Raymondo Posted August 5, 2021 Share Posted August 5, 2021 After update to 1.10 on mac OS 11.5, Publisher will not open. This is what I get. Don't know if you can see anything from this in the error log at this size. Quote Link to comment Share on other sites More sharing options...
Staff stokerg Posted August 6, 2021 Staff Share Posted August 6, 2021 Hi @Raymondo, I've split your post from this thread as you are using MacOS and that poster of that thread is on Windows. At what point do you get the crash? Do you see the loading screen and it crashes just after loading Fonts? Also could you see this post and see if there are any crash reports in the Console and post them here. Quote Link to comment Share on other sites More sharing options...
Raymondo Posted August 6, 2021 Author Share Posted August 6, 2021 All I get is the publisher icon bouncing in the dock and then the message pops up. I will look at your last suggestion and get back to you. stokerg 1 Quote Link to comment Share on other sites More sharing options...
Bernd Maier-Leppla Posted August 6, 2021 Share Posted August 6, 2021 Same here. Quote Link to comment Share on other sites More sharing options...
Raymondo Posted August 6, 2021 Author Share Posted August 6, 2021 Here is the report you have asked for. Affinity Publisher_2021-08-05-194843_Brians-iMac.crash stokerg 1 Quote Link to comment Share on other sites More sharing options...
Staff stokerg Posted August 6, 2021 Staff Share Posted August 6, 2021 7 minutes ago, Raymondo said: Here is the report you have asked for. Thank you It would appear to be font related. Does this happen as soon as you open the app? Do you get a message about opening a recovering file? If this happens when you open a file, could you attach that file here Quote Link to comment Share on other sites More sharing options...
Raymondo Posted August 6, 2021 Author Share Posted August 6, 2021 As I previously said I only get as far as the publisher icon bouncing in the dock. I don’t get any further as the message then pops up preventing the software from loading any further. Quote Link to comment Share on other sites More sharing options...
Staff stokerg Posted August 6, 2021 Staff Share Posted August 6, 2021 9 minutes ago, Raymondo said: As I previously said I only get as far as the publisher icon bouncing in the dock. I don’t get any further as the message then pops up preventing the software from loading any further. Did you purchase Affinity direct from us or from the Mac App Store? We might be able to fix this by resetting the app but if we could get a backup of the settings that are loading on startup, that would be a great help. Quote Link to comment Share on other sites More sharing options...
Raymondo Posted August 6, 2021 Author Share Posted August 6, 2021 I bought publisher direct from you. Quote Link to comment Share on other sites More sharing options...
Raymondo Posted August 6, 2021 Author Share Posted August 6, 2021 Because it doesn’t get any further then what I’ve said I can’t give you any further information I’m afraid Quote Link to comment Share on other sites More sharing options...
Staff stokerg Posted August 6, 2021 Staff Share Posted August 6, 2021 1 hour ago, Raymondo said: Because it doesn’t get any further then what I’ve said I can’t give you any further information I’m afraid Thats fine, could you browse to this folder:~/Library/Application Support In here should be an Affinity folder, if you could right click on that and select Compress option and upload the compressed/zip file to here that would be a big help. Quote Link to comment Share on other sites More sharing options...
Raymondo Posted August 6, 2021 Author Share Posted August 6, 2021 Sadly there is no affinity folder located in the application support folder Quote Link to comment Share on other sites More sharing options...
Old Bruce Posted August 6, 2021 Share Posted August 6, 2021 20 minutes ago, Raymondo said: Sadly there is no affinity folder located in the application support folder Are you looking in the User's Library folder? Not the one in the root directory along with the Application and System and Users Quote Mac Pro (Late 2013) Mac OS 12.7.4 Affinity Designer 2.4.1 | Affinity Photo 2.4.1 | Affinity Publisher 2.4.1 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that. Link to comment Share on other sites More sharing options...
Raymondo Posted August 6, 2021 Author Share Posted August 6, 2021 No..I’m looking in the HD folder/library/application support folder which is what I understand Stokerg was referring to. Quote Link to comment Share on other sites More sharing options...
v_kyr Posted August 6, 2021 Share Posted August 6, 2021 Well, a "~" is an alias/placeholder for the logged-in user's home directory, thus a "cd ~/Library/Application Support" should jump you to ... --> "/Users/username/Library/Application Support" Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
Raymondo Posted August 6, 2021 Author Share Posted August 6, 2021 With respect I think you’re going off piste abit here. If stokerg wanted me to look in the user folder I’m sure he would have been specific about that. I’m not sure V_kyr but you appear to be using rather an old mac os system now, I’m right up to date with os Big Sur which, and I could be wrong here, is set out a little different. Quote Link to comment Share on other sites More sharing options...
Essexman Posted August 6, 2021 Share Posted August 6, 2021 I'm on Windows 10 and Publisher 1.10 was crashing on launch after upgrading. I uninstalled and installed from scratch (which probably doesn't work for Mac) but now it launches - Just though it might be worth throwing out there. Quote Link to comment Share on other sites More sharing options...
v_kyr Posted August 6, 2021 Share Posted August 6, 2021 11 minutes ago, Raymondo said: With respect I think you’re going off piste abit here. If stokerg wanted me to look in the user folder I’m sure he would have been specific about that. I’m not sure V_kyr but you appear to be using rather an old mac os system now, I’m right up to date with os Big Sur which, and I could be wrong here, is set out a little different. That's how a common Unix shell would behave and I would wonder if MacOS Big Sur would behave differently here. - As said in virtually all modern Unix shells, ~ is a shorthand for your home directory. On OS X, this expands to /Users/accountname, in most Linuxes it will be /home/accountname. However, you can always tryout in MacOS BigSur's "Terminal.app" and see how it behaves there for a ... > cd ~/Library/"Application Support" Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
v_kyr Posted August 6, 2021 Share Posted August 6, 2021 Sample under OSX El Capitan ... Since my APhoto & ADesigner apps are from MAS, their location are due to sandboxing elsewhere, but for AffinityStore apps they should be probably there instead (as far as the location storage hasn't changed by Affinity in the meantime), as can be seen by an from Affinity's website installed "Affinity Publisher Beta". Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
firstdefence Posted August 6, 2021 Share Posted August 6, 2021 The tile of the post is a bit misleading to the location data within it but the post above contains all the locations for each version of Affinity apps on both Mac and Windows. Quote iMac 27" 2019 Somona 14.3.1, iMac 27" Affinity Designer, Photo & Publisher V1 & V2, Adobe, Inkscape, Vectorstyler, Blender, C4D, Sketchup + more... XP-Pen Artist-22E, - iPad Pro 12.9 (Please refrain from licking the screen while using this forum) Affinity Help - Affinity Desktop Tutorials - Feedback - FAQ - most asked questions Link to comment Share on other sites More sharing options...
R C-R Posted August 6, 2021 Share Posted August 6, 2021 4 hours ago, Raymondo said: If stokerg wanted me to look in the user folder I’m sure he would have been specific about that. He was. ~/Library/Application Support is the path name to a specific folder. You can open it in Finder via the Go > Go to Folder menu item & either typing the whole path name including the tilde & first slash or just copying it from this topic & pasting it into the field that appears in the go to folder window. This is a different folder from Library/Application Support (the one without the tilde & slash) that you were looking in. Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
Raymondo Posted August 7, 2021 Author Share Posted August 7, 2021 OK! Error accepted RC-R. Thanks for pointing it out to a numnut. I should have seen this school boy error. Quote Link to comment Share on other sites More sharing options...
Raymondo Posted August 7, 2021 Author Share Posted August 7, 2021 Stokerg, now sending you the zip file requested stokerg 1 Quote Link to comment Share on other sites More sharing options...
Staff stokerg Posted August 8, 2021 Staff Share Posted August 8, 2021 On 8/7/2021 at 10:07 AM, Raymondo said: Stokerg, now sending you the zip file requested Thank you Can you now try starting Affinity with the Control key held down and you'll get a popup asking if you'd like to reset some settings and 3 options will be selected and you caan just click on clear and hopefully Affinity will start then but if not, please do report back. Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted August 8, 2021 Staff Share Posted August 8, 2021 Also try selecting the clear account data option. It should be the last one in the list Quote Link to comment Share on other sites More sharing options...
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