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Posted

affinity-photo-1.10.0. In this update, I open the file or paste the file, the photo will be closed automatically, and I cannot find a solution to the problem.

Posted

Hi @Tubor,

Sorry to hear you're having trouble!

On 8/10/2021 at 3:31 AM, Tubor said:

I open the file or paste the file, the photo will be closed automatically

We've had this reported previously in Affinity, the number one cause of which is outdated Graphics Card drivers. Please visit the manufactures link below to download the latest driver available -

- Intel: https://www.intel.com/content/www/us/en/support/detect.html 
- Nvidia: https://www.geforce.com/drivers
- AMD: https://www.amd.com/en/support/kb/faq/gpu-driver-autodetect

Note: you may need to go direct to your PC manufactures website for the driver, if you see a warning regarding 'OEM drivers' when trying to install one from the above sites.

Once downloaded and installed, please restart your computer and then launch the Affinity app again.

Please do let me know if this helps :)

Posted

  The reason why the pasteboard program crashed and exited was that the name of a complex picture was copied (for example: Q%G13R8I7QT(~K5D}9~5O$U.png). When the picture name appears garbled, it will crash directly. The previous version will not show this The problem, the current version will not crash if the file is changed to a simple name (for example: 01.png), I hope it can be resolved. Note: All drivers are the latest drivers

Posted
18 hours ago, Dan C said:

Hi @Tubor,

Sorry to hear you're having trouble!

We've had this reported previously in Affinity, the number one cause of which is outdated Graphics Card drivers. Please visit the manufactures link below to download the latest driver available -

- Intel: https://www.intel.com/content/www/us/en/support/detect.html 
- Nvidia: https://www.geforce.com/drivers
- AMD: https://www.amd.com/en/support/kb/faq/gpu-driver-autodetect

Note: you may need to go direct to your PC manufactures website for the driver, if you see a warning regarding 'OEM drivers' when trying to install one from the above sites.

Once downloaded and installed, please restart your computer and then launch the Affinity app again.

Please do let me know if this helps :)

The reason why the pasteboard program crashed and exited was that the name of a complex picture was copied (for example: Q%G13R8I7QT(~K5D}9~5O$U.png). When the picture name appears garbled, it will crash directly. The previous version will not show this The problem, the current version will not crash if the file is changed to a simple name (for example: 01.png), I hope it can be resolved. Note: All drivers are the latest drivers

Posted

Which pasteboard application are you referring to please? There are a few known issues when using clipboard managers and Affinity, so I'll be sure to pass this information through to our developers :) 

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