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Posted

 

I'm getting an immediate crash when trying to open a multichannel EXR file. I have tried both version 1.10 (installed first) and then a remove and new install of version 1.9.2
I get the same error dialog on both versions

1153230964_Screenshot2021-08-10231208.jpg.120df600e71645200598300dc4b142a3.jpg

 

The multichannel opens fine in Blackmagic Fusion and Photoshop.
A single channel EXR opens fine in AP.

Any suggestions for a resolution?

Thanks

Posted

Made sure I had the latest Visual C++ runtime libraries, updated graphics card drivers... Same issue.
Tried on a completely different machine... Same issue.

Has anyone got a test multichannel exr image they can open in AP, that they could upload so I can see if I can open that?
 

Thanks

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