Pushtin Posted October 16, 2021 Share Posted October 16, 2021 @Komatös I went ahead and attempted to install the latest version of Designer. Unfortunately, the same crash occurs as before. The .dmp files from the crash just a few moments ago is attached below. c964b9c4-9d10-4942-a77e-b1e3f2597114.dmp Quote Link to comment Share on other sites More sharing options...
Pushtin Posted October 16, 2021 Share Posted October 16, 2021 @Komatös Ok... I reinstalled the old version ( as I could not access the Hardware acceleration button in the new version due to the crashing) - opened old version, unchecked HWA in performance -Installed newest version - same crash occurs. -I have attached the latest .dmp file from a few moments ago. 24b2d57b-38f0-48e2-8f9b-c08aa0fec42a.dmp Quote Link to comment Share on other sites More sharing options...
Pushtin Posted October 16, 2021 Share Posted October 16, 2021 @KomatösWell, I just had to reinstall the 1.9.2.1035 version again - Otherwise I cant do anything with Designer at all as it won't stay open beyond 10 seconds. Quite frustrated at this point, as this update doesn't seem to want to work on my laptop. Does Affinity offer Tech support via the telephone? I think that may be what is required. Matt Quote Link to comment Share on other sites More sharing options...
Komatös Posted October 16, 2021 Share Posted October 16, 2021 2 hours ago, Pushtin said: @KomatösWell, I just had to reinstall the 1.9.2.1035 version again - Otherwise I cant do anything with Designer at all as it won't stay open beyond 10 seconds. Quite frustrated at this point, as this update doesn't seem to want to work on my laptop. Does Affinity offer Tech support via the telephone? I think that may be what is required. Matt Hello Matt, I'm sad to read this. My last suggestion is that you follow this steps: Quote AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3296) AMD A10-9600P | dGPU R7 M340 (2 GB) | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) Affinity Suite V 2.4 & Beta 2.(latest) Better translations with: https://www.deepl.com/translator Interested in a robust (selfhosted) PDF Solution? Have a look at Stirling PDF Life is too short to have meaningless discussions! Link to comment Share on other sites More sharing options...
Pushtin Posted October 16, 2021 Share Posted October 16, 2021 Good Evening @Komatös, I just wanted to thank you for all the help you've offered. I greatly appreciate the time you've spent offering solutions. Unfortunately, the last suggestion did not work either. In the screenshot below of the file mentioned in the instructions, HWA is already disabled. I have the older 1.9.21035 re-installed and it is working fine. I guess I'll just stick with that version as my system just isn't giving me any other choice. Quote Link to comment Share on other sites More sharing options...
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