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Hi @Lainey778,

Welcome to the Affinity Forums :)

Sorry to hear you're having trouble and my apologies for the delay as it was a 4 day weekend in the UK last week.

Can you please confirm for me, what happens when you try launching the Affinity app? Do you see any reaction on screen? Do any error or crash messages appear?

Have you installed any new applications, or fonts to your system recently?

Many thanks in advance!

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On 6/6/2022 at 11:29 AM, Dan C said:

Hi @Lainey778,

Welcome to the Affinity Forums :)

Sorry to hear you're having trouble and my apologies for the delay as it was a 4 day weekend in the UK last week.

Can you please confirm for me, what happens when you try launching the Affinity app? Do you see any reaction on screen? Do any error or crash messages appear?

Have you installed any new applications, or fonts to your system recently?

Many thanks in advance!

Thank you, when i try and launch the first screen appears if loading then vanishes, i can open the older version up until 1.8.5 anything after this will not load. It was working fine now it won'r and i have affinity files saved that will not open on the older version. I just tried to download again and its still doing the same. I have tried everything i can think of. So for now i am having to work off 1.8.5 version

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1 hour ago, Lainey778 said:

Thank you, when i try and launch the first screen appears if loading then vanishes, i can open the older version up until 1.8.5 anything after this will not load. It was working fine now it won'r and i have affinity files saved that will not open on the older version. I just tried to download again and its still doing the same. I have tried everything i can think of. So for now i am having to work off 1.8.5 version

What  version of Windows are you running?

-- Walt

   Desktop: new:  Windows 11 Home, version 21H2 (22000.613) 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090  (old: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970 )
   Laptop:  Windows 10 Home, version 21H2 (19044.1706) 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Affinity Photo 1.10.5 (.1342) and 1.10.5.1342 Beta   / Affinity Designer 1.10.5 (.1342) and 1.10.5.1342 Beta  / Affinity Publisher 1.10.5 (.1342) and 1.10.5.1282 Beta
 iPad Pro M1, 12.9", iPadOS 15.6.1, Apple Pencil 2, Magic Keyboard

  Affinity Photo 1.10.5 (.280) and 1.10.2 (.266) Beta / Affinity Designer 1.10.5 (.21) and 1.10.3 (.19) Beta 

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