicable, the Commercial Computer Software and Commercial Computer Software Documentation are being licensed to U.S. Government end users (a) only as Commercial Items and (b) with only those rights as are granted to all other end users pursuant to the terms and conditions herein. Unpublished-rights reserved under the copyright laws of the United States.

Miscellaneous

31. This Licence and the Licence granted pursuant to this Licence are personal to you and except where expressly permitted you shall not assign the benefit of or any interest or obligation under this Licence.
32. Apart from Serif’s licensors and authorised distributors, a person who is not a party to this Licence has no right under the Contracts (Rights of Third Parties) Act 1999 or otherwise to enforce any term of this Licence. The consent of any third party is not required for any variation (including any release or compromise of any liability under this Licence) or termination of this Licence.
33. All disclaimers of warranties, limitations and exclusions of damages, rights to be indemnified by you and dispute resolution shall apply to Serif’s licensors, suppliers, vendors, authorised distributors and resellers, all of which shall be deemed express third party beneficiaries thereof.
34. If any court or competent authority finds that any provision of this Licence (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Licence shall not be affected.
35. Except where expressly stated, no variation of this Licence shall be effective unless it is in writing and signed by the parties (or their authorised representatives).
36. No failure or delay by a party to exercise any right or remedy provided under this Licence or by law shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy.
37. This Licence (including any documents referred to in the Licence) contains the whole agreement between the parties relating to the subject matter hereof and supersedes all prior agreements, arrangements and understandings between the parties relating to that subject matter.
38. a) References to Serif and you includes their permitted successors and assigns; b) references to statutory provisions include those statutory provisions as amended or re-enacted; c) references to one gender includes a reference to the other genders; d) references to "including" or "includes" shall be deemed to have the words "without limitation" inserted after them; e) words in the singular include the plural and those in the plural include the singular; and f) a person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality) and that person’s personal representatives, successors or permitted assigns.
39. This Licence and any connected dispute shall be governed by and construed in accordance with the laws of England and shall be subject to the exclusive jurisdiction of the English Courts. Where any translations of this Licence are provided, the content of the English version shall take priority in cases of conflict, to the extent not prohibited by any local laws.
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[walt.farrell]

2 hours ago, VeganPete said:

My graphics card is "configured correctly" for my system - the reason OpenCL is not working is because affinity reports "Your version of Windows 10 is not supported" since the update.

No, it doesn't say that.

It says that either your Graphics card is "not modern" or your OS is not supported. Edit: So, if it says your Windows build is OK, then the problem is with the Graphics card. Either way, we need to see the actual message.

As Windows 10 and 11 are both supported for OpenCL, the issue is (edit) usually with the Graphics card or its driver. Please provide the diagnostic info that Chris B asked for, which will help determine what is wrong with the card/drivers.

[VeganPete]

41 minutes ago, Chris B said:

You can try 1.8.5 which had no trace of OpenCL and see if that is any more stable:

https://store.serif.com/en-gb/update/windows/photo/1/

Yes, 1.8.5 does work... I'm 1.10.3 at the moment - but my point is: they can't they take my money for an update and then expect me to immediately revert to an older version (which then continually nags me to update to the newest version) - and at the same time use low-level bullying tactics against people who flag the software as not working. Outrageous.

[VeganPete]

2 hours ago, walt.farrell said:

No, it doesn't say that.

It says that either your Graphics card is "not modern" or your OS is not supported.

As Windows 10 and 11 are both supported for OpenCL, the issue is with the Graphics card or its driver. Please provide the diagnostic info that Chris B asked for, which will help determine what is wrong with the card/drivers.

Thanks Mr. Pedantic - that's exactly what it said "Your OS is not supported." and it went on to highlight my Windows version as not supported and listed the supported versions - either way, I have Windows 10 and an Nvidia GForce 1060 which was happily running Affinity - right up until the very second I clicked update - which broke it). No coincidence that the only fix Ive found is to re-install the older version - so the finger strongly points to the update, rather than my system coincidentally becoming unstable.

Furthermore not being able to run OpenCL cannot be the problem - especially when the suggested solution is to disable OpenCL - because it wont even enable. You say "Your system should absolutely support OpenCL", but that's contrary to what the Affinity error message says - it reported that my system does not support openCL. If that's in fact incorrect - don;t shoot the messenger for yet another shortcoming of the software.

I appreciate that it's hard for devs to sift through every possible configuration but alluding that my system is rife with viruses or that I worded a system message slightly incorrectly is not helpful to me at all - especially as it's completely irrelevant (as I've said almost ad-infinitum at this point OpenCL is already disabled and I didn't use a cracked copy of Affinity).

FYI my graphics driver version is: 496.76 which is the version recommended by "Nvidia Experience" for my system

and my Windows Version is: 10.0.18363 Build 18362, patched with KB5001716.
Renderer is set to GTX - same problem occurs if I use Intel.
Thumbnails (and everything else) appear to work fine with all other software - only ever an issue with Affinity - it slows down to a freeze whenever the file browser is "called".





Here's the Affinity error log:

[DXCore] Error 0x80004002 (308): Failed to create adapter factory!
    Installed
Wintab: Failed to load Wintab32.dll
Wintab: Failed to create tablet context
Exit

Looks like a similar problem people faced with Affinity Publisher.

Here's what it says on the Affinity "Purchase" page about requirements for the update...

^* Requires:

• - Windows 10 April 2020 update (or later)
• - Direct3D level 12.0-capable card
  
  So I guess it's a sad day that my i7 Apache Pro Gaming Laptop is now not powerful enough to run the update of Affinity? - seeing as older versions of Windows 10 (pre 2020) and/or Nvidia 1060 graphics cards are both not supported any more?
  
  In that case, Corel appear to have obsoleted my hardware through it's recent update.
  Right, PeaPhoto it is then.
   

[walt.farrell]

46 minutes ago, VeganPete said:

Thanks Mr. Pedantic - that's exactly what it said "Your OS is not supported."

If it says exactly that, please provide a screenshot. I think you'll find it listed two possibilities, and then provided the details for one of them, expecting you to draw the conclusion that if that one was ok the other one must be the problem.

But I'll concede that it's a confusing message.

51 minutes ago, VeganPete said:

[img]https://i.postimg.cc/9QvM8HZR/DXDiag-System.jpg[/img]
[img]https://i.postimg.cc/tgQqdtGF/DXDiag-GFX.jpg[/img]

Thanks. Yes, that GTX card and driver should work.

51 minutes ago, VeganPete said:

Here's the Affinity error log:

[DXCore] Error 0x80004002 (308): Failed to create adapter factory!
    Installed
Wintab: Failed to load Wintab32.dll
Wintab: Failed to create tablet context
Exit

What kind of tablet are you using? From that log the problem signs like it's related to the tablet, not graphics. 

Have you tried disconnecting it to see if it works then, which could help further with diagnostics.

 

[VeganPete]

Thank you. I'm not sure what else to conclude from the message; seems fairly straight forward to me. Regardless of whether I was confused by the wording of the "Unsupported Machine Config" message, the fact is: I don't have OpenCL enabled so "disabling it" isn't a viable solution for me.

...I uninstalled my current version and re-install the updated version again, to get a screenshot for you...
(it was hard to take the screenshot because it kept slowing down to a crash) - but here it is....


and here's the info link it opened in my browser...
https://affinity.help/photo/English.lproj/index.html?page=pages/Extras/hardwareAcceleration.html?title=Hardware acceleration.

"Affinity support for OpenCL compute acceleration requires Windows 10.0.19042 (May 2020) or later. It also requires GPU support for Direct3D 12 Feature Level 12.0, meaning the GPU must feature AMD's GCN (Graphics Core Next), NVIDIA's Maxwell, or Intel HD Graphics 510 (Skylake) or a later microarchitecture."

As for the query about which tablet I use, I don't actually use a tablet. I do own a WACOM "One" tablet which is plug-and play device - but It's not been connected to my system for over a year - certainly not since the update. I can't manually find any trace of the WACOM tablet on my system - but it's definitely possible it could be causing issues, especially if Affinity (or Window)s is erroneously detecting/reporting it as a currently connected device.

Here's a shot of my performance preferences (default)..


Here's the Benchmark for my GTX 1060 card using Affinity 1.10.4 on my system (obviously before it crashes) if that's helpful at all...

[walt.farrell]

45 minutes ago, VeganPete said:

.I uninstalled my current version and re-install the updated version again, to get a screenshot for you...
(it was hard to take the screenshot because it kept slowing down to a crash) - but here it is....

Thanks.

OK, that one shows you need an update. It says you need  .19042 or later, but you only have .18362.

Once you're updated, what does it show?

===

Too bad you don't have the tablet attached. In that case I'm not sure why it's complaining about wintab. Someone from Serif will probably know.

 

[VeganPete]

Thanks Walt!

So you think I just need to update my Windows OS and Affinity work properly again?

I guess the tablet error log could possibly be from a long time ago and not relevant to this issue - but I'll look into it.
Appreciate your help - sorry for my hostility and frustration earlier.

[walt.farrell]

3 minutes ago, VeganPete said:

So you think I just need to update my Windows OS and Affinity work properly again?

I can't say that. But I can say that you can't enable Hardware Acceleration because you need a newer Windows 10.

Once you're updated to a more current Windows 10, then you can see if it's enabled automatically, or if you're able to enable it.

[VeganPete]

Ah OK, I see. Thanks.

Well, maybe if I can enable hardware acceleration, it will get rid of the slow-down problem.

*Windows update did not fix the issue. Still can;t enable OpenCL and still crashes.

[walt.farrell]

You're welcome.

[VeganPete]

OK so I think I've found a possible workaround for your dev team to fix the bug in Affinity Photo 1.10.4.

If I use Affinity Photo and try to use it as normal, it will crash early on (every session - guaranteed) - especially if I use "File>Open" or "File>Import".
If however, I open Windows File Explorer first and minimise it, then open Affinity Photo. It doesn't crash at all.
If I drag-and-drop files from Desktop or Windows File Explorer onto Affinity Photo, also works fine.

In conclusion, the bug is definitely something to do with the file-browser or the way affinity caches its thumbnails- as it looks and behaves completely differently when opened natively in Windows and when "called" from inside Affinity Photo.

[PeteMacca]

2 hours ago, VeganPete said:

OK so I think I've found a possible workaround for your dev team to fix the bug in Affinity Photo 1.10.4.

If I use Affinity Photo and try to use it as normal, it will crash early on (every session - guaranteed) - especially if I use "File>Open" or "File>Import".
If however, I open Windows File Explorer first and minimise it, then open Affinity Photo. It doesn't crash at all.
If I drag-and-drop files from Desktop or Windows File Explorer onto Affinity Photo, also works fine.

In conclusion, the bug is definitely something to do with the file-browser or the way affinity caches its thumbnails- as it looks and behaves completely differently when opened natively in Windows and when "called" from inside Affinity Photo.

Hey devs..., I think @VeganPete has stumbled upon something worth exploring. His workaround also worked for me, when nothing else did. I can now engage OpenCL with my Intel UHD 620 GPU.

From one Pete to another..., thank you!

 

[VeganPete]

You're welcome - glad it worked.

[Chris B]

I can begin investigating that - if @VeganPete and @PeteMacca can provide a recent crash log that would be most helpful. You should find them in:

C:\Users\yourusername\AppData\Roaming\Affinity\Photo\1.0\CrashReports\reports

[PeteMacca]

Hey @Chris B

I can't provide a recent crash report because I disabled HA months ago and only engaged it again today to try @VeganPete's workaround. And it works (so far)..., so no crash report.

I did post a crash report many, many months ago, but Affinity found it to be unremarkable.

[walt.farrell]

3 hours ago, PeteMacca said:

I can't provide a recent crash report because I disabled HA months ago and only engaged it again today to try @VeganPete's workaround.

If you don't use his workaround, does it work or crash? If it crashes, that would give you a report to upload  

(And if it doesn't crash, you probably don't need the workaround.)

[VeganPete]

"%AppData\Roaming\Affinity\Photo\1.0\CrashReports\reports\%" for me, is an empty folder, even if I show hidden files/folders. Probably because the issue (for me) is that it steadily slows down to a crawl and sometimes completely freezes my system, needing a hard-reset (which I hate doing because I don't think it's particularly healthy for the system). If I catch it in time, I can get away with opening the task manager and closing Affinity Photo from there (the close button often wont respond - especially if I open/import a file). It's often as if I'm running it on a pocket PC with very little RAM, rather than a power PC. Affinity Photo used to fly, now it just crawls.

[PeteMacca]

Hey @Chris B & @walt.farrell,

No crash reports because I don't get crashes. I get freezes (AP Not Responding) when HA is on, and not using the above workaround*.

*Update: unfortunately, after more testing, the drag-and-drop workaround is not the game changer that I was hoping for. I still get freezing, it just takes longer to initiate. I'll go back to HA off.

[VeganPete]

Same for me, doesn't fix it. Just had a few freezes since - so can confirm it's not a valid workaround.

I guess I'll just go back to a much older version to fix it.

Interesting, when I searched for an older version of Affinity, it took me to this link - someone else with the exact same unresolved issue - so I'll link it here because it's unlikely to get fixed any time soon.

For anyone facing the same issue and doesn't want to be harangued on the forum, just download an older version (as mentioned there and on the Affinity Photo "Unsupported Machine Configuration" Warning)

As Chris B says  -Affinity Photo version 1.8.5 seems to be the last version which worked with Windows v10.0.18 and GTX 1060)...

 

[walt.farrell]

46 minutes ago, VeganPete said:

For anyone facing the same issue and doesn't want to be harangued

Any "haranging" was because you introduced the idea of using a "cracked" version. If you hadn't said that, the forum users would simply have told you where to download older versions of the program.

[PeteMacca]

Hey @VeganPete,

Couldn't you just stay with 1.10, and keep HA off. That way you get the benefits of all the updates from 1.85, but without the problem of HA.

[RichardMH]

OpenCL is on by default! So you never had to switch it on.

[VeganPete]

@Richard No, OpenCL is not "on by default". Please actually go back and read my comments and take a look at my screenshots instead of making the same incorrect assumptions as Walt and everyone else. If I try to manually enable HA, it says: "Your operating system is not supported". It's always been disabled on my system with Affinity Photo, even if it does default as "on" with other versions of Windows 10. SO, as I said before "try disabling it" is not a solution because it was never enabled. The only working solution for me (and many others I've seen on the forum) was to uninstall the newer versions and install an older version 1.8.5 (and then hack the registry to disable the annoying "update now" nag screen).