Vitamin X Posted August 8, 2021 Share Posted August 8, 2021 Hi Just spent a disappointing afternoon trying to update my apps to 1.10. I have now gone back to V 1.9.2 as these are reliable for me. With 1.10 both Photo and Designer crash when both apps are trying to load fonts and from what I can tell Publisher app loads up OK (however I have not test it out). I have no time to spend trying to figure out why this happens hence I have gone back to 1.9.2 on all my Affinity Apps. Just as a heads up I have tried to update all apps with my security software turned on and off - but this has no effect on the problems trying to update my apps to 1.10. Just for info, I have a Lenovo P500 ThinkStation running Windows 10 Pro, an NVidia Quadro K4200 GPU, 32 Gbytes of RAM and no storage issues. Any ideas as what could be the problem? Regards Vitamin X Quote Link to comment Share on other sites More sharing options...
InfoCentral Posted August 8, 2021 Share Posted August 8, 2021 Yeah I have the same problem but it only occurs with Designer for me. Also, have revered back to 1.9.2 for Designer only. Haven't tested the other 2 yet but at least they open. Quote Link to comment Share on other sites More sharing options...
Vitamin X Posted August 8, 2021 Author Share Posted August 8, 2021 Sorry to hear you got a very same problem - it's a little disconcerting. Hope someone at Affinity Support takes note of this! Best Vitamin X Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted August 9, 2021 Staff Share Posted August 9, 2021 Hi @Vitamin X, Welcome to Affinity Forums We are aware of this issue and investigating what's causing there crash. The problem seems to be related with some assets/fonts downloaded to your account within the app (menu Affinity Photo/Designer/Publisher > My account). If you reset the app (press and hold CTRL while launching the app until a Clear User Data dialog appears) tick Reset Account Data option then press the Clear button, the app should start without issues. Make sure you DON'T sign-in in your account again until we fix the underlying issue. Willi L. 1 Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
Vitamin X Posted August 9, 2021 Author Share Posted August 9, 2021 Hi and Thanks for your message. Just to be clear - I've currently got V. 1.9.2 re-installed on all Affinity Apps. Do you want me to open all of these - then do the reset on all V 1.9.2 apps as you've described above? Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted August 9, 2021 Staff Share Posted August 9, 2021 No, the above only applies if you decide to install v1.10 again until the bug is fixed. If you keep your current version installed (1.9x) there's no need to do anything. Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
Vitamin X Posted August 9, 2021 Author Share Posted August 9, 2021 Thanks I think I'll stick with V 1.9.2 until such time a solution is found as I cannot even get V 1.10 to load once installed. Presumably we should all get an email (or some sort of notification) from Affinity when this bug gets fixed (?) Best Vitamin X Quote Link to comment Share on other sites More sharing options...
Willi L. Posted August 9, 2021 Share Posted August 9, 2021 5 hours ago, Vitamin X said: Vielen Dank Ich denke, ich bleibe bei V 1.9.2, bis eine Lösung gefunden ist, da ich V 1.10 nach der Installation nicht einmal zum Laden bekommen kann. Vermutlich sollten wir alle eine E-Mail (oder eine Art Benachrichtigung) von Affinity erhalten, wenn dieser Fehler behoben ist (?) Am besten Vitamin X Da ich das identische Problem und daher auch jetzt wieder das 1.9.2 downgrade einsetze würde mich auch interessieren wie ich Kenntniss über eine neue Version )in der das (1.10 Problem behoben) ist bekomme. Affinity zeigt ja nur an das eine neue Version verfügbar ist, nicht aber welche. Quote Link to comment Share on other sites More sharing options...
Vitamin X Posted August 10, 2021 Author Share Posted August 10, 2021 Hallo Ich denke, wir können in der Zwischenzeit nur in den Affinity-Foren nachsehen, ob sie einen Bugfix für v 1.10 ankündigen. Ich wüsste nicht, wie Affinity seinen Nutzern einen Bugfix zu V 1.10 ankündigen würde. Ich denke, es ist ein Fall von "Beobachte diesen Raum" Am besten Vitamin X Quote Link to comment Share on other sites More sharing options...
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