wenruano Posted August 5, 2021 Share Posted August 5, 2021 I purchased Affinity Designer in 2015 through apple app store, everything has gone great, but today I upgraded to 1.10 and it crashes every time I try to open the software. (when installed from apple app store) If I download the 1.10 version on your website, the problem is fixed (I've tried 3 times uninstalling and installing) So the problem is fixed on website version, but when installed, I need a product key I don't have. How can i get it, or what can I do? Do I have to purchase the software again? Thank you in advance for your help. Quote Link to comment Share on other sites More sharing options...
emmrecs01 Posted August 6, 2021 Share Posted August 6, 2021 @wenruano Purchases from the Mac App Store are totally independent of purchases direct from Serif, they are not interchangeable. As you have stated, if you wish to use the Serif/Affinity Store version you will need to purchase it again, from Serif, since they and Apple share no user data at all. IOW, Serif do not "know" that you have previously purchased the App Store version. HTH Jeff wenruano 1 Quote Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 17.4) running Affinity Photo and Designer version 1 and all three version 2 apps. Link to comment Share on other sites More sharing options...
wenruano Posted August 6, 2021 Author Share Posted August 6, 2021 7 hours ago, emmrecs01 said: @wenruano Purchases from the Mac App Store are totally independent of purchases direct from Serif, they are not interchangeable. As you have stated, if you wish to use the Serif/Affinity Store version you will need to purchase it again, from Serif, since they and Apple share no user data at all. IOW, Serif do not "know" that you have previously purchased the App Store version. HTH Jeff I understand. Thank you so much for your help ☺️ emmrecs01 1 Quote Link to comment Share on other sites More sharing options...
emmrecs01 Posted August 6, 2021 Share Posted August 6, 2021 @wenruano My pleasure! Quote Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 17.4) running Affinity Photo and Designer version 1 and all three version 2 apps. Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.