ajbvicau Posted August 6, 2021 Posted August 6, 2021 Ive been happily using afinity photo for some time now, was on version 1.9.1.979 on Win10 64bit Today I went to use the program and i was informed there is an upgrade to version 1.10 so I let the program do its upgrade thing. Well that was a disaster, the program installed but when i click on the icon the program starts to load and then closes. I restarted the PC and tried again - same thing. uninstalled the program, re downloaded the update and installed again - same thing. installed my old version 1.91 and that runs. What is the issue with 1.10, why does it not run?????? thanks Tonyb Quote
walt.farrell Posted August 6, 2021 Posted August 6, 2021 Welcome to the Serif Affinity forums, @ajbvicau. What version of Windows are you running? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
Debs89 Posted August 6, 2021 Posted August 6, 2021 Hello I am on Windows 10 Enterprise and I have the same issue. I open a document on Affinity Publisher and it randomly closes after a couple of minutes. Quote
Alfred Posted August 6, 2021 Posted August 6, 2021 This thread may offer some pointers: Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.5.1 (iPad 7th gen)
ajbvicau Posted August 10, 2021 Author Posted August 10, 2021 On 8/6/2021 at 8:37 PM, walt.farrell said: Welcome to the Serif Affinity forums, @ajbvicau. What version of Windows are you running? From the Control panel I'm running Edition = Win 10 Pro Version = 21H1 OS Build = 19043.1110 Experience = Windows feature experience pack 120.2212.3530.0 Quote
ajbvicau Posted August 18, 2021 Author Posted August 18, 2021 Walt, I provided the details re the version windows etc - do you have any further tips, none of the other things others said they did worked for me. thanks Tony Quote
walt.farrell Posted August 18, 2021 Posted August 18, 2021 The suggestions in the thread that @Alfred pointed to are probably the best ones at this point, @ajbvicau. Alfred 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
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