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Posted (edited)

I have worked for 8 hours on a document, only to find it won't save! Got the same message as others:  Saved failed due to an internal error. Notify developers.

I started with a pre-update document and did a "save as," in 1.10 and then made multiple changes. After the changes, i can no longer save.

I have tried everything I can think of--tried opening in Photo and in Designer. Could not open it in either.  Tried saving to file--no go. Tried saving to pdf--no go. 

It WILL EXPORT TO A PDF!

Looking at properties, i see zero data, so apparantly nothing has saved in this document, AND it looks like it wiped out my original data since i started with data before the first save.

I have not tried to replicate as I've been working all day on this piece of material I must have by Sunday. PLEASE tell me I don't have to start over!

 

 

Edited by Aliceinar
Remove phone info
Posted

Welcome to the forums @Aliceinar

If the phone number in your post is a real one then you would be advised to remove it so that it doesn’t get used for ‘nefarious purposes’.
Note: As far as I know, Serif doesn’t contact people directly by phone or via remote connection to individual machines.

Posted

I have noticed the same problem. The first save for the document works, but after that I need to close the software and start it again. Closing the document is not enough. The newly updated version is running on a windows 10 PC.

  • Staff
Posted

@Kelle

Welcome to the Serif Affinity forums :) 

Sorry for this problem with the latest release.

There is a new Affinity Publisher 1.10.1 beta for Windows that addresses this problem with picture frames, which you can use if you want to (as well/instead)

Patrick Connor
Serif Europe Ltd

"There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self."  W. L. Sheldon

 

Posted

 

I opened Publisher this morning and was informed of the new update - I updated and then started work on a partially completed Parish magazine.

I have just spent all morning on the document and now it tells me it can't save it.  I have tried re-naming the document  - it saves but the saved document says it has zero Kb and when I try to open it image.png.acdb20d619375b6e1510553151f95d9d.pngthis is what I get.

So please don't tell me I have to to start from scratch.  I can see others on here with the same problem - why are you still telling us to upgrade when this has been going on for days?  What can I do to salvage my document ????

Posted

So kannst du dir im Augenblick helfen.

  1. Installiere die neuste Beta
  2. öffne die letzte gespeicherte Version
  3. wähle die Rahmen einzelner Seiten des (CTRL+A) und kopiere sie (CTRL+C)
  4. wechsle zum Dokument in der Beta und füge den Inhalt ein (CTRL+V)
  5. wiederhole das für alle betroffenen Seiten
  6. Speichere das Dokument

anschliessend installierst du wieder die Version 1.9.2 und arbeitest dort weiter.

  • 2 years later...
Posted
43 minutes ago, Wicked Stepmother said:

I don't speak that language!

Google Translate or DeepL will happily translate it for you, or other services as well. Just copy/paste the text, tell the site to "detect language", and select the target language you want.

This is an international forum and users are welcome to post in their preferred language, not just English.

(It can be fun when a user posts in French or German or ...  and someone replies in Polish or Dutch or ... :) )

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1

Posted
10 hours ago, walt.farrell said:

This is an international forum and users are welcome to post in their preferred language, not just English.

 

10 hours ago, walt.farrell said:

(Povas esti amuze kiam uzanto afiŝas en la franca aŭ germana aŭ ...  kaj iu respondas en la pola aŭ nederlanda aŭ ... :) )

 

Alfred spacer.png
Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro
Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.5.1 (iPad 7th gen)

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